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Added 2 hours ago
N
UI/UX Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
…to end. The team is small on purpose: a Creative Lead, a UI Designer, a Graphic Designer, and a…
Added 2 hours ago
N
Graphic Designer (12 mos. Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Temporary
- Remote
…to end. The team is small on purpose: a Creative Lead, a UI Designer, a Graphic Designer, and a…
Added 3 hours ago
DR
Design Lead
DMC Recruitment Group
Vancouver, BC
- Full-time
This is an excellent opportunity for an experienced commercial designer who wants to take on greater leadership responsibility while remaining hands-on with commercial furniture and…
Added 3 hours ago
KD
Student Intern (January-April)
KPMB Design Inc.
Toronto, ON
- Full-time
High level of proficiency in Adobe InDesign, Illustrator, and Photoshop, OR Affinity Designer, Photo, and Publisher
Added 4 hours ago
SI
Senior Product Designer, Growth
Scribd, Inc.
Vancouver, BC · Toronto, ON
- Full-time
We're hiring a Senior Product Designer to drive growth across Everand and Fable.
Added 5 hours ago
C
Data Solutions Designer
CoreFactor
Toronto, ON
- Full-time
CoreFactor is searching for a Data Solutions Designer on full-time/permanent basis for a client in the GTA.
Added 5 hours ago
C
Concepteur de solutions de sécurité (Security Solutions Designer)
Cisco
Montreal, QC
- Full-time
Added 7 hours ago
P
BAS Graphics Designer – Building Automation / EBO (GDBA003)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BAS / Graphics Designer – Building Automation / EBO
Added 8 hours ago
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Product Designer
Jobright.ai
Canada
- Full-time
…process and helps users reach better job outcomes. The Product Designer shapes digital products from problem definition through implementation by defining user flows, creating and iterating…
Added 9 hours ago
SP
Senior Readiness Designer
Salesforce Partner Canada
Toronto, ON
- Full-time
We are looking for a Senior Readiness Designer to elevate how the Agentforce & Data 360 Customer Success organization tells its story - internally, with executives, and with customers.
Added 9 hours ago
C
Senior Product Designer, Payments
Clio
Calgary, AB · Burnaby, BC · Vancouver, BC · Toronto, ON
- Full-time
We are seeking a Senior Product Designer to join our growing Product Design team. This role is available to candidates across Canada (excluding Quebec) and the US. If you are located near…
Added 9 hours ago
SC
Interior Solutions Specialist
Stevans Commercial Interiors
Brantford, ON
- Full-time
Added 9 hours ago
B
Solutions Designer - CRM – Senior (Salesforce Vlocity exp)
Bevertec
Toronto, ON
- Contract
Job Role: Solutions Designer - CRM – Senior (Salesforce Vlocity exp)
Added 10 hours ago
VT
Mechanical Designer
Valiant TMS
Windsor, ON
- Full-time
Valiant TMS, a global industry leader, is looking for a Mechanical Designer to join our Body in White (BIW) division in Windsor, Ontario, Canada, where we design, build, and integrate…
Added 10 hours ago
LS
ServiceNow Developer
LeverageTek Staffing Solutions
Ottawa, ON
- Contract
Develop business rules, client scripts, UI policies, Flow Designer automations, Script Includes, integrations, and custom applications
Added 10 hours ago
FR
Hardware Design Engineer - Agricultural Robots
Finite Robotics
Kitchener, ON
- Full-time
Are you a hardware designer that wants to work on making food more affordable and abundant? Then this may be the right role for you.
Added 10 hours ago
CM
Graphic & Web Designer
Contempo Media
Toronto, ON
- Contract
HIRING: Graphic & Web Designer - Contempo Media (CONTRACT 1 YEAR)
Added 10 hours ago
Cost Estimator, Data center construction
Bell
Regina, SK
Review consultant, contractor, designer, and vendor estimates for completeness, consistency, and reasonableness.
Added 11 hours ago
GD
Project Designer
Glenberg Design Builders
Stanley, MB
- Full-time
We are looking for a designer who can help take a project from an initial idea into a practical, buildable solution.
Added 11 hours ago
A
Mechanical Designer
Actalent
Ottawa, ON
- $40 to $60 CAD / hour
- Full-time
As a Mechanical Designer, you will develop mechanical design solutions for armored vehicles, containerized mission systems, and logistics equipment. You will complete design tasks…
Added 11 hours ago
R
UI/UX Developer / Designer
ReserveX
Calgary, AB
- Full-time
Added 11 hours ago
A
Concepteur Mécanique
Actalent
Longueuil, QC
- $32 to $50 CAD / hour
- Contract
Added 11 hours ago
C
Instructional Designer & Writer
CanadaHelps
Toronto, ON
- Contract
We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform,…
Added 11 hours ago
HÀ
Interior Solutions Specialist
HR à la carte
Brantford, ON
- Full-time
Added 12 hours ago
PV
Digital Designer (Contract)
Pet Valu
Markham, ON
- Full-time
We're looking for a Digital Designer for one 3-month contract position estimated to end in December 2026. Are you a pro at designing purr-fectly paw-some digital experiences? You appreciate…

CanadaHelps

Instructional Designer & Writer

Toronto, ON, Canada

The annual salary range for this role is $65,000 - $75,000. · Contract

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Job details

Pay: The annual salary range for this role is $65,000 - $75,000.
Job type: Contract
Experience: Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Posting language: English
Posted: Oct 8, 2026

Original job description

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.

