Supervisor, Local Area

Peterborough, ON, Canada

Salary: $73,103 · Full-time

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Job details

Pay: Salary: $73,103
Job type: Full-time
Apply by: Nov 20, 2026
Experience: Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
Positions available: 1
Posting language: English
Posted: Oct 21, 2026

Original job description

Job Requisition Id: 204862

Business Function: Delivery Operations

Primary City: Peterborough

Other Location(s):[Not translated in selected language]

Province: Ontario

Employment Type: Full-Time

Employment Status: Term

Language Requirement: Bilingual Imperative (CBCC)

Employee Class and Level: OP 01

Working Hours: Various shift

Number of Vacancies: 1

Salary: $73,103

Job Closing Date (YYYY-MM-DD): 2026/10/28

Job Description

Reporting to the Local Area Superintendent (LAS), supervises the activities of a team of delivery employees assigned to a facility to ensure that proper procedures are followed in the handling and delivery of mail relay bundles and the administration of funds collected. Ensures corporate procedures, safety practices and security regulations are followed, and service commitments met. Maintains good public relations with customers. Assists the LAS with the daily operations of the facility.

Job Responsibilities

Plans, directs and inspects the daily operation of a work unit to ensure efficient sortation, routing and delivery of mail in accordance with corporate regulations, procedures and instructions.
Schedules and allocates staff to ensure sortation of mail and routes covered; determines the need for extra relief staff and authorizes overtime when required.
Measures distances for delivery to new or existing points of call, according to the Route Measurement System and processes. Determines whether new points of call meet delivery service requirements and proposes solutions or changes to delivery routes if required. Consults and works with Route Measurement Officers on changes to routes in the delivery centre.
Audits/updates RSMC routes via corporate system as well as on the job street observations as required but a minimum of two times per year.
Regularly checks on the performance and appearance of delivery employees while on their routes to ensure adherence to established routes of travel, official dress regulations and proper methods of delivery. Trains new employees in their various duties and instructs them in new methods and procedures.
Supervises, coaches and provides guidance and leadership to employees. Oversees staffing, the development of objectives, and performance management, including attendance management. Resolves staff issues, including disciplinary action when required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement; discusses various problems and changes in areas such as, safety, overtime, and route evaluations with shop stewards and attempts to resolve complaints before the grievance stage is reached. Creates learning and knowledge transfer opportunities for assigned staff.

Job Responsibilities (continued)

Promotes and implements work place safety and health programs for assigned team. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts accident investigations and reports incidences. Addresses and resolves health and safety issues in a timely and efficient manner. Conducts safety inspections and takes corrective action to rectify unsafe operating conditions.
Manages the e Voucher process, enters volume and addressing data into corporate systems, prepares reports in order to monitor performance, identify improvements, control operational costs and meet targets.
Liaises with other supervisors and enablers to ensure effective coordination of operations or to solve operational problems.
Reports repairs related to the building, operational equipment and assets to the Manager, monitors and follows-up with appropriate third party and takes corrective action as required.
Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and customer complaints.
Investigates delivery impediments when the customer fails to maintain the required safety conditions (e.g. broken mail box, loose dog, construction). Communicates issue with the customer to resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of delivery.
Performs other related duties.

Qualifications

Education

High School diploma or provincial equivalent (GED) (Equivalent experience, may be accepted in lieu of a High School diploma).

Experience

Minimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment
Working knowledge of Microsoft Office (i.e., understand the major features of each software application)

Other Candidate Requirements

Possess a valid permanent driver’s license (no graduated or temporary license)
Have a satisfactory safe driving record per CPC’s Driver Safety Program , which includes:
Have not received more than 2 moving violations in last 3 year
Have not had more than three demerit points assigned in one single violation
Have not had license suspension or prohibition of any kind in last 3 years

Other Information

Canada Post’s values and behaviours

Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.

Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.

We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.

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More about this job

Responsibilities

Supervise delivery employees and daily facility operations, ensuring mail is sorted and delivered efficiently and in accordance with corporate procedures, safety requirements, and service commitments. Manage staffing, routes, employee performance, safety, operational reporting, and customer service issues while coordinating with labour representatives and other operational teams.

Requirements

Requires a high school diploma or provincial equivalent, though equivalent experience may be accepted, and either at least one year of team-management experience or two years of experience in a unionized environment. Candidates must have working knowledge of Microsoft Office, a valid permanent driver’s license, and a satisfactory safe driving record.

Skills

Team Supervision
Staff Scheduling
Mail Sortation and Delivery
Route Planning
Route Measurement
Performance Management
Attendance Management
Employee Training and Coaching
Labour Relations
Workplace Health and Safety
Accident Investigation
Customer Service
Operational Reporting
Microsoft Office
Safe Driving

Visa sponsorship

Not detected in the job text

Keywords

Delivery Operations
Mail Delivery
Mail Sortation
Route Planning
Route Measurement System
RSMC Routes
E Voucher Process
Microsoft Office
Team Supervision
Staff Scheduling
Overtime Authorization
Performance Management
Attendance Management
Labour Relations
Collective Agreement
Workplace Safety and Health
Accident Investigation
Safety Inspections
Operational Costs
Customer Complaints
Service Commitments
Delivery Impediments
Driver Safety Program
Unionized Environment

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