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Added 25 mins ago
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RQ11542 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 25 mins ago
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RQ11544 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 25 mins ago
M
RQ11543 - UX Designer - Senior
Maarut
Toronto, ON
- Contract
ensure a great user experience, iterate upon it in accordance with
Added 1 hour ago
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Senior Product Manager
Rentsync
Westmount, QC
- $100,000 to $150,000 CAD / year
…Time spent earlier in your career as a product owner, analyst, designer, or project manager is valued, but this role requires substantive tenure owning products as a…
Added 1 hour ago
IB
Marketing Analyst (Social Media & Content)
Inoki Bathhouse
Toronto, ON
- Full-time
Pay: $45,000 - $60,000 per year, based on experience
Added 2 hours ago
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Creative Copywriter (Part-Time Contract)
NETGEAR
Remote, Canada
- $42 to $60 CAD / hour
- Part-time
- Temporary
- Remote
…The team is small and deliberately so: a Creative Lead, a UI Designer, a Graphic Designer, and this…
Added 3 hours ago
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Senior Salesforce Developer
BuzzClan
Toronto, ON
- Contract
Position Title: RQ11723 - Senior Solutions Designer – CRM (Salesforce)
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Solutions Designer – CRM with extensive hands-on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal…
Added 3 hours ago
IG
User Experience Designer
IMCS Group
ON · Ontario, Canada
- Contract
Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Added 3 hours ago
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Performance Creative Designer
Primer
Canada
- Full-time
We're hiring a Performance Creative Designer to produce paid-media assets across a range of client accounts. You'll turn creative briefs into scroll-stopping static ads, video edits, and…
Added 4 hours ago
RT
Senior User Experience Designer
Russell Tobin
Toronto, ON
- $80 to $85 CAD / hour
- Contract
Relevant experience creating GUI designs based on user interaction and performance
Added 4 hours ago
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Sr. Web Designer - Growth Foundations
Kraken
Canada
- Full-time
Understanding of UI/UX for front-facing consumer websites: Proficient in creating user-centered designs that align with marketing goals, with a keen understanding of user experience (UX)…
Added 4 hours ago
MS
Product Designer UX & Motion
Mobii Systems
Oakville, ON
- Full-time
We're hiring an early-career designer who can design products but also work with motion. If you graduated from a strong animation, motion, or interaction design program (co-op or internship…
Added 5 hours ago
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Senior Solutions Designer – CRM (Salesforce)
ThoughtStorm
Toronto, ON
- Contract
We are seeking a Senior Solutions Designer – CRM with strong hands-on experience in Salesforce solution design, configuration, development, integration, and production support.
Added 6 hours ago
Junior Programmer and Digital Designer
University of Toronto
Mississauga, ON
…ICUBE Studio with a background in software development and experience working with start-up ventures. The ICUBE Studio intends to serve the prototyping and design needs of the ICUBE and…
Added 7 hours ago
S
Product Designer
Syntrace
Vancouver, BC
- Full-time
We are now hiring a Product Designer, based in Vancouver.
Added 8 hours ago
CG
Visual Designer Senior
Capital Group
Toronto, ON
- Full-time
The Visual Designer Senior designs and leads customer-centered, omni-channel experiences that support business goals, strengthen Capital Group’s brand, and drive meaningful customer…
Added 12 hours ago
GD
Junior GUI Design - Human Factors Engineering
General Dynamics Missions System International
Calgary, AB
- Full-time
GDMS-C currently has a number of requirements for an Operator Interface and Graphical User Interface (GUI) Designer within the Land & Joint Solutions Business Area.
Added 12 hours ago
GD
Junior GUI Design - Human Factors Engineering
General Dynamics Missions System International
Ottawa, ON · Calgary, Alberta
- Full-time
GDMS-C currently has a number of requirements for an Operator Interface and Graphical User Interface (GUI) Designer within the Land & Joint Solutions Business Area.
Added 13 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Solutions Designer with extensive experience in Oracle Siebel CRM, Adobe Experience Manager (AEM), business and functional design documentation, application flows,…
Added 18 hours ago
S
Senior Growth Product Designer, Cross Activation
Superhuman
Vancouver, BC
- $192,000 to $265,000 USD / year
- Full-time
As a Senior Product Designer, Growth, you will design and execute activation, onboarding, and early lifecycle experiences across the Superhuman suite. You will partner closely with Product,…
Added 18 hours ago
A
Principal User Experience Designer, Tandem
Autodesk
Toronto, ON
- Full-time
We're looking for a seasoned designer to join our dynamic team building out the new Autodesk Operations Solutions business unit. For this Principal Designer role, you'll need strong SaaS…
Added 18 hours ago
T
UX Strategist
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
…and insight-driven recommendations. You will help identify experience opportunities, understand user behaviour and business objectives, and translate research and insights into clear…
Added 22 hours ago
JD
Service Designer
J5 Design
AB · Calgary, Alberta
- Full-time
At J5 Design, we help organizations tackle complex challenges through human-centred design. We're looking for a Service Designer to join our team, supporting digital service design and…
Added 22 hours ago
PT
Web designer
Paliwal Technologies Inc
Mississauga, ON
- Full-time

Closed listing

CanadaHelps

Instructional Designer & Writer

Toronto, ON, Canada

The annual salary range for this role is $65,000 - $75,000. · Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: The annual salary range for this role is $65,000 - $75,000.
Job type: Contract
Experience: Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Posting language: English
Posted: Oct 8, 2026

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Original job description

Archived listing. The details below describe a past opening.

