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Added 8 mins ago
WI
assistant manager, restaurant
Wing'n It Restaurant
Grande Prairie, AB
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 38 mins ago
HM
Internal Medicine
Health Match BC
Kamloops, BC
- Internship
…will possess good communication skills, be a collaborative team member, will thrive in an environment where there is a high level of clinical responsibility, and be within their first few…
Added 38 mins ago
HM
Psychiatry
Health Match BC
Kamloops, BC
- Part-time
…doing calls. The successful candidate may choose a blended service that includes admitting privileges at Royal Inland Hospital with the opportunity of a collegial relationship with 10 other…
Added 1 hour ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
The Registered Nurse in the Ross Memorial Mental Health Program will function as a member of the interdisciplinary team and as such, is involved with cases of a complex clinical nature and…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
A
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Toronto, ON
- Full-time
…lasting client relationships and delivering the impeccable service standards expected of one of the world's most respected luxury…
Added 1 hour ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
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- Full-time
Member of Ontario Association of Medical Radiation Sciences (OAMRS) recommended.
Added 1 hour ago
WC
Pharmacy assistant
Walmart Canada
Calgary, AB
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 1 hour ago
CR
Occupational Therapists - Adults
Champlain Rehab Solutions
Ottawa, ON
- Full-time
…environment focuses on supporting clients, their families, and service providers through client-centered care, well-connected health-care teams and continual improvement. Our providers tell…
Added 1 hour ago
LH
2600002874 - Registered Practical Nurse
Lakeridge Health
Oshawa, ON
- Full-time
…(AI) tools as part of the recruitment and screening process. A member of our Talent Acquisition team is actively engaged in the Recruitment and Selection process to ensure a fair and…
Added 1 hour ago
RM
Physiotherapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The hospital is currently seeking a Temporary Full-Time Physiotherapist position to join their team. The position will act as a float assigned, as required, to the various units within the…
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
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- Temporary
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Added 1 hour ago
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Alectra Inc.
Brampton, ON
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Saskatoon, SK
- Full-time
Be a member of a cross functional team that implements, maintains and orchestrates ‘digital workers’ on our UiPath platform.
Added 2 hours ago
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Warehouse Assistant Pakenham
Petstock Group
Pakenham, ON
- Full-time
Integral to providing the best customer service both in-store and online, our distribution centres play a key role in delivering excellence. We’re on the lookout for committed, motivated…
Added 2 hours ago
NY
Cook, Senior's Health Center, U (J1026-0727)
North York General Hospital
Toronto, ON
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North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
Added 2 hours ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
St. Catharines, ON
- Part-time
Apply our "Member First" principles and service standards with all members and prospective members.
Added 2 hours ago
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Senior Technologist - Nuclear
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Hamilton, ON · Charlton Campus
- Full-time
…with Management and staff this individual must be a strong team player who is open to new technology and procedures and be able to implement as required. The individual should have a…
Added 2 hours ago
T
Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 2 hours ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 2 hours ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 2 hours ago
T
Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

Canada Life

Service Specialist

Vancouver, BC, Canada

The base salary for this position is between $57,100 - $85,600 annually. · Full-time

Apply About employer

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Job details

Pay: The base salary for this position is between $57,100 - $85,600 annually.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Base + Comm

As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers. This role is aligned to our office in Vancouver, BC.

What You Will Do

Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
Participate in employee educational sessions
Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
Work with underwriting on review and approval of routine plan changes
Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

What You Will Bring

Experience with Group Life and Health products and processes is an asset
Highly adaptable, driven to be your best, and proven initiative.
Post-secondary level education or a combination of relevant work experience
A valid driver’s license is required and automotive transportation
Proven experience providing excellent customer service
Ability to work independently as well as in a team environment
Strong decision making, problem solving skills and analytical skills
Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
Excellent communication skills, both oral and written
Mandarin/Cantonese is considered an asset
Effective delegation and follow up skills
Project management skills
Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Administer and maintain group life and health benefit plans for assigned clients, including applications, plan amendments, billing issues, and routine changes. Support clients and advisors through education, contract interpretation, regular reviews, training on online administration tools, and coordination with head office, claims, and underwriting teams.

Requirements

The role seeks proven customer service experience, strong communication, analytical, organizational, and problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment. Post-secondary education or relevant work experience is expected; group benefits experience is an asset, a valid driver’s license and access to automotive transportation are required, and completion of the Group Life and Health Primer course is required after hiring.

Skills

Customer Service
Group Life and Health Benefits
Communication
Problem Solving
Decision Making
Analytical Skills
Organization
Multitasking
Adaptability
Teamwork
Independent Work
Project Management
Delegation
Follow-Up
Benefits Administration

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Life and Health Benefits
Benefits Plan Administration
Client Service
Advisor Support
New Case Applications
Amendment Applications
Employee Education
Contract Interpretation
Employee Booklets
Online Enrollment
Billing
Reporting Tools
Claims Procedures
Underwriting
Premium Billing
Employee Terminations
Salary Changes
Group Life and Health Primer
Certified Employee Benefits Specialist
GBA Designation
CEBS Courses
Mandarin
Cantonese
Driver’s License
Automotive Transportation

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