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Added 13 mins ago
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Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…initiatives. This role owns the Manulife Bank customer and advisor experience marketing roadmap and leads priority value streams, ensuring strategies are aligned to enterprise objectives,…
Added 43 mins ago
RM
Sales Associate | Canmore (Part-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- Part-time
- Temporary
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for…
Added 43 mins ago
RM
Sales Associate | Canmore (Full-Time, October - January)
Rocky Mountain Soap Company
Canmore, AB
- Full-time
- Temporary
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for…
Added 43 mins ago
RM
Sales Associate | Banff (Part-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- Part-time
- Temporary
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for…
Added 43 mins ago
RM
Sales Associate | Banff (Full-Time, October - January)
Rocky Mountain Soap Company
Banff, AB
- Full-time
- Temporary
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for…
Added 1 hour ago
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Lead Roving Technician
e-STORAGE
Kitchener, ON
- Full-time
Wondering what your day-to-day could look like as our new Lead Roving Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and…
Added 1 hour ago
CU
Analytics and Process Administrator
Carleton University
Ottawa, ON
- Other
…applicants may be required to complete an employment test as part of the selection process for this position. Those applicants that are selected for an interview will be requested to…
Added 1 hour ago
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Commercial Insurance Advisor - IBU Service team
BrokerLink
Saint John, NB
- Full-time
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with…
Added 1 hour ago
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Personal Insurance Sales Advisor
BrokerLink
Saint John, NB
- Full-time
We are looking for a Personal Insurance Advisor to join our sales team on a permanent full-time basis and join our growing team!
Added 2 hours ago
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Advisor, Analytics Consulting
TransUnion
Burlington, ON
- Full-time
As an Advisor, Analytics Consulting, you will serve as the primary delivery lead for client-contracted analytics consulting engagements focused on credit risk management and business…
Added 2 hours ago
S
Beauty Advisor - Flex
Sephora
Toronto, ON
- $18.2 to $21.4 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 2 hours ago
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Business Development Manager – Substation Services & Lifecycle Solutions
Hitachi
Montreal, QC · London, ON · AB · BC · (HE)Office_ON, Stoney Creek
- Full-time
Position the organization as a trusted advisor for asset lifecycle management and modernization planning.
Added 2 hours ago
Client Director
Open Text Corporation
Virtual
…successful solution implementation. You will serve as a trusted advisor to clients, strengthening relationships while positioning the full portfolio of Professional Services to maximize…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
…solutions that sustain Accenture’s profile as a long-term trusted advisor and…
Added 2 hours ago
IW
Director Threat Intelligence
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 2 hours ago
IW
Director Threat Intelligence
IG Wealth Management
ON · Ontario, Canada
- Full-time
Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.
Added 2 hours ago
FN
Funding Arrangements Advisor -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Title: Funding Arrangements Advisor -Internal only
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Montreal, QC
- Full-time
…solutions that sustain Accenture’s profile as a long-term trusted advisor and…
Added 2 hours ago
E
Mid-Market Account Executive, Montreal/Quebec City
Elastic
Montreal, QC
- Full-time
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic…
Added 2 hours ago
Market Research Manager
master-TMS
Toronto, ON
Become part of a unique entrepreneurial team. Think independently, use your initiative, and take ownership. Entrepreneurship is a powerful force that drives the growth not only of our firm…
Added 3 hours ago
Wealth Management - ScotiaMcLeod Internship/Co-op - Winter 2027 - Montreal
Scotiabank
Montreal, QC
…internship with ScotiaMcLeod! You will have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place…
Added 3 hours ago
Client Advisor, Personal Insurance, Client Assist Team
Acera Insurance Services Ltd.
Fort McMurray, AB
As part of the Client Assist Team, you will be focused on contacting clients to review their policies, cross selling, and obtaining renewal dates in order to round out their policies. The…
Added 3 hours ago
IF
Member Advisor
Innovation Federal Credit Union
Gull Lake, SK
- Full-time
We’re looking for a Member Advisor to join our team! This position is integral to the function of our organization, playing a critical role in our member service team. Candidates have…
Added 3 hours ago
IF
Business Advisor - Special Accounts
Innovation Federal Credit Union
SK · Any Advice Center /, SK
- Full-time
The Business Advisor – Special Accounts brings deep expertise in credit adjudication, risk management, complex lending, and problem account resolution to support both our members and the…
Added 3 hours ago
CC
Financial Services Advisor I
Conexus Credit Union
Tisdale, SK
- Full-time
As a full-time Financial Services Advisor I (FSA I), you are responsible for understanding our members’ financial goals and supporting their achievement through the provision of sound…

Canada Life

Service Support Associate

Vancouver, BC, Canada

The base salary for this position is between $45,600 - $68,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $45,600 - $68,400 annually.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Permanent Full Time

We are looking for a Service Support Associate.

As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

The responsibilities include, but are not limited to:

Accounting and invoice-related activities
Assisting with one-time and special projects
Booking meeting rooms outside of our office locations
Completing recurring monthly reports
Completing ad hoc reports
Managing incoming and outgoing mail, including FedEx shipments
Preparing mail merges
Managing the BC Office Associate inbox
Ordering and maintaining office and printer supplies
Requesting building access cards

Additional responsibilities may include handling or assisting the team with:

System updates related to client and advisor changes
System updates related to internal changes
Policy terminations
Running reports from various internal systems to support business changes

Who you are:

Highly adaptable, driven to be your best, and proven initiative
Well-developed customer service skills
Strong oral and written communication skills
Requires excellent Word, Excel, PowerPoint and Outlook skills
Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
Attention to detail key
Good problem-solving skills
Ability to work independently as well as in a team environment
Knowledge of the group insurance industry would be an asset
Minimum high school diploma

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Provide administrative and in-house service support to the client service team, including accounting and invoice tasks, reports, mail, office supplies, and meeting arrangements. Communicate with plan administrators and advisors, and assist with system updates, policy terminations, and reports supporting business changes.

Requirements

A high school diploma is required, along with strong customer service, oral and written communication, organizational, time-management, and problem-solving skills. Excellent Microsoft Word, Excel, PowerPoint, and Outlook skills are required; group insurance industry knowledge is an asset.

Skills

Customer Service
Oral Communication
Written Communication
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Organization
Time Management
Attention to Detail
Problem-Solving
Adaptability
Initiative
Report Preparation
Administrative Support
Group Insurance

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Client Service
Employee Benefits
Group Insurance
Plan Administrators
Advisors
Accounting
Invoice Processing
Special Projects
Meeting Room Booking
Monthly Reports
Ad Hoc Reports
Mail Management
FedEx Shipments
Mail Merges
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Office Supplies
Building Access Cards
System Updates
Policy Terminations
Time Management
Problem-Solving
Attention to Detail

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