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Added 15 mins ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
Added 15 mins ago
A
Practice Management Strategist
ATB
Lloydminster, SK · Alexis Whitecourt 232, AB · Pincher Creek, AB · Chestermere, AB · Fort McMurray, AB · Forestburg, AB · Fort Vermilion, AB · Olds, AB · High Level, AB · Picture Butte, AB · Ponoka, AB · Wainwright, AB · Three Hills, AB · Tofield, AB · Magrath, AB · Hinton, AB · Boyle, AB · Medicine Hat, AB · Athabasca, AB · Fairview, AB · Jasper, AB · Rimbey, AB · Lacombe, AB · St. Paul, AB · Sherwood Park, AB · Viking, AB · Sundre, AB · Sylvan Lake, AB · Didsbury, AB · High Prairie, AB · Carstairs, AB · Lac la Biche, AB · Cold Lake, AB · Stettler, AB · Brooks, AB · Drayton Valley, AB · Airdrie, AB · Castor, AB · Stony Plain, AB · Taber, AB · Milk River, AB · Leduc, AB · Barrhead, AB · Fort Macleod, AB · Grimshaw, AB · Killam, AB · Raymond, AB · Spruce Grove, AB · Westlock, AB · Vegreville, AB · Rocky Mountain House, AB · Spirit River, AB · La Crête, AB · Red Deer, AB · Beaumont, AB · Provost, AB · Vermilion, AB · Valleyview, AB · Caroline, AB · Linden, AB · Vulcan, AB · Canmore, AB · Slave Lake, AB · Elk Point, AB · Smoky Lake, AB · Strathmore, AB · Mayerthorpe, AB · Wildwood, AB · Hanna, AB · Foremost, AB · Peace River, AB · Wetaskiwin, AB · Okotoks, AB · Two Hills, AB · Falher, AB · Manning, AB · Nanton, AB · Trochu, AB · Rycroft, AB · Redwater, AB · Fort Saskatchewan, AB · Andrew, AB · Drumheller, AB · Thorsby, AB · Hythe, AB · Consort, AB · Breton, AB · Coronation, AB · Onoway, AB · Cochrane, AB · Bonnyville, AB · Camrose, AB · Innisfail, AB · Crossfield, AB · Edson, AB · Edmonton, AB · Claresholm, AB · Bow Island, AB · Beaverlodge, AB · St. Albert, AB · Grande Prairie, AB · Banff, AB · Oyen, AB · Calgary, AB · Lethbridge, AB · Coaldale, AB · Lamont, AB · Cardston, AB · Granum, AB · AB · Diamond Valley, AB,CA · Whitecourt, AB,CA
- Full-time
Added 31 mins ago
WF
Insurance Advisor
Western Financial Group
Beaverlodge, AB
- Full-time
Join a national team where people, purpose, and community come first. Western Financial Group was named a 2025 Top Insurance Employer by Insurance Business Canada and is home to more than…
Added 31 mins ago
AC
Accountant, Assurance and Accounting (September 2027)
ACCA Careers
Windsor, ON
- Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored…
Added 31 mins ago
M
Accounting Technician, Assurance & Accounting
MNP
Langley (District), BC · Langley, BC
- Full-time
…clients’ unique needs within a rapidly evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial…
Added 31 mins ago
M
Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
…initiatives. This role owns the Manulife Bank customer and advisor experience marketing roadmap and leads priority value streams, ensuring strategies are aligned to enterprise objectives,…
Added 45 mins ago
A
Advisor, Environmental Coordination and Planning
Alto
Quebec, QC
- Full-time
Would you like to take on a stimulating, high-impact challenge? We are looking for an Advisor, Environmental Coordination and Planning.
Added 46 mins ago
T
Engagement Manager
TEKsystems
Ottawa, ON
- $70,900 to $106,300 CAD / year
- Full-time
Added 1 hour ago
IF
Financial Performance Advisor – 12-Month Temporary Position
iA Financial Group (Industrial Alliance)
Quebec, QC
- Temporary
Are you driven by financial performance and eager to contribute to the mission of a company that aims to help its clients feel confident and secure about their future? As a Financial…
Added 1 hour ago
S
Business Advisor - Nashwaaksis, Fredericton, NB
Scotiabank
Fredericton, NB
- Full-time
Added 1 hour ago
GO
Program Advisor (Bilingual and Non-Bilingual)
Government of Manitoba
Winnipeg, MB
- Full-time
Added 2 hours ago
CF
Policy Service Coordinator
CI Financial
Toronto, ON
- Full-time
A Policy Service Coordinator is responsible for providing administrative and operational support related to the servicing of financial insurance policies
Added 2 hours ago
A
People Organization Business Partner & Organizational Effectiveness Lead
Aon
Toronto, ON
- Full-time
Added 2 hours ago
T
Advisor, Analytics Consulting
TransUnion
Burlington, ON
- Full-time
As an Advisor, Analytics Consulting, you will serve as the primary delivery lead for client-contracted analytics consulting engagements focused on credit risk management and business…
Added 2 hours ago
Financial Advisor (Willoughby Branch)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Financial Advisor to join our team.
Added 2 hours ago
T
Business Succession Advisor
TD
Vancouver, BC
- Full-time
Added 2 hours ago
T
KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
Added 2 hours ago
H
Business Development Manager – Substation Services & Lifecycle Solutions
Hitachi
Montreal, QC · London, ON · AB · BC · (HE)Office_ON, Stoney Creek
- Full-time
Added 2 hours ago
RB
Client Advisor
Royal Bank of Canada
Kenora, ON
- Full-time
Added 2 hours ago
Client Director
Open Text Corporation
Virtual
Added 3 hours ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
…assess inorganic growth opportunities through market analysis, financial modeling, due diligence, transaction execution, and post-merger integration…
Added 3 hours ago
IW
Director Threat Intelligence
IG Wealth Management
MB · Manitoba, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 3 hours ago
IW
Director Threat Intelligence
IG Wealth Management
ON · Ontario, Canada
- Full-time
IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and…
Added 3 hours ago
FN
Funding Arrangements Advisor -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Added 3 hours ago
A
Corporate Development Specialist
Accenture
Montreal, QC
- Full-time
…assess inorganic growth opportunities through market analysis, financial modeling, due diligence, transaction execution, and post-merger integration…

