Find work in Canada.

344,116 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 4 mins ago
A
Field Team Manager, East - AbbVie Care
AbbVie
Montreal, QC
- Full-time
Work with the Dm’s in the region to leverage key performance indicators and the use of the CRM database and available reports.
Added 17 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Analyzing CRM data, service requests, customer feedback, response times, repeat contacts and emerging trends;
Added 17 mins ago
RT
Field Service Delivery Technician
Real Time Networks
Milton, ON
- Full-time
Added 17 mins ago
W
Inbound Sales Representative (Building Materials)
WoodPlank
Concord, ON
- Full-time
Maintain accurate CRM records, follow-up tasks, and a strong pipeline.
Added 17 mins ago
GG
Vice President of Sales
Godspeed Group
Brantford, ON
- $140,000 to $150,000 CAD / year
- Full-time
Implement automation, AI and CRM/SDC tools to improve sales productivity, forecasting and customer engagement.
Added 17 mins ago
S
Growth & Community Development Specialist
Solutello
Montreal, QC
- Full-time
Experience with LinkedIn, Instagram, Facebook, Canva, Shopify, CRM platforms, video editing or AI-assisted content tools is an asset.
Added 17 mins ago
SC
Executive Underwriter (CL)
SPG Canada
Vancouver, BC
- Full-time
Hold a Chartered Insurance Professional (CIP), Canadian Risk Management (CRM), or CAIB designation, or are actively pursuing
Added 19 mins ago
WC
Territory Manager
Waste Connections
Kelowna, BC
- Full-time
Knowledge of ARES, Salesforce, or comparable CRM tool is a plus
Added 19 mins ago
Sales Associate
Laura Canada
Mississauga, ON
Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
Added 19 mins ago
Group Sales Coordinator
RSMI-JTAC
Jasper, AB
Experience with reservation systems, CRM platforms, or POS systems (asset)
Added 19 mins ago
CM
Fund Development Manager
Canadian Mental Health Association
Toronto, ON
- Full-time
Maintain accurate donor records in the CRM, ensuring timely updates for performance tracking and weekly reporting.
Added 33 mins ago
PT
Marketer
Platinum Trailers
St. Marys, ON
- $22 to $28 CAD / hour
- Full-time
…social media content, maintain marketing materials, help with CRM, and support the sales team to help drive revenue…
Added 35 mins ago
CA
Product Sales Advisor - Crown Auto Group
Crown Auto Group
Winnipeg, MB
- Full-time
Utilize CRM and dealership technology systems to document and manage customer interactions
Added 35 mins ago
B
Manager, Road Assist Fleet & Contract Partners
BCAA
Kelowna, BC · Fleet Admin
- Full-time
Experience with Salesforce Field Service, CRM platforms, Moneris terminals, or similar operational systems.
Added 48 mins ago
H
Senior Account Manager
Hays
Calgary, AB
- Full-time
Maintain accurate pipeline and account activity within CRM systems.
Added 48 mins ago
IW
Business Systems Analyst & Developer - Data, AI & Agentic Automation
Innotech Windows + Doors
Langley (District), BC · Langley, BC
- Full-time
Job Title: Business Systems Analyst & Developer - Data, AI & Agentic Automation
Added 48 mins ago
SE
CRM and Email Operations Specialist
Sports Experts
Laval, QC
- Full-time
The CRM and Email Operations Specialist will be primarily responsible for the technical and operational execution of CRM communications for the Sports Experts, Atmosphere and Trio Hockey…
Added 48 mins ago
E
Coordonnateur(trice), marketing // Marketing Coordinator
Expresco
Montreal, QC
- Full-time
Collaborer avec l’administrateur(trice) du système CRM afin d’assurer l’harmonisation des occasions d’affaires, des activités à venir, des suivis et du matériel commercial requis.
Added 48 mins ago
PM
Global Brand Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $130,000 to $140,000 CAD / year
- Full-time
Prollenium Medical Technologies Inc. is a fast-growing Canadian developer, manufacturer, and international distributor of premium hyaluronic acid (HA) dermal fillers and cosmetic products.…
Added 48 mins ago
WX
Senior Sales Representative
Westkey Xibita
Vancouver, BC · Greater Vancouver, BC
- $37,128 to $175,000 CAD / year
- Full-time
Track leads, pipeline activity, and forecasts within your CRM system.
Added 48 mins ago
CC
National Account Manager
Cogent Communications
Toronto, ON
- Full-time
Working knowledge of computer applications such as Microsoft Office and a CRM are a plus
Added 48 mins ago
BC
Director of Sales
Burckhardt Compression
AB · Edmonton, AB
- Full-time
Create commercial discipline. Maintain strong forecasting, CRM practices, opportunity management, and accountability across the sales organization.
Added 50 mins ago
HI
Team Leader, Insurance Operations
HUB International
Windsor, ON
- Full-time
Added 50 mins ago
SE
Sales Development Representative - Canada
SWTCH Energy Inc.
Remote, Canada
- Full-time
- Remote
Maintain customer activity in the CRM platform.
Added 50 mins ago
GA
Workday System Analyst
G Adventures
Toronto, ON · Base Camp - Toronto, Canada
- $75,000 to $90,000 CAD / year
- Full-time
Familiarity with enterprise software systems, such as ERP, CRM, or other business applications.

