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Added 3 mins ago
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Canada Post - Postes Canada

Supervisor, Operations Relief

Richmond, BC, Canada

Province: British Columbia Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: OP 01 Number of Vacancies: 3 Salary: Starting at $73,103.00 · Full-time

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Job details

Pay: Province: British Columbia Employment Type: Full-Time Employment Status: Permanent Language Requirement: English Essential Employee Class and Level: OP 01 Number of Vacancies: 3 Salary: Starting at $73,103.00
Job type: Full-time
Apply by: Oct 14, 2026
Experience: Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
Positions available: 3
Posting language: English
Posted: Jul 30, 2026

Original job description

Job Requisition Id: 201694

Business Function: Delivery Operations
Primary City: Richmond
Other Location(s):
Province: British Columbia
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: OP 01
Number of Vacancies: 3
Salary: Starting at $73,103.00

Shift: 00:00-08:00 /16:00-24:00

Job Posting date (YYYY-MM-DD): October 06, 2026

Job Closing Date (YYYY-MM-DD): October 13, 2026

Job Description

On a relief basis, supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC’s and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.

Job Responsibilities

Below are the main job requirements and responsibilities for the Supervisor, Operations Relief.

For mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.

For mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.

Promotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.

Supervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.

Estimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.

Job Responsibilities (continued)

Evaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.

Conducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.

Maintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.

Promotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.

Qualifications

Education

High School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)

Experience

Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

Not Applicable

Assets

Post-secondary degree/diploma

Other Information

Safety Sensitive Positions
This position may be considered a Safety Sensitive position and has additional requirements under Canada Post's Substance Use Policy.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our signature behaviours

Make the call – We’re empowered to make decisions, respectfully challenge the status quo, and support others to do the same.
Know the destination– We understand Canada Post’s strategy and goals and how we contribute to them, and we move forward with open minds when exploring new approaches.
Deliver for others – We take pride in doing our personal best, demonstrate care for others, and support and encourage them to reach their potential.
Ignite our pride– We play a role in making Canada stronger by celebrating who we are, the communities we service, and issues that matter.

Our values
Our Values have three dimensions: “We matter as individuals, We matter to one another, We matter to our country”
TRUST
I earn the trust placed in me every day, and I trust that my safety and well-being are everyone’s top priority.
We do our best work when we trust each other.
We value the trust Canadians have in us, and understand it is earned with every decision and interaction.
RESPECT
I understand respect is the foundation of a successful workplace.
We respect each other as colleagues and treat each other as we would like to be treated.
We respect our country and the communities we serve, and understand we have a responsibility to be a positive force for change.
DELIVER
I challenge myself to safely deliver every day because what I do matters.
We are a network of people, united by what we accomplish and deliver together.
Delivering a stronger Canada for Canadians is at the heart of what we do

Position Occupancy
Applicants who are currently members of the employee group - the provisions of the collective agreement apply which respect to position occupancy requirements.

Applicants who are currently members of another employee group - should contact their human resources representative to learn more about their position occupancy requirements.

Interview Notification
Should you be contacted for an interview, you are required to notify your Team Leader. If you do not meet the position occupancy guidelines above, you will need to provide confirmation from your General Manager and Director, Human Resources responsible for your function/region that you can be considered for this opportunity.

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More about this job

Responsibilities

Supervises mail delivery and processing operations to ensure service deadlines and safety standards are met. Manages team performance, resolves staff issues, and oversees daily operational workflows.

Requirements

Requires a high school diploma or equivalent and at least one year of team management experience or two years in a unionized environment. Candidates must possess a working knowledge of Microsoft Office and the ability to lead staff in a safety-sensitive environment.

Skills

Operations management
Team leadership
Performance management
Health and safety compliance
Staff scheduling
Conflict resolution
Data analysis
Administrative record keeping
Coaching
Labour relations
Productivity monitoring
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Operations
Mail delivery
Mail processing
Supervision
Safety
Health and safety
Human resources
Performance management
Attendance management
Labour relations
SAP
Productivity
Scheduling
Microsoft Office
Unionized environment
Logistics
Staffing
Disability management
Operational efficiency

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