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Added 1 month ago
RT
Senior Software Developer
Reyem Tech
Remote, Canada
- $130,000 to $140,000 CAD / year
- Full-time
- Remote
You would write the software that makes Mazlite's sensors work: the cloud services behind them, the interfaces people use to read them, the computer vision and machine learning applied to…
Added 1 month ago
I
Sr. Staff Developer, Architecture
iQmetrix
Vancouver, BC
- Full-time
iQmetrix is a global provider of Interconnected Commerce software solutions for telecom retail. Interconnected Commerce is an AI-native telecom commerce platform that acts as a system of…
Added 1 month ago
C
Senior Java Full Stack Developer (Core Java, Spring Boot, Oracle) (Hybrid)
Cognizant
Calgary, AB
- Full-time
As a Senior Java Full Stack Developer, you will make an impact by designing, developing, and optimizing enterprise applications that support critical business operations. You will be a…
Added 1 month ago
HG
R&D Coordinator
Harris Global Business Services (GBS)
Quebec, QC
- Full-time
Use recurring defects and production issues to drive systemic improvements in engineering and quality practices.
Added 1 month ago
TH
Senior Client Program Manager
TELUS Health
Toronto, ON
- Full-time
10+ years managing complex, client-facing programs - software implementations, business transformations, or large-scale delivery initiatives
Added 1 month ago
A
Senior Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
We are looking for a Senior Software Developer to help build the backend platform that powers these experiences. In this role, you will design and develop REST APIs, implement a flexible…
Added 1 month ago
S
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
L'équipe Applied AI Forward Deployed Engineering (FDE) de ServiceNow est l'endroit où les idées audacieuses se transforment en actions concrètes. Nous collaborons avec nos clients les plus…
Added 1 month ago
C
Technical Operations Lead
CanadaHelps
Toronto, ON
- Full-time
You will work closely with Product, Engineering, DevOps, QA, Data, Customer Support, Customer Success, and other stakeholders to investigate and resolve complex issues, identify customer…
Added 6 months ago
S
Python Developer
Synechron
Montreal, Quebec
- $80,000 to $95,000 CAD / year
- Full-time
…end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through…
Added 5 months ago
EB
Infrastructure Architect
EQ Bank
Toronto, Ontario
- Full-time
Added 5 months ago
L
Solutions Engineer - Sydney, Australia
LaunchDarkly
Ottawa, Ontario
- Full-time
Gather and relay customer feedback to internal Product and Engineering teams to help inform product direction.
Added 5 months ago
PW
Senior Full Stack Developer (Shopify Expert)
Pearl West
Vancouver, British Columbia
- Full-time
…integrations to scale our brands. We are looking for a Full Stack Developer (Shopify Expert) who can develop advanced Shopify applications, improve store performance, and implement custom…
Added 3 months ago
RC
Software Engineer
Ribbon Communications
Ottawa, Ontario
- Full-time
You will be responsible for designing, implementing, and maintaining secure, distributed and scalable software. You will work closely with other engineers, developers, and security…
Added 3 months ago
Staff Software Developer, Capital
ACV
Toronto, Ontario
We are seeking a talented and enthusiastic Staff Software Developer to join our growing team. In this role, you will design, develop, and maintain software applications that solve…
Added 3 months ago
W
Senior Cloud Network Architect
WSP
Montreal, Quebec
- Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 3 months ago
LT
Data Scientist
Larus Technologies
Ottawa, Ontario
- Full-time
University undergraduate degree in STEM (e.g., Computer/Software/Electrical Engineering, Applied Math, Engineering Physics, Economics, Computer Science, etc.);
Added 3 months ago
LT
Frontend/UI Developer
Larus Technologies
Ottawa, Ontario
- Full-time
University degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience;
Added 1 month ago
R
Software Development Engineer II
Remitly
Burnaby, BC
- Full-time
As a Fullstack Software Engineer, you will focus on driving innovation and expanding our new, next-generation Customer Success platform by architecting new workflows and launching entirely…
Added 1 month ago
P&
Senior PLM Solution Architect (3DEXPERIENCE/DELMIA)
Pratt & Whitney
Longueuil, QC
- Full-time
Tirer parti de la méthodologie DevOps pour réduire les délais de mise en marché des solutions PLM
Added 1 month ago
NV
Cloud Systems Engineer (ID#5522)
New Value Solutions
Richmond, BC
- Contract
…platform services. The successful candidate will work closely with DevOps teams, developers, architects, and infrastructure specialists to support application deployments, troubleshoot…
Added 1 month ago
SH
Quality Assurance Analyst
SE Health
Markham, ON
- Contract
Bachelor's degree in Computer Science, Information Systems, Software Engineering, or another technically relevant discipline, or equivalent experience.
Added 1 month ago
JG
Test Automation Lead
J&M Group
Toronto, ON
- Contract
Experienced Test Automation Lead with 14 years of expertise in Quality Engineering
Added 1 month ago
T
Sr. DevOps Engineer, TD Securities
TD
Toronto, ON
- Full-time
DevOps Engineer covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of…
Added 1 month ago
B
Principal Azure Cloud Platform Engineer
BMO
Toronto, ON · BMOPLACE
- Full-time
As a Principal Azure Platform Engineer, you will play a hands‑on engineering role within BMO’s Azure cloud ecosystem. You will be responsible for designing, building, and operating secure,…
Added 1 month ago
MI
Senior Associate, IT, AzureOps Engineer (Infrastructure)
MUFG Investor Services
Toronto, ON
- $80,250 to $119,800 CAD / year
- Full-time
Design, implement, and maintain CI/CD pipelines using Azure DevOps, YAML, and Git workflows to support continuous delivery.

