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Added 3 mins ago
C
Senior Client Engagement Associate
CIBC
Thunder Bay, ON
- Full-time
As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients as they manage their day-to-day banking…
Added 18 mins ago
RG
Account Manager
R2 Global
Toronto, ON
- Full-time
…who are looking for an Amazon Account Manager to join their team, helping brands grow and win on the Amazon platform. It’s an exciting time to come on board, with the business growing and…
Added 18 mins ago
C
Gas Bar Supervisor - Eagle Butte (Highway #1)
Co-op
Dunmore, AB
- Full-time
South Country Co-op is seeking a customer-focused and team-oriented Full-Time Gas Bar Supervisor to join our team at the Eagle Butte Gas Bar located off of Highway #1 in Dunmore, Cypress…
Added 48 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Windsor, ON
Neighbourly Pharmacy is looking for a Full-Time Pharmacy Manager to join our team at Provincial Pharmacy in Windsor, Ontario.
Added 1 hour ago
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Regional Operations Manager - HVAC
BGIS
Montreal, QC
- Full-time
This is a regular, full-time position with an annual salary of $96,322 - $120,402 per annum. The starting salary will be based on the successful candidate’s competencies, including but not…
Added 1 hour ago
CB
Part Time Sales Associate - evenings weekend primarily
COBS Bread
Whitby, ON
- Part-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring a Sales Team Leader to help serve our community.
Added 1 hour ago
Stock Keyholder, FT
Under Armour
Ottawa, ON
Perks & benefits our Full-Time Stock Keyholders receive:
Added 1 hour ago
CB
Part Time Sales Associate - evenings weekend primarily
COBS Bread
Whitby, ON
- Part-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring a Sales Team Leader to help serve our community.
Added 1 hour ago
Senior Engineering Manager - Analytics Platform
Faire
Kitchener, ON · Toronto, ON
We’re hiring a Senior Engineering Manager to lead Faire’s Analytics Platform team. You will manage data warehousing, ETL pipelines, medallion data sets, BI tooling, and agentic analytics…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 2 hours ago
WB
Certified Ski or Snowboard Instructor, Level 4
Whistler Blackcomb
Whistler, BC
- Temporary
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the…
Added 2 hours ago
WB
Certified Ski or Snowboard Instructor, Level 3
Whistler Blackcomb
Whistler, BC
- Temporary
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the…
Added 2 hours ago
T
Hub Manager (Mississauga)
Trexity
Richmond Hill, ON
- Full-time
You'll lead the hub team day to day, set the operating rhythm, and hold the site to clear standards. You'll be the final accountable owner for hub performance, from first inbound to last…
Added 2 hours ago
TS
Senior Commercial Property Manager
TalentSphere Staffing Solutions
Waterloo, ON
- Full-time
We are seeking an experienced Senior Property Manager to oversee a mixed use commercial portfolio and lead a team responsible for facilities operations, and tenant relations. This…
Added 3 hours ago
AC
Food Retail Brand Location Supervisor
Aramark Canada
Kingston, ON
- Part-time
We are hiring part-time supervisors for our Retail Tim Hortons locations on Queen's University campus with Aramark Canada Ltd. We are seeking Supervisors who are passionate about…
Added 3 hours ago
AC
Marketing Coordinator
Aramark Canada
AB · Edmonton, AB
- Full-time
Annual Marketing Planning & Execution: Develop, present, and execute the annual, integrated marketing plan for retail dining, residence dining, sports & leisure concessions, and catering.…
Added 4 hours ago
Solutions Engineering Lead, International Upmarket Customers
Toast
Toronto, ON
…buyer is weighing a feature gap, help them see it against the full value of the platform, and make sure their IT team feels heard along the…
Added 4 hours ago
Senior Solutions Engineer
Toast
Toronto, ON
…buyer is weighing a feature gap, help them see it against the full value of the platform, and make sure their IT team feels heard along the…
Added 4 hours ago
BR
Lead, Full Time - Ottawa Tanger
Banana Republic
Ottawa, ON · Kanata, ON
- Full-time
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution…
Added 6 hours ago
S
Talent and Business Operations Manager, Stores
sephora.com
Halifax, NS
- Full-time
As the next Manager of Store Operations and Talent at Sephora, you will lead the people and operational functions of your store. In this key leadership role, you’ll oversee staffing and…
Added 7 hours ago
TT
Retail Store Coordinator Full Time Winners Duncan Mall
The TJX Companies, Inc.
Duncan, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
FO
Florist Assistant
FIORI Oakville
Oakville, ON
- Full-time
Role Description: the Florist Assistant role is a full-time, customer-service focused, position based at our Oakville, ON location. Here you will be part of a creative and exciting…
Added 8 hours ago
TC
Retail Store Coordinator Full Time Winners Duncan Mall
TJX Canada – Winners, Marshalls, HomeSense
Duncan, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…

Canada Post - Postes Canada

Retail Lead Hand

Dryden, ON, Canada

Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Number of Vacancies 1 Salary: $25.37 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Number of Vacancies 1 Salary: $25.37
Job type: Full-time
Apply by: Apr 1, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Requisition Id: 204940
Business Function: Postal Clerk
Primary City: Dryden
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Number of Vacancies 1
Salary: $25.37

Job Description

Under the direction of management, oversees the provision of counter

sales and services in a retail outlet; maintains financial records,

maintains good relations with postal customers in the area; controls the

inventory of postal related products and values; performs administrative

duties; oversees postal services such as delivery to lock boxes and

delivery by RSMC; performs other related duties as consulted with the

Union. Assistant, alternate or relief lead hands perform lead hand

functions when the lead hand is away. A number of duties of the Retail

Lead Hand are common to and shared with P04 Postal Clerks and requires

co-operation between these two functions.

