Analyst, Operations Data Integrity (Volume)

Job Requisition Id: 203443

Business Function: Operations Support

Primary City: Hamilton

Other Location(s):

Province: Ontario

Employment Type: Full-Time

Employment Status: Permanent

Language Requirement: English Essential

Employee Class and Level: UPCEA05

Number of Vacancies: 1

Job Closing Date (YYYY-MM-DD): 2026/10/02

Job Description

The Analyst, Operations Data Integrity is accountable for analysis and interpretation of corporate volume data reported by and provided to the mail processing, collection and delivery, and retail operations groups, and to ensure the accuracy, integrity and timeliness of this data. This job requires a good knowledge of product specifications and rates, mail operations, mail flows, system tools, processes, ability to apply up to date techniques and practices in data collection, analysis, reporting and statistical analysis.

The incumbent is also accountable for the provision of first-line support for data collection and reporting systems within the mail operations groups, including the identification of systems problems, the initiation of appropriate corrective actions, and the provision of technical expertise and coaching to first line operations management.

Job Responsibilities

Below are the main job requirements and responsibilities for the Analyst, Operations Data Integrity (Volume).

• Collects, compiles and processes information related to volumes in mail operations activities and for the distribution of performance indicators to clients through appropriate reports. Ensures that accurate records and documentation are maintained, and that all documents are cross-referenced to ensure data accuracy and integrity.
  
  

Provides analysis and interpretation of data, including anomalies, trends and forecasting, and estimates financial and performance impacts of operational decisions. Ensures that data is reported in a clear and understandable fashion appropriate to it’s intended users, and works closely with end users to ensure reports are understood and any questions or concerns are responded to.

• Reviews and maintains systems, procedures and documentation current to reflect any changes in mail flows or processes. Performs audits to verify compliance to processes and standards and takes appropriate corrective action when issues are discovered.
• Coordinates activities related to data collection, recording and reporting for the mail processing, collection and delivery, and retail operations groups. Ensures that all data is verified, and applies knowledge of mail operations to ensure that data and reporting errors are immediately identified and appropriate corrective action is taken. Verifies performance measurements and operations statistics against standards to identify operational problems and recommend solutions.
  
  

Job Responsibilities (continued)

• Provides feedback, training and support for the Operations community as well as colleagues in the work unit in data systems utilization and proper procedures. Identifies system and user deficiencies and liaises as necessary with others to facilitate resolution of the deficiencies, including developing job aids to address the issues. Works closely with management team and employees to increase their comfort and efficiency at providing and interpreting corporate data.
• Communicates with internal groups to explain and discuss changes in the methods of collecting, sampling or auditing data and provides expert advice to the management team on options and alternatives to current practice. Acts as a focal point for communication of HO policies and procedures related to performance indicators, systems and reporting.
• Maintains a thorough knowledge of corporate software and systems in order to efficiently generate and maintain various reports, spreadsheets, databases, charts, communications and presentation materials.
• May be required to contact internal or external suppliers all general equipment in the work area, and for ensuring that such equipment is repaired or replaced in a timely manner, or, where circumstances dictate, that the situation is reported and escalated as appropriate.
  
  

Qualifications

Education

• Completion of secondary school according to provincial standards or equivalent (GED) is required, AND
• Completion of post-secondary (College/University) course(s) in a related field is required.
  
  

Experience

• 2-4 years of related work experience is required.
  
  

Other Candidate Requirements

• Good knowledge of product specifications and rates, mail operations and mail.
• Good knowledge and ability to apply up to date techniques and practices in data collection, analysis, reporting and statistical analysis.
• Background in production management reporting/cost accounting/statistical analysis.
• Superior database management.
• Good understanding of MS Excel, MS Access, SAP R3 and SAP BW.
• Strong analytical skills.
• Familiarity with Lean Manufacturing.
  
  

Other Information

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Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.