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Added 59 mins ago
UD
Illustrator and graphic designer
Urban Design and Ceramics
Orléans, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Consult with clients to determine the nature and content of illustrations in order to meet their communications needs
Added 1 hour ago
VP
Graphic designer
Vir Print & Sign Inc.
Kitchener, ON
- $36.92 to $39 CAD / hour
- Full-time
- On-site
Consult with clients to determine the nature and content of illustrations in order to meet their communications needs
Added 3 hours ago
ME
Instructional Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
North Bay, ON
- $54,000 to $65,000 CAD / year
- Full-time
The Instructional Designer is accountable for designing and developing innovative learning solutions in support of MacLean products. The role will create engaging, modularized learning…
Added 3 hours ago
CM
Graphic designer
Car Match Auto Group Inc.
Coquitlam, BC
- From $37 CAD / hour
- Full-time
- On-site
Consult with clients to determine the nature and content of illustrations in order to meet their communications needs
Added 5 hours ago
WD
Graphic designer
Watson Design Inc.
Squamish, BC
- From $82,038 CAD / year
- Full-time
- On-site
Consult with clients to establish the overall look, graphic elements and content of communications materials
Added 6 hours ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 6 hours ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 6 hours ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 8 hours ago
GC
Graphic designer
Gcore Canada Inc
Edmonton, AB
- From $27.5 CAD / hour
- Full-time
- On-site
Consult with clients to determine the nature and content of illustrations in order to meet their communications needs
Added 15 hours ago
SS
Graphic designer
Signature Signs & Printing
Kamloops, BC
- $38.5 to $42 CAD / hour
- Full-time
- On-site
Consult with clients to determine the nature and content of illustrations in order to meet their communications needs
Added 18 hours ago
SM
RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 20 hours ago
SP
Manager, Marketing
SURREY PLACE
ON
- Full-time
- Contract
…in-house team of two Marketing Coordinators and an Integrated Designer, oversee multi-channel campaigns from brief to results, and use data to decide where to invest time and…
Added 20 hours ago
SP
Manager, Marketing
Surrey Place
Toronto, ON
- Full-time
…in-house team of two Marketing Coordinators and an Integrated Designer, oversee multi-channel campaigns from brief to results, and use data to decide where to invest time and…
Added 20 hours ago
A
UX Designer – SharePoint & Service Design
Affinity
Vancouver, BC
- Contract
On behalf of our public sector client, Affinity is seeking a UX Designer – SharePoint & Service Design with strong SharePoint experience and exposure to service design to support the next…
Added 21 hours ago
CO
Senior Software Developer
City of Winnipeg
Winnipeg, MB
- Full-time
…for modernizing and supporting enterprise collaboration and content management solutions, including the transition from SharePoint Server 2016 to SharePoint Online. In carrying out these…
Added 21 hours ago
AC
Lead Data Designer
Aviva Canada
Markham, ON
- Full-time
At Aviva, data is at the heart of every customer experience, business decision, and innovation journey. As a Lead Data Designer, you'll play a critical role in shaping our enterprise data…
Added 22 hours ago
Lead Data Designer
Aviva
Markham, ON
At Aviva, data is at the heart of every customer experience, business decision, and innovation journey. As a Lead Data Designer, you'll play a critical role in shaping our enterprise data…
Added 1 day ago
ES
Experience Designer II - A-Team
EA SPORTS
Vancouver, BC
- Full-time
We are looking for a talented UI/UX Designer to join the A-Team and help us build web based internal tools for digital content creation in the animation domain. Our ideal candidate is, like…
Added 1 day ago
PC
Traffic Designer / Engineering Technologist
Parsons Corporation
Toronto, ON · Oakville, ON
- Full-time
Parsons is looking for an amazingly talented Traffic Designer / Engineering Technologist to join our team! In this role you will get to support a wide range of assignments including…
Added 1 day ago
AS
Sr. UX Writer / Content Designer
Alquemy Search & Consulting
Vancouver, BC
- $55 to $58 CAD / hour
- Contract
7+ years' experience as a UX writer, content designer with a focus on B2B content
Added 1 day ago
RC
User experience designer
Raenan Consultancy
Toronto, ON
- From $80 CAD / hour
- Full-time
- Contract
- On-site
Consult with clients to establish the overall look, graphic elements and content of communications materials
Added 1 day ago
BR
Graphic Designer
BarBurrito Restaurants Inc.
Toronto, ON · North York, ON
- Full-time
We’re looking for a talented and versatile Graphic Designer to join our Marketing team. This role will focus on creating engaging visual content across digital and print channels,…
Added 1 day ago
IS
User Experience Designer
Iris Software Inc.
Toronto, ON
- Contract
Strong knowledge and application of AODA (Accessibility for Ontarians with Disabilities Act) guidelines and WCAG (Web Content Accessibility Guidelines) to ensure designs are inclusive and…
Added 1 day ago
Experience Designer II - A-Team
Electronic Arts
Vancouver, BC
We are looking for a talented UI/UX Designer to join the A-Team and help us build web based internal tools for digital content creation in the animation domain. Our ideal candidate is, like…
Added 1 day ago
EI
Civil Designer (Water)
Egis in Canada
Hamilton, ON
- $65,000 to $85,000 CAD / year
- Full-time
We are looking for a motivated Civil Designer to join our dynamic team. The ideal candidate will have a strong technical foundation in water management projects and at least 5 years of…

Closed listing

CanadaHelps

Instructional Designer & Writer

Toronto, ON, Canada

The annual salary range for this role is $65,000 - $75,000. · Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The annual salary range for this role is $65,000 - $75,000.
Job type: Contract
Experience: Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.

