Service Support Associate
- Vancouver, BC, Canada
The base salary for this position is between $45,600 - $68,400 annually. · Full-time
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Job details
- Pay
- The base salary for this position is between $45,600 - $68,400 annually.
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Permanent Full Time
We are looking for a Service Support Associate.
As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.
The responsibilities include, but are not limited to:
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
We are looking for a Service Support Associate.
As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.
The responsibilities include, but are not limited to:
- Accounting and invoice-related activities
- Assisting with one-time and special projects
- Booking meeting rooms outside of our office locations
- Completing recurring monthly reports
- Completing ad hoc reports
- Managing incoming and outgoing mail, including FedEx shipments
- Preparing mail merges
- Managing the BC Office Associate inbox
- Ordering and maintaining office and printer supplies
- Requesting building access cards
- System updates related to client and advisor changes
- System updates related to internal changes
- Policy terminations
- Running reports from various internal systems to support business changes
- Highly adaptable, driven to be your best, and proven initiative
- Well-developed customer service skills
- Strong oral and written communication skills
- Requires excellent Word, Excel, PowerPoint and Outlook skills
- Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
- Attention to detail key
- Good problem-solving skills
- Ability to work independently as well as in a team environment
- Knowledge of the group insurance industry would be an asset
- Minimum high school diploma
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
More about this job
Responsibilities
Provide administrative and in-house service support to the client service team, including accounting and invoice tasks, reports, mail, office supplies, and meeting arrangements. Communicate with plan administrators and advisors, and assist with system updates, policy terminations, and reports supporting business changes.
Requirements
A high school diploma is required, along with strong customer service, oral and written communication, organizational, time-management, and problem-solving skills. Excellent Microsoft Word, Excel, PowerPoint, and Outlook skills are required; group insurance industry knowledge is an asset.
Skills
- Customer Service
- Oral Communication
- Written Communication
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Organization
- Time Management
- Attention to Detail
- Problem-Solving
- Adaptability
- Initiative
- Report Preparation
- Administrative Support
- Group Insurance
Benefits
- Career Advancement Opportunities
- Learning Programs
- Education Reimbursement
- Health Benefits
- Dental Benefits
- Mental Health Benefit
- Vacation Days
- Personal Days
- Volunteer Day
- Company-Matching Pension Plan
- Share Ownership Program
- Investment Options
- Employee Recognition Programs
- Employee Discounts
- Employee Resource Groups
- Mentorship Programs
- Social Clubs and Events
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Finance & Accounting
Keywords
- Customer Service
- Administrative Support
- Client Service
- Employee Benefits
- Group Insurance
- Plan Administrators
- Advisors
- Accounting
- Invoice Processing
- Special Projects
- Meeting Room Booking
- Monthly Reports
- Ad Hoc Reports
- Mail Management
- FedEx Shipments
- Mail Merges
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Office Supplies
- Building Access Cards
- System Updates
- Policy Terminations
- Time Management
- Problem-Solving
- Attention to Detail