CanadaHelps

Instructional Designer & Writer

Toronto, ON, Canada

The annual salary range for this role is $65,000 - $75,000. · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual salary range for this role is $65,000 - $75,000.
Job type: Contract
Experience: Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Posting language: English
Posted: Oct 8, 2026

Original job description

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.

We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.

About the role:

We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform, including Ensemble*.

The role ensures that internal teams and charity administrators have access to accurate, current, and actionable information through well-managed documentation, training programs, AI knowledge, and self-service resources that support successful platform adoption.

This is a 12 month contract role (Maternity leave). This position is remote but may require to be in-office in Toronto for team collaborations.

The annual salary range for this role is $65,000 - $75,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

*CanadaHelps Ensemble (CHE) is a management system made by CanadaHelps, to help charities more efficiently manage donations, donor profiles, tax receipting, reports, and more.

Responsibilities:

CHE Knowledge Ownership (Customer-Facing)

Own and maintain all customer-facing CHE documentation, ensuring content reflects current product capabilities, limitations, and workflows.
Support charity administrators via email and occasional phone calls, guiding them on CHE use, efficiency, and line with current (and future) platform capabilities.
Regularly audit and update knowledge base articles as CHE features evolve.
Ensure clarity, accuracy, and usability of CHE help content for charities and internal teams.
Act as the escalation point for CHE knowledge gaps or inconsistencies identified by Support or Product.

Knowledge Management & Governance

Partner with the Content Enablement Partner (Internal & External) to ensure the ongoing maintenance, review, and continuous improvement of Knowledge Base content.
Develop, organize, and standardize Knowledge Base articles, job aids, process documentation, and reference materials to improve consistency, usability, and ease of access.
Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system, or product changes.
Monitor Knowledge Base usage, search trends, feedback, and performance metrics to identify opportunities for continuous improvement.
Establish and maintain Knowledge Base governance practices, including content ownership, review cadences, version control, quality standards, and publishing processes across departments.
Ensure documentation remains accurate, current, and aligned with operational processes, policies, and organizational standards.

Training & Enablement

Design and deliver CHE training for customer-facing teams (Support, Account Development, Customer Success).
Create scalable training materials (guides, walkthroughs, demos, release notes).
Partner with Product to translate feature changes into clear training and documentation updates.
Support onboarding and refresh training to ensure consistent CHE usage across teams.

Genie Chatbot Training & Content Readiness

Train and maintain Genie chatbot knowledge related to CHE, including:
- Supported actions
- Known limitations
- Correct escalation paths
Validate chatbot responses against live CHE behavior to prevent misinformation.
Partner with technical teams to flag gaps where chatbot guidance does not align with CHE functionality.
Ensure AI responses reflect current, approved CHE workflows.

Adoption & Feedback Loops

Monitor CHE adoption signals surfaced through Support interactions and training sessions.
Collect and synthesize feedback from charities and internal teams on CHE usability and comprehension.
Surface recurring friction points to Product and CX leaders with clear recommendations.
Support targeted enablement efforts where CHE usage or understanding is low.

Cross-Functional Collaboration

Work closely with Product, Support, CX, Data, and the Content Enablement Partner to ensure CHE knowledge remains accurate and actionable.
Act as a bridge between technical changes and customer-understandable guidance.
Ensure documentation, training, and chatbot updates are coordinated and delivered in a timely manner.

Other Responsibilities

Perform other duties and projects as assigned in support of operational priorities and continuous improvement initiatives.

What you bring:

Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Strong ability to translate technical product knowledge into accessible learning for cross-functional teams
Exceptional communication skills, both verbal and written, with a clear instructional style
Proven experience working with tools such as Google Workspace, Microsoft Office, and learning management systems; familiarity with Jira and CRM platforms is an asset
Strong organizational and multitasking abilities with a keen attention to detail
Demonstrated ability to work independently while managing cross-team collaboration

Things that would be strong assets in this role

Experience working with charity or nonprofit partners
Familiarity with API-based product environments
Innovative approach to training design and team enablement
Bilingualism (English and French) considered a strong asset

We believe in everyone

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions. AI tools may be used solely to assist with note-taking during interviews, allowing our team to focus on the conversation. These tools do not make or influence hiring decisions.

Apply About employer

More about this job

Responsibilities

The role involves managing customer-facing documentation, knowledge base articles, and training programs for the CanadaHelps platform. It also includes training internal teams and maintaining chatbot content to ensure accurate and actionable information for charity administrators.

Requirements

Candidates must have 2-3 years of experience in training, instructional design, or operations within a tech or nonprofit environment. Strong communication skills and the ability to translate technical product knowledge into accessible learning materials are essential.

Skills

Instructional design
Technical writing
Knowledge management
Content enablement
Training delivery
SaaS
Google Workspace
Microsoft Office
Jira
CRM platforms
API familiarity
Documentation governance
Chatbot training
Cross-functional collaboration
Customer support
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Instructional Designer
Technical Writer
CanadaHelps
Ensemble
SaaS
Knowledge Base
Documentation
Training
Enablement
Genie Chatbot
Customer Success
Product Documentation
Governance
Nonprofit
Google Workspace
Microsoft Office
Jira
CRM
API
Content Strategy
Business Operations
User Adoption
Feedback Loops
Cross-functional
Instructional Design

Report this job