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Added 7 mins ago
TI
Manager
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
As a people leader, the successful candidate will lead a team responsible for partnership management, operations, and business execution while driving segment performance against key growth…
Added 7 mins ago
R
développeur, RBC amplifie 2027, Montréal / Developer, RBC Amplify 2027, Montreal- EN
RBC
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 7 mins ago
UT
USD Clearing & Payments Operations Analyst # 26-27105
US Tech Solutions
Montreal, QC
- $34.52 USD / hour
- Contract
…Management by ensuring full transparency of limits, funding and operations…
Added 7 mins ago
Platform Engineer - AI Engineering
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Montreal, QC
…The unified AI Platform Team builds the centralized software, operations, and governance layers that safely route users to the most cost-effective…
Added 7 mins ago
Guest Service Agent
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Dartmouth, NS
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 7 mins ago
Enterprise Collections: Operational Lead - Dialer Administrator
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…and inbound dialer platforms primarily supporting Collections Operations as well as acting as a Dialer System SME for enterprise teams. They are responsible for monitoring and adjusting the…
Added 7 mins ago
Inventory Control Analyst
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Added 7 mins ago
Inventory Control Analyst (18 Month Contract)
Give and Go Prepared Foods
Vaughan, ON
Work closely with Buyers/Replenishers, Accounting and Operations team members to ensure accurate inventory records are maintained
Added 7 mins ago
SM
Business Development Manager
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- Full-time
Identify executives and influencers across technology, operations, digital, member experience, data, and marketing.
Added 7 mins ago
R
développeur, RBC amplifie 2027, Montréal / Developer, RBC Amplify 2027, Montreal
RBC
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- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 7 mins ago
R
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
RBC
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 7 mins ago
O
Director, Strategic Business Development & Enterprise Sales
Objectway
Toronto, ON
- Full-time
…and services that help financial institutions modernize their operations, improve efficiency, and deliver exceptional client…
Added 8 mins ago
DW
Administrative Coordinator
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Toronto, ON
- Full-time
Reports to: Manager, People, Culture, and Operations
Added 8 mins ago
H
Payment Processing Specialist
HireTalent
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Added 8 mins ago
R&
Mail Administrator III
Robertson & Company Ltd.
Waterloo, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 8 mins ago
UH
Senior Director, Clinical Trials Performance & Head of Operations, SPHERE CRO
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Added 8 mins ago
IG
Operations Associate
Insight Global
Toronto, ON
- $21 to $22 CAD / hour
- Contract
Added 8 mins ago
R
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal- EN
RBC
Montreal, QC
- Full-time
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Added 8 mins ago
KI
Payment Analyst
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Montreal, QC
- Contract
2 to 4 years of banking experience and in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing.
Added 8 mins ago
T
Senior Commercial Manager
Tag
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $105,000 CAD / year
- Full-time
…delivery. You will collaborate across Business Development, Operations, Account Management, Finance, Legal, and other cross-functional teams to develop commercially sound solutions, improve…
Added 8 mins ago
BC
Financial Controller
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- Full-time
We are seeking a motivated and experienced Financial Controller to oversee accounting operations, financial reporting, controls, and business partnering across BrainRidge Consulting's…
Added 8 mins ago
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Added 8 mins ago
BF
Senior Analyst, Financial Reporting
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- Full-time
Experience in agriculture, manufacturing, or multi-entity operations
Added 22 mins ago
R
analyste d’entreprise, RBC amplifie 2027, Montréal / Business Analyst, RBC Amplify 2027, Montreal
RBC
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…
Added 22 mins ago
R
développeur, RBC amplifie 2027, Montréal / Developer, RBC Amplify 2027, Montreal
RBC
Montreal, QC
- Full-time
Votre équipe interfonctionnelle de spécialistes (opérations, données et programmation) devra élaborer un produit ou une solution à de véritables enjeux opérationnels que vous devrez…

Canada Post - Postes Canada

Retail Lead Hand

Dryden, ON, Canada

Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Number of Vacancies 1 Salary: $25.37 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Province: Ontario Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (--BB) Number of Vacancies 1 Salary: $25.37
Job type: Full-time
Apply by: Apr 1, 2027
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Requisition Id: 204940
Business Function: Postal Clerk
Primary City: Dryden
Other Location(s):
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (--BB)
Number of Vacancies 1
Salary: $25.37

Job Description

Under the direction of management, oversees the provision of counter

sales and services in a retail outlet; maintains financial records,

maintains good relations with postal customers in the area; controls the

inventory of postal related products and values; performs administrative

duties; oversees postal services such as delivery to lock boxes and

delivery by RSMC; performs other related duties as consulted with the

Union. Assistant, alternate or relief lead hands perform lead hand

functions when the lead hand is away. A number of duties of the Retail

Lead Hand are common to and shared with P04 Postal Clerks and requires

co-operation between these two functions.