We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.

About the role:

We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform, including Ensemble*.

The role ensures that internal teams and charity administrators have access to accurate, current, and actionable information through well-managed documentation, training programs, AI knowledge, and self-service resources that support successful platform adoption.

This is a 12 month contract role (Maternity leave). This position is remote but may require to be in-office in Toronto for team collaborations.

The annual salary range for this role is $65,000 - $75,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

*CanadaHelps Ensemble (CHE) is a management system made by CanadaHelps, to help charities more efficiently manage donations, donor profiles, tax receipting, reports, and more.

Responsibilities:

CHE Knowledge Ownership (Customer-Facing)

Own and maintain all customer-facing CHE documentation, ensuring content reflects current product capabilities, limitations, and workflows.
Support charity administrators via email and occasional phone calls, guiding them on CHE use, efficiency, and line with current (and future) platform capabilities.
Regularly audit and update knowledge base articles as CHE features evolve.
Ensure clarity, accuracy, and usability of CHE help content for charities and internal teams.
Act as the escalation point for CHE knowledge gaps or inconsistencies identified by Support or Product.

Knowledge Management & Governance

Partner with the Content Enablement Partner (Internal & External) to ensure the ongoing maintenance, review, and continuous improvement of Knowledge Base content.
Develop, organize, and standardize Knowledge Base articles, job aids, process documentation, and reference materials to improve consistency, usability, and ease of access.
Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system, or product changes.
Monitor Knowledge Base usage, search trends, feedback, and performance metrics to identify opportunities for continuous improvement.
Establish and maintain Knowledge Base governance practices, including content ownership, review cadences, version control, quality standards, and publishing processes across departments.
Ensure documentation remains accurate, current, and aligned with operational processes, policies, and organizational standards.

Training & Enablement

Design and deliver CHE training for customer-facing teams (Support, Account Development, Customer Success).
Create scalable training materials (guides, walkthroughs, demos, release notes).
Partner with Product to translate feature changes into clear training and documentation updates.
Support onboarding and refresh training to ensure consistent CHE usage across teams.

Genie Chatbot Training & Content Readiness

Train and maintain Genie chatbot knowledge related to CHE, including:
- Supported actions
- Known limitations
- Correct escalation paths
Validate chatbot responses against live CHE behavior to prevent misinformation.
Partner with technical teams to flag gaps where chatbot guidance does not align with CHE functionality.
Ensure AI responses reflect current, approved CHE workflows.

Adoption & Feedback Loops

Monitor CHE adoption signals surfaced through Support interactions and training sessions.
Collect and synthesize feedback from charities and internal teams on CHE usability and comprehension.
Surface recurring friction points to Product and CX leaders with clear recommendations.
Support targeted enablement efforts where CHE usage or understanding is low.

Cross-Functional Collaboration

Work closely with Product, Support, CX, Data, and the Content Enablement Partner to ensure CHE knowledge remains accurate and actionable.
Act as a bridge between technical changes and customer-understandable guidance.
Ensure documentation, training, and chatbot updates are coordinated and delivered in a timely manner.

Other Responsibilities

Perform other duties and projects as assigned in support of operational priorities and continuous improvement initiatives.

What you bring:

Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Strong ability to translate technical product knowledge into accessible learning for cross-functional teams
Exceptional communication skills, both verbal and written, with a clear instructional style
Proven experience working with tools such as Google Workspace, Microsoft Office, and learning management systems; familiarity with Jira and CRM platforms is an asset
Strong organizational and multitasking abilities with a keen attention to detail
Demonstrated ability to work independently while managing cross-team collaboration

Things that would be strong assets in this role

Experience working with charity or nonprofit partners
Familiarity with API-based product environments
Innovative approach to training design and team enablement
Bilingualism (English and French) considered a strong asset

We believe in everyone

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions. AI tools may be used solely to assist with note-taking during interviews, allowing our team to focus on the conversation. These tools do not make or influence hiring decisions.

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More about this job

Responsibilities

The role involves managing customer-facing documentation, knowledge base articles, and training programs for the CanadaHelps platform. It also includes training internal teams and maintaining chatbot content to ensure accurate and actionable information for charity administrators.

Requirements

Candidates must have 2-3 years of experience in training, instructional design, or operations within a tech or nonprofit environment. Strong communication skills and the ability to translate technical product knowledge into accessible learning materials are essential.

Skills

Instructional design
Technical writing
Knowledge management
Content enablement
Training delivery
SaaS
Google Workspace
Microsoft Office
Jira
CRM platforms
API familiarity
Documentation governance
Chatbot training
Cross-functional collaboration
Customer support
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Instructional Designer
Technical Writer
CanadaHelps
Ensemble
SaaS
Knowledge Base
Documentation
Training
Enablement
Genie Chatbot
Customer Success
Product Documentation
Governance
Nonprofit
Google Workspace
Microsoft Office
Jira
CRM
API
Content Strategy
Business Operations
User Adoption
Feedback Loops
Cross-functional
Instructional Design

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