Job Responsibilities

Oversees the provision of counter sales and services in a retail outlet

by assigning various tasks, including self-directed study packages, to

the staff to meet customer needs, at the request of management;

by providing coaching and on the job training to staff and regular

information on new procedures, products and services e.g. (postal guide

updates and Corporate Manual System) in order to improve the accuracy

and quality of service offered

by promoting mailing solutions for business customers;

by performing the duties of a wicket clerk as needed to ensure service

to the public.

Oversees the financial operations

by collecting the counter clerks’ funds for bank deposit, preparing and

certifying bank deposits by checking entries on the deposit slip, and

making daily bank deposits;

by collecting and safeguarding cash surpluses from the counter clerks’

credits;

by preparing and verifying with receipts the daily office balance (money

order maintenance, spoiled meter labels, change of address and hold

mail, refunds, debit/credit transactions, NSF cheques, miscellaneous

revenues and expenses)

by preparing and forwarding the monthly cash account statement including

tracking reimbursements for franchise customers

by entering USA exchange from bank

by recording all serial numbers of bills held overnight

by listing deposits for other smaller post offices as required

by verifying adjustment memos

Maintains good relations with postal customers

by performing refunds and providing assistance to customers;

by performing internet-based parcel and other enquiry searches

by dealing with customer inquiries, either in person or by telephone,

and by reporting serious complaints to management as required;

Job Responsibilities (continued)

Controls the inventory

by ordering and verifying receipt of stamps and other postage supplies

including other products available for purchase and brochures to

maintain the inventory at authorized allowances in order to ensure that

products and services are available to customers and wicket clerks

by completing and verifying inventory movement reports

by ensuring that merchandise is displayed according to established

merchandising practices

by conducting physical inventories as required

by keeping up to date with SAP features for product inventory searches

Oversees postal delivery such as lock box delivery, bag service, general

delivery, RSMC

by ensuring that delivery policy and procedures are adhered to for:

postal box, general delivery, bag service call-for and RSMC

by supporting RSMC work if required at the request of management

by assigning lock box maintenance (maintain key supply, ledgers, issue

final notices, etc)

by dealing with customer complaints related to delivery

by ensuring compliance with CARO procedures

Administers office

By answering phone and maintaining out-going phone log

By establishing and maintaining office filing system, including

shredding

By maintaining adequate office supplies and equipment inventory

By reading and responding to correspondence including e-mails and info

post; up-date postal guide and CMS procedure binders and bulletin boards

By rectifying erroneous ROSS entries

By maintaining customer lists

By collecting completed leaves forms and verifying exception reports

Additional duties for outlets with no management on site

At the request of management:

Advise RSMC of management decisions regarding staffing and scheduling

Complete and send reports to managers

Verify pay enquiries

Maintain LDU local distribution lists, consumer choice list

Maintain records of office keys distributed

Perform random revenue protection checks

Assure building maintenance (snow removal, dealing with contractors)

Apply security procedures and respond to alarms

Order inventory for other offices

Ensuring that all acceptance, preparation and dispatch policy and

procedures are adhered to.

Qualifications

KNOWLEDGE

The work requires knowledge of the regulations and procedures governing

counter services and a general knowledge of corporate and governmental

policies and regulations, as well as knowledge of sales procedures and

techniques. It also requires a detailed knowledge of postal operations.

Other Information

Scope of Judgment

The work is done in accordance with established practices and written

instructions. The scope for independent action is limited to co-

ordinating staff and assigning work, but does not encompass disciplining

or appraising employees.

Financial and Physical Resources Responsibility

The work involves the responsibility for counter services with an

allowance of postal values.

Ensures that all policies and procedures pertaining to security of

postal premises and values are adhered to and ensuring compliance to

Proceeds of Crime and Money Laundering (Terrorist Financing)

requirements.

CONTACTS

The work requires contact with postal customers to sell postal values,

answer customer complaints and enquiries, cash postal money orders,

obtain signatures acknowledging receipt of mail, provide information on

postal services and give explanation on postal transactions.

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

Apply About employer

More about this job

Responsibilities

The Retail Lead Hand oversees daily counter sales, financial operations, and inventory management within a postal retail outlet. They also provide coaching to staff and ensure that all postal delivery policies and customer service standards are maintained.

Requirements

The position requires detailed knowledge of postal operations, regulations, and procedures governing counter services. Candidates must possess strong sales techniques and the ability to coordinate staff activities effectively.

Skills

Retail management
Customer service
Financial record keeping
Inventory control
Staff coaching
Cash handling
Administrative support
Postal operations
Conflict resolution
Team leadership
Reporting
Compliance
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
Postal Services
Counter Sales
Inventory Management
Financial Operations
Cash Handling
Customer Relations
Staff Supervision
Administrative Duties
SAP
Compliance
Money Laundering Prevention
Reporting
Delivery Services
Bilingual

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