Job Responsibilities

Oversees the provision of counter sales and services in a retail outlet

by assigning various tasks, including self-directed study packages, to

the staff to meet customer needs, at the request of management;

by providing coaching and on the job training to staff and regular

information on new procedures, products and services e.g. (postal guide

updates and Corporate Manual System) in order to improve the accuracy

and quality of service offered

by promoting mailing solutions for business customers;

by performing the duties of a wicket clerk as needed to ensure service

to the public.

Oversees the financial operations

by collecting the counter clerks’ funds for bank deposit, preparing and

certifying bank deposits by checking entries on the deposit slip, and

making daily bank deposits;

by collecting and safeguarding cash surpluses from the counter clerks’

credits;

by preparing and verifying with receipts the daily office balance (money

order maintenance, spoiled meter labels, change of address and hold

mail, refunds, debit/credit transactions, NSF cheques, miscellaneous

revenues and expenses)

by preparing and forwarding the monthly cash account statement including

tracking reimbursements for franchise customers

by entering USA exchange from bank

by recording all serial numbers of bills held overnight

by listing deposits for other smaller post offices as required

by verifying adjustment memos

Maintains good relations with postal customers

by performing refunds and providing assistance to customers;

by performing internet-based parcel and other enquiry searches

by dealing with customer inquiries, either in person or by telephone,

and by reporting serious complaints to management as required;

Job Responsibilities (continued)

Controls the inventory

by ordering and verifying receipt of stamps and other postage supplies

including other products available for purchase and brochures to

maintain the inventory at authorized allowances in order to ensure that

products and services are available to customers and wicket clerks

by completing and verifying inventory movement reports

by ensuring that merchandise is displayed according to established

merchandising practices

by conducting physical inventories as required

by keeping up to date with SAP features for product inventory searches

Oversees postal delivery such as lock box delivery, bag service, general

delivery, RSMC

by ensuring that delivery policy and procedures are adhered to for:

postal box, general delivery, bag service call-for and RSMC

by supporting RSMC work if required at the request of management

by assigning lock box maintenance (maintain key supply, ledgers, issue

final notices, etc)

by dealing with customer complaints related to delivery

by ensuring compliance with CARO procedures

Administers office

By answering phone and maintaining out-going phone log

By establishing and maintaining office filing system, including

shredding

By maintaining adequate office supplies and equipment inventory

By reading and responding to correspondence including e-mails and info

post; up-date postal guide and CMS procedure binders and bulletin boards

By rectifying erroneous ROSS entries

By maintaining customer lists

By collecting completed leaves forms and verifying exception reports

Additional duties for outlets with no management on site

At the request of management:

Advise RSMC of management decisions regarding staffing and scheduling

Complete and send reports to managers

Verify pay enquiries

Maintain LDU local distribution lists, consumer choice list

Maintain records of office keys distributed

Perform random revenue protection checks

Assure building maintenance (snow removal, dealing with contractors)

Apply security procedures and respond to alarms

Order inventory for other offices

Ensuring that all acceptance, preparation and dispatch policy and

procedures are adhered to.

Qualifications

KNOWLEDGE

The work requires knowledge of the regulations and procedures governing

counter services and a general knowledge of corporate and governmental

policies and regulations, as well as knowledge of sales procedures and

techniques. It also requires a detailed knowledge of postal operations.

Other Information

Scope of Judgment

The work is done in accordance with established practices and written

instructions. The scope for independent action is limited to co-

ordinating staff and assigning work, but does not encompass disciplining

or appraising employees.

Financial and Physical Resources Responsibility

The work involves the responsibility for counter services with an

allowance of postal values.

Ensures that all policies and procedures pertaining to security of

postal premises and values are adhered to and ensuring compliance to

Proceeds of Crime and Money Laundering (Terrorist Financing)

requirements.

CONTACTS

The work requires contact with postal customers to sell postal values,

answer customer complaints and enquiries, cash postal money orders,

obtain signatures acknowledging receipt of mail, provide information on

postal services and give explanation on postal transactions.

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

Apply About employer

More about this job

Responsibilities

The Retail Lead Hand oversees daily counter sales, financial operations, and inventory management within a postal retail outlet. They also provide coaching to staff and ensure that all postal delivery policies and customer service standards are maintained.

Requirements

The position requires detailed knowledge of postal operations, regulations, and procedures governing counter services. Candidates must possess strong sales techniques and the ability to coordinate staff activities effectively.

Skills

Retail management
Customer service
Financial record keeping
Inventory control
Staff coaching
Cash handling
Administrative support
Postal operations
Conflict resolution
Team leadership
Reporting
Compliance
Communication
Problem solving

Visa sponsorship

Not detected in the job text

Keywords

Retail
Postal Services
Counter Sales
Inventory Management
Financial Operations
Cash Handling
Customer Relations
Staff Supervision
Administrative Duties
SAP
Compliance
Money Laundering Prevention
Reporting
Delivery Services
Bilingual

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