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Added 5 mins ago
Manager, Corporate Financial Reporting | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Added 14 mins ago
KA
retail store supervisor
Kindersley AG Foods
Kindersley, SK
- $22 to $25 CAD / hour
- Full-time
- On-site
Added 18 mins ago
AG
store manager - retail
Alliance Glass Doors Inc
Surrey, BC
- From $45 CAD / hour
- Full-time
- On-site
Added 30 mins ago
A
Senior Bilingual French Recruiter
AMS
Toronto, ON
- $76,000 to $100,000 CAD / year
- Full-time
Added 30 mins ago
BR
Planbook Designer (Architectural Technologist)
Brookfield Residential
Calgary, AB
- Full-time
Added 50 mins ago
E
Security Specialist
Ericsson
Ottawa, ON
- Full-time
Added 50 mins ago
E
Professionnel des services
Ericsson
Montreal, QC
- Full-time
Added 50 mins ago
E
AI Software Designer RAN & AI Solutions
Ericsson
Ottawa, ON
- Full-time
Added 1 hour ago
CS
Co-op: Human Resources
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Added 1 hour ago
CS
Co-op: Human Resources
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Added 1 hour ago
CS
Co-op: Finance
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer work experience or projects)
Added 1 hour ago
B
Canola Parent Seed Summer Associate
BASF
Kamloops, BC
- Temporary
Site preparation, planting, spraying, volunteer control, roguing, crop inspection, pollination, harvest activities, site cleanup and all other required production activities
Added 1 hour ago
CS
Co-op: Policy, Compliance & Review
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer, work experience or projects).
Added 1 hour ago
WF
Employee Benefits Analyst
Western Financial Group
Winnipeg, MB
- Full-time
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.
Added 1 hour ago
CS
Co-op: Finance
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer work experience or projects)
Added 1 hour ago
CS
Co-op: Intelligence Analysis
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer work experience or projects)
Added 1 hour ago
CS
Co-op: Screening Analyst
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer, work experience or projects).
Added 1 hour ago
CS
Co-op: Internal Audit and Evaluation
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer work experience or projects).
Added 1 hour ago
CS
Co-op: Info. Management & Legal Info. Mgmt
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
Experience may have been acquired through formal and informal settings (e.g. school, volunteer work experience or projects)
Added 1 hour ago
WF
Insurance Advisor
Western Financial Group
Brandon, MB
- Contract
Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.
Added 1 hour ago
CS
Co-op: Human Resources
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
Added 1 hour ago
Bilingual (Fr/En) Counsel, Workplace Benefits and Retirement
The Canada Life Assurance Company
Montreal, QC
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Added 1 hour ago
Bilingual (Fr/En) Legal Counsel, Litigation
The Canada Life Assurance Company
Montreal, QC
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Added 1 hour ago
Disability Case Manager
The Canada Life Assurance Company
Winnipeg, MB
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Added 1 hour ago
S
Part-Time Store Concierge: Coquitlam, BC
Specsavers
Port Coquitlam, BC · Coquitlam, Brit
- Part-time
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year

Canada Life

Service Support Associate

Vancouver, BC, Canada

The base salary for this position is between $45,600 - $68,400 annually. · Full-time

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Job details

Pay: The base salary for this position is between $45,600 - $68,400 annually.
Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Permanent Full Time

We are looking for a Service Support Associate.

As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

The responsibilities include, but are not limited to:

Accounting and invoice-related activities
Assisting with one-time and special projects
Booking meeting rooms outside of our office locations
Completing recurring monthly reports
Completing ad hoc reports
Managing incoming and outgoing mail, including FedEx shipments
Preparing mail merges
Managing the BC Office Associate inbox
Ordering and maintaining office and printer supplies
Requesting building access cards

Additional responsibilities may include handling or assisting the team with:

System updates related to client and advisor changes
System updates related to internal changes
Policy terminations
Running reports from various internal systems to support business changes

Who you are:

Highly adaptable, driven to be your best, and proven initiative
Well-developed customer service skills
Strong oral and written communication skills
Requires excellent Word, Excel, PowerPoint and Outlook skills
Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
Attention to detail key
Good problem-solving skills
Ability to work independently as well as in a team environment
Knowledge of the group insurance industry would be an asset
Minimum high school diploma

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Provide administrative and in-house service support to the client service team, including accounting and invoice tasks, reports, mail, office supplies, and meeting arrangements. Communicate with plan administrators and advisors, and assist with system updates, policy terminations, and reports supporting business changes.

Requirements

A high school diploma is required, along with strong customer service, oral and written communication, organizational, time-management, and problem-solving skills. Excellent Microsoft Word, Excel, PowerPoint, and Outlook skills are required; group insurance industry knowledge is an asset.

Skills

Customer Service
Oral Communication
Written Communication
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Organization
Time Management
Attention to Detail
Problem-Solving
Adaptability
Initiative
Report Preparation
Administrative Support
Group Insurance

Benefits

Career Advancement Opportunities
Learning Programs
Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation Days
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs
Social Clubs and Events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Administrative Support
Client Service
Employee Benefits
Group Insurance
Plan Administrators
Advisors
Accounting
Invoice Processing
Special Projects
Meeting Room Booking
Monthly Reports
Ad Hoc Reports
Mail Management
FedEx Shipments
Mail Merges
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Office Supplies
Building Access Cards
System Updates
Policy Terminations
Time Management
Problem-Solving
Attention to Detail

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