Canada Life

Service Support Associate

Vancouver, BC, Canada

The base salary for this position is between $45,600 - $68,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $45,600 - $68,400 annually.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Permanent Full Time

We are looking for a Service Support Associate.

As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

The responsibilities include, but are not limited to:

Accounting and invoice-related activities
Assisting with one-time and special projects
Booking meeting rooms outside of our office locations
Completing recurring monthly reports
Completing ad hoc reports
Managing incoming and outgoing mail, including FedEx shipments
Preparing mail merges
Managing the BC Office Associate inbox
Ordering and maintaining office and printer supplies
Requesting building access cards

Additional responsibilities may include handling or assisting the team with:

System updates related to client and advisor changes
System updates related to internal changes
Policy terminations
Running reports from various internal systems to support business changes

Who you are:

Highly adaptable, driven to be your best, and proven initiative
Well-developed customer service skills
Strong oral and written communication skills
Requires excellent Word, Excel, PowerPoint and Outlook skills
Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
Attention to detail key
Good problem-solving skills
Ability to work independently as well as in a team environment
Knowledge of the group insurance industry would be an asset
Minimum high school diploma

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Provide administrative and in-house service support to the client service team, including accounting and invoice tasks, reports, mail, office supplies, and meeting arrangements. Communicate with plan administrators and advisors, and assist with system updates, policy terminations, and reports supporting business changes.

Requirements

A high school diploma is required, along with strong customer service, oral and written communication, organizational, time-management, and problem-solving skills. Excellent Microsoft Word, Excel, PowerPoint, and Outlook skills are required; group insurance industry knowledge is an asset.

Skills

Customer Service
Oral Communication
Written Communication
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Organization
Time Management
Attention to Detail
Problem-Solving
Adaptability
Initiative
Report Preparation
Administrative Support
Group Insurance

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Client Service
Employee Benefits
Group Insurance
Plan Administrators
Advisors
Accounting
Invoice Processing
Special Projects
Meeting Room Booking
Monthly Reports
Ad Hoc Reports
Mail Management
FedEx Shipments
Mail Merges
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Office Supplies
Building Access Cards
System Updates
Policy Terminations
Time Management
Problem-Solving
Attention to Detail

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