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.

We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.

About the role:

We are looking for a full-time Instructional Designer & Writer. This role is responsible for customer-facing documentation, knowledge, training, and enablement for the CanadaHelps platform, including Ensemble*.

The role ensures that internal teams and charity administrators have access to accurate, current, and actionable information through well-managed documentation, training programs, AI knowledge, and self-service resources that support successful platform adoption.

This is a 12 month contract role (Maternity leave). This position is remote but may require to be in-office in Toronto for team collaborations.

The annual salary range for this role is $65,000 - $75,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria.

*CanadaHelps Ensemble (CHE) is a management system made by CanadaHelps, to help charities more efficiently manage donations, donor profiles, tax receipting, reports, and more.

Responsibilities:

CHE Knowledge Ownership (Customer-Facing)

Own and maintain all customer-facing CHE documentation, ensuring content reflects current product capabilities, limitations, and workflows.
Support charity administrators via email and occasional phone calls, guiding them on CHE use, efficiency, and line with current (and future) platform capabilities.
Regularly audit and update knowledge base articles as CHE features evolve.
Ensure clarity, accuracy, and usability of CHE help content for charities and internal teams.
Act as the escalation point for CHE knowledge gaps or inconsistencies identified by Support or Product.

Knowledge Management & Governance

Partner with the Content Enablement Partner (Internal & External) to ensure the ongoing maintenance, review, and continuous improvement of Knowledge Base content.
Develop, organize, and standardize Knowledge Base articles, job aids, process documentation, and reference materials to improve consistency, usability, and ease of access.
Partner with subject matter experts and cross-functional stakeholders to identify knowledge gaps, validate content accuracy, and implement updates resulting from business, process, system, or product changes.
Monitor Knowledge Base usage, search trends, feedback, and performance metrics to identify opportunities for continuous improvement.
Establish and maintain Knowledge Base governance practices, including content ownership, review cadences, version control, quality standards, and publishing processes across departments.
Ensure documentation remains accurate, current, and aligned with operational processes, policies, and organizational standards.

Training & Enablement

Design and deliver CHE training for customer-facing teams (Support, Account Development, Customer Success).
Create scalable training materials (guides, walkthroughs, demos, release notes).
Partner with Product to translate feature changes into clear training and documentation updates.
Support onboarding and refresh training to ensure consistent CHE usage across teams.

Genie Chatbot Training & Content Readiness

Train and maintain Genie chatbot knowledge related to CHE, including:
- Supported actions
- Known limitations
- Correct escalation paths
Validate chatbot responses against live CHE behavior to prevent misinformation.
Partner with technical teams to flag gaps where chatbot guidance does not align with CHE functionality.
Ensure AI responses reflect current, approved CHE workflows.

Adoption & Feedback Loops

Monitor CHE adoption signals surfaced through Support interactions and training sessions.
Collect and synthesize feedback from charities and internal teams on CHE usability and comprehension.
Surface recurring friction points to Product and CX leaders with clear recommendations.
Support targeted enablement efforts where CHE usage or understanding is low.

Cross-Functional Collaboration

Work closely with Product, Support, CX, Data, and the Content Enablement Partner to ensure CHE knowledge remains accurate and actionable.
Act as a bridge between technical changes and customer-understandable guidance.
Ensure documentation, training, and chatbot updates are coordinated and delivered in a timely manner.

Other Responsibilities

Perform other duties and projects as assigned in support of operational priorities and continuous improvement initiatives.

What you bring:

Minimum of 2–3 years of experience in a training, instructional design, client services, or operations role within a tech, SaaS, or nonprofit-focused organization
Strong ability to translate technical product knowledge into accessible learning for cross-functional teams
Exceptional communication skills, both verbal and written, with a clear instructional style
Proven experience working with tools such as Google Workspace, Microsoft Office, and learning management systems; familiarity with Jira and CRM platforms is an asset
Strong organizational and multitasking abilities with a keen attention to detail
Demonstrated ability to work independently while managing cross-team collaboration

Things that would be strong assets in this role

Experience working with charity or nonprofit partners
Familiarity with API-based product environments
Innovative approach to training design and team enablement
Bilingualism (English and French) considered a strong asset

We believe in everyone

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions. AI tools may be used solely to assist with note-taking during interviews, allowing our team to focus on the conversation. These tools do not make or influence hiring decisions.

About employer

More about this job

Responsibilities

The role involves managing customer-facing documentation, knowledge base articles, and training programs for the CanadaHelps platform. It also includes training internal teams and maintaining chatbot content to ensure accurate and actionable information for charity administrators.

Requirements

Candidates must have 2-3 years of experience in training, instructional design, or operations within a tech or nonprofit environment. Strong communication skills and the ability to translate technical product knowledge into accessible learning materials are essential.

Skills

Instructional design
Technical writing
Knowledge management
Content enablement
Training delivery
SaaS
Google Workspace
Microsoft Office
Jira
CRM platforms
API familiarity
Documentation governance
Chatbot training
Cross-functional collaboration
Customer support
Data analysis

Visa sponsorship

Not detected in the job text

Keywords

Instructional Designer
Technical Writer
CanadaHelps
Ensemble
SaaS
Knowledge Base
Documentation
Training
Enablement
Genie Chatbot
Customer Success
Product Documentation
Governance
Nonprofit
Google Workspace
Microsoft Office
Jira
CRM
API
Content Strategy
Business Operations
User Adoption
Feedback Loops
Cross-functional
Instructional Design

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