We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.

About the role:

We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform, including Ensemble*.

The role ensures that internal teams and charity administrators have access to accurate, current, and actionable information through well-managed documentation, training programs, AI knowledge, and self-service resources that support successful platform adoption.

This is a 12 month contract role (Maternity leave). This position is remote but may require to be in-office in Toronto for team collaborations.

The annual salary range for this role is $65,000 - $75,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

*CanadaHelps Ensemble (CHE) is a management system made by CanadaHelps, to help charities more efficiently manage donations, donor profiles, tax receipting, reports, and more.

Responsibilities:

CHE Knowledge Ownership (Customer-Facing)

Own and maintain all customer-facing CHE documentation, ensuring content reflects current product capabilities, limitations, and workflows.
Support charity administrators via email and occasional phone calls, guiding them on CHE use, efficiency, and line with current (and future) platform capabilities.
Regularly audit and update knowledge base articles as CHE features evolve.
Ensure clarity, accuracy, and usability of CHE help content for charities and internal teams.
Act as the escalation point for CHE knowledge gaps or inconsistencies identified by Support or Product.

Knowledge Management & Governance

Partner with the Content Enablement Partner (Internal & External) to ensure the ongoing maintenance, review, and continuous improvement of Knowledge Base content.
Develop, organize, and standardize Knowledge Base articles, job aids, process documentation, and reference materials to improve consistency, usability, and ease of access.
Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system, or product changes.
Monitor Knowledge Base usage, search trends, feedback, and performance metrics to identify opportunities for continuous improvement.
Establish and maintain Knowledge Base governance practices, including content ownership, review cadences, version control, quality standards, and publishing processes across departments.
Ensure documentation remains accurate, current, and aligned with operational processes, policies, and organizational standards.

Training & Enablement

Design and deliver CHE training for customer-facing teams (Support, Account Development, Customer Success).
Create scalable training materials (guides, walkthroughs, demos, release notes).
Partner with Product to translate feature changes into clear training and documentation updates.
Support onboarding and refresh training to ensure consistent CHE usage across teams.

Genie Chatbot Training & Content Readiness

Train and maintain Genie chatbot knowledge related to CHE, including:
- Supported actions
- Known limitations
- Correct escalation paths
Validate chatbot responses against live CHE behavior to prevent misinformation.
Partner with technical teams to flag gaps where chatbot guidance does not align with CHE functionality.
Ensure AI responses reflect current, approved CHE workflows.

Adoption & Feedback Loops

Monitor CHE adoption signals surfaced through Support interactions and training sessions.
Collect and synthesize feedback from charities and internal teams on CHE usability and comprehension.
Surface recurring friction points to Product and CX leaders with clear recommendations.
Support targeted enablement efforts where CHE usage or understanding is low.

Cross-Functional Collaboration

Work closely with Product, Support, CX, Data, and the Content Enablement Partner to ensure CHE knowledge remains accurate and actionable.
Act as a bridge between technical changes and customer-understandable guidance.
Ensure documentation, training, and chatbot updates are coordinated and delivered in a timely manner.

Other Responsibilities

Perform other duties and projects as assigned in support of operational priorities and continuous improvement initiatives.

What you bring:

Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Strong ability to translate technical product knowledge into accessible learning for cross-functional teams
Exceptional communication skills, both verbal and written, with a clear instructional style
Proven experience working with tools such as Google Workspace, Microsoft Office, and learning management systems; familiarity with Jira and CRM platforms is an asset
Strong organizational and multitasking abilities with a keen attention to detail
Demonstrated ability to work independently while managing cross-team collaboration

Things that would be strong assets in this role

Experience working with charity or nonprofit partners
Familiarity with API-based product environments
Innovative approach to training design and team enablement
Bilingualism (English and French) considered a strong asset

We believe in everyone

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions. AI tools may be used solely to assist with note-taking during interviews, allowing our team to focus on the conversation. These tools do not make or influence hiring decisions.

About employer

More about this job

Responsibilities

The role involves managing customer-facing documentation, knowledge base articles, and training programs for the CanadaHelps platform. It also includes training internal teams and maintaining chatbot content to ensure accurate and actionable information for charity administrators.

Requirements

Candidates must have 2-3 years of experience in training, instructional design, or operations within a tech or nonprofit environment. Strong communication skills and the ability to translate technical product knowledge into accessible learning materials are essential.

Skills

Instructional design
Technical writing
Knowledge management
Content enablement
Training delivery
SaaS
Google Workspace
Microsoft Office
Jira
CRM platforms
API familiarity
Documentation governance
Chatbot training
Cross-functional collaboration
Customer support
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Instructional Designer
Technical Writer
CanadaHelps
Ensemble
SaaS
Knowledge Base
Documentation
Training
Enablement
Genie Chatbot
Customer Success
Product Documentation
Governance
Nonprofit
Google Workspace
Microsoft Office
Jira
CRM
API
Content Strategy
Business Operations
User Adoption
Feedback Loops
Cross-functional
Instructional Design

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