Retail Lead Hand

Job Requisition Id: 204940 
Business Function: Postal Clerk 
Primary City: Dryden 
Other Location(s): 
Province: Ontario 
Employment Type: Full-Time 
Employment Status: Permanent 
Language Requirement: Bilingual Imperative (--BB) 
Number of Vacancies 1 
Salary: $25.37

Job Description

Under the direction of management, oversees the provision of counter

sales and services in a retail outlet; maintains financial records,

maintains good relations with postal customers in the area; controls the

inventory of postal related products and values; performs administrative

duties; oversees postal services such as delivery to lock boxes and

delivery by RSMC; performs other related duties as consulted with the

Union. Assistant, alternate or relief lead hands perform lead hand

functions when the lead hand is away. A number of duties of the Retail

Lead Hand are common to and shared with P04 Postal Clerks and requires

co-operation between these two functions.

Job Responsibilities

Oversees the provision of counter sales and services in a retail outlet

by assigning various tasks, including self-directed study packages, to

the staff to meet customer needs, at the request of management;

by providing coaching and on the job training to staff and regular

information on new procedures, products and services e.g. (postal guide

updates and Corporate Manual System) in order to improve the accuracy

and quality of service offered

by promoting mailing solutions for business customers;

by performing the duties of a wicket clerk as needed to ensure service

to the public.

Oversees the financial operations

by collecting the counter clerks’ funds for bank deposit, preparing and

certifying bank deposits by checking entries on the deposit slip, and

making daily bank deposits;

by collecting and safeguarding cash surpluses from the counter clerks’

credits;

by preparing and verifying with receipts the daily office balance (money

order maintenance, spoiled meter labels, change of address and hold

mail, refunds, debit/credit transactions, NSF cheques, miscellaneous

revenues and expenses)

by preparing and forwarding the monthly cash account statement including

tracking reimbursements for franchise customers

by entering USA exchange from bank

by recording all serial numbers of bills held overnight

by listing deposits for other smaller post offices as required

by verifying adjustment memos

Maintains good relations with postal customers

by performing refunds and providing assistance to customers;

by performing internet-based parcel and other enquiry searches

by dealing with customer inquiries, either in person or by telephone,

and by reporting serious complaints to management as required;

Job Responsibilities (continued)

Controls the inventory

by ordering and verifying receipt of stamps and other postage supplies

including other products available for purchase and brochures to

maintain the inventory at authorized allowances in order to ensure that

products and services are available to customers and wicket clerks

by completing and verifying inventory movement reports

by ensuring that merchandise is displayed according to established

merchandising practices

by conducting physical inventories as required

by keeping up to date with SAP features for product inventory searches

Oversees postal delivery such as lock box delivery, bag service, general

delivery, RSMC

by ensuring that delivery policy and procedures are adhered to for:

postal box, general delivery, bag service call-for and RSMC

by supporting RSMC work if required at the request of management

by assigning lock box maintenance (maintain key supply, ledgers, issue

final notices, etc)

by dealing with customer complaints related to delivery

by ensuring compliance with CARO procedures

Administers office

By answering phone and maintaining out-going phone log

By establishing and maintaining office filing system, including

shredding

By maintaining adequate office supplies and equipment inventory

By reading and responding to correspondence including e-mails and info

post; up-date postal guide and CMS procedure binders and bulletin boards

By rectifying erroneous ROSS entries

By maintaining customer lists

By collecting completed leaves forms and verifying exception reports

Additional duties for outlets with no management on site

At the request of management:

Advise RSMC of management decisions regarding staffing and scheduling

Complete and send reports to managers

Verify pay enquiries

Maintain LDU local distribution lists, consumer choice list

Maintain records of office keys distributed

Perform random revenue protection checks

Assure building maintenance (snow removal, dealing with contractors)

Apply security procedures and respond to alarms

Order inventory for other offices

Ensuring that all acceptance, preparation and dispatch policy and

procedures are adhered to.

Qualifications

KNOWLEDGE

The work requires knowledge of the regulations and procedures governing

counter services and a general knowledge of corporate and governmental

policies and regulations, as well as knowledge of sales procedures and

techniques. It also requires a detailed knowledge of postal operations.

Other Information

Scope of Judgment

The work is done in accordance with established practices and written

instructions. The scope for independent action is limited to co-

ordinating staff and assigning work, but does not encompass disciplining

or appraising employees.

Financial and Physical Resources Responsibility

The work involves the responsibility for counter services with an

allowance of postal values.

Ensures that all policies and procedures pertaining to security of

postal premises and values are adhered to and ensuring compliance to

Proceeds of Crime and Money Laundering (Terrorist Financing)

requirements.

CONTACTS

The work requires contact with postal customers to sell postal values,

answer customer complaints and enquiries, cash postal money orders,

obtain signatures acknowledging receipt of mail, provide information on

postal services and give explanation on postal transactions.

Canada Post’s values and behaviours 

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country. 

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. 

We’re committed to living these values and practicing these behaviours every day.  Learn more about the values and behaviours by visiting the Canada Post website.