CanadaHelps

Technical Operations Lead

Toronto, ON, Canada

The annual salary range for this role is $67,000 - $72,000. · Full-time

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Job details

Pay: The annual salary range for this role is $67,000 - $72,000.
Job type: Full-time
Posting language: English
Posted: Sep 11, 2026

Original job description

At CanadaHelps we believe in the power of generosity - not just for those who receive it, but for everyone it touches. Every act of generosity sparks connection, inspires change, and brings people together. This is an opportunity to join something bigger: a movement that fuels progress, strengthens communities, and reminds us of what’s possible when we come together.

We are a dedicated team of entrepreneurial-minded peers who believe in a world where everyone can thrive. We offer a flexible, inclusive environment built on growth, ambition, and shared success.

CanadaHelps provides the most comprehensive and flexible range of giving solutions for donating to any charity in Canada, and we partner with charities of all sizes to ensure they have the tools they need to achieve their goals.

About the role:

We are looking for a full-time Technical Operations Lead. As Technical Operations Lead, you will be accountable for the effective operation, continuous improvement, and evolution of the Technical Operations function supporting CanadaHelps’ B2B, D2C, and CHE platforms and internal tools. This is a player-coach role that combines hands-on technical and operational work with strategic ownership, requiring you to remain close to day-to-day issues while also identifying broader opportunities to improve how our products, processes, and operations function.

You will work closely with Product, Engineering, DevOps, QA, Data, Customer Support, Customer Success, and other stakeholders to investigate and resolve complex issues, identify customer and operational trends, manage risk, and drive improvements. You will serve as a key advocate for customers and frontline teams, ensuring operational insights and customer-impacting issues are effectively represented in product and technology decisions.

With a small team, this role requires a high degree of autonomy, judgment, and ownership. The successful candidate will be comfortable moving between tactical problem-solving and strategic thinking - investigating an issue, identifying the broader operational or customer impact, bringing the right stakeholders together, and driving the issue or opportunity through to resolution or improvement.

The annual salary range for this role is $67,000 - $72,000. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria. This is an existing vacancy.

This position is remote but may require to be in-office in Toronto for team collaborations.

Responsibilities:

Responsibilities will include but are not limited:

Technical Operations & Service Health

Own the day-to-day effectiveness and health of Technical Operations across B2B, D2C, CHE, and relevant internal tools. Act as a senior escalation point for complex technical, product, and operational issues, driving investigation and resolution with the appropriate internal teams and external partners.
Proactively monitor operational trends, recurring issues, escalations, and customer-impacting problems to identify patterns, risks, and opportunities for improvement. Ensure risks and dependencies are identified early and that appropriate mitigation or contingency plans are established.
Coordinate Technical Operations’ participation in significant incidents, ensuring appropriate escalation, cross-functional communication, documentation, and follow-up. Maintain strong working knowledge of CanadaHelps’ products, systems, workflows, and operational dependencies.

Product & Cross-Functional Partnership

Serve as a key operational partner to Product, Engineering, DevOps, QA, Data, and customer-facing teams by bringing forward meaningful customer and operational insights that can inform product decisions, priorities, and improvements.
Identify recurring customer and operational pain points and help translate them into clearly defined problems, requirements, or opportunities for improvement. Advocate for customer and operational needs during product and technology discussions while balancing customer impact, business priorities, technical considerations, and operational sustainability.
Manage weekly & bi-weekly meetings with QA, DevOps, and Product teams to ensure appropriate team members are attendees. Ensure team members are actively participating and bringing necessary tickets onto the radar.
Participate in relevant product discovery, planning, testing, releases, and post-release evaluation. Identify operational impacts, edge cases, risks, dependencies, and support requirements associated with proposed product and technology changes.

Operational Excellence & Continuous Improvement

Analyze operational data, including Salesforce cases, Jira activity,Aha! Ideas, incidents, recurring issues, and other available sources, to identify trends and opportunities to improve customer experience, efficiency, and scalability.
Lead and contribute to initiatives that simplify, standardize, automate, or eliminate inefficient operational processes. Identify opportunities to reduce recurring support demand through product improvements, automation, self-service, documentation, or process changes.
Continuously evaluate existing tools, workflows, and processes to ensure they remain effective and fit for purpose as CanadaHelps’ products, technology, and operating model evolve.

Risk, Governance & Operational Resilience

Identify and escalate operational, customer, financial, privacy, fraud, compliance, and technology risks relevant to Technical Operations. Partner with appropriate stakeholders to assess risks, establish mitigations, and strengthen operational controls.
Support the development and maintenance of escalation paths, decision frameworks, contingency plans, and operational controls for significant issues and incidents. Contribute to post-incident reviews and other follow-up activities to identify systemic improvements and reduce the likelihood of recurrence.

Knowledge Management & Enablement

Own the quality, accuracy, and sustainability of Technical Operations documentation, processes, training materials, and knowledge resources. Ensure operational changes are reflected in documentation and communicated effectively to impacted teams.
Identify knowledge gaps and opportunities to improve internal enablement and customer self-service. Support the adoption and effective use of new support, automation, AI, and operational tools.

Team Leadership & Development

Lead, coach, and develop the Technical Operations team by establishing clear expectations, priorities, and development objectives. Remain hands-on in the work and provide subject-matter expertise, coaching, and support on complex issues.
Identify opportunities to strengthen team capabilities, knowledge coverage, and operational resilience. Support recruitment, onboarding, performance management, and professional development as required.

Strategic Initiatives

Partner with the Senior Director, CX & Operations and cross-functional leaders on strategic operational and technology initiatives. Lead or contribute to initiatives that improve scalability, customer experience, operational efficiency, risk management, technology adoption, and organizational effectiveness.
Assess the operational implications of organizational, product, and technology changes and help establish practical implementation and change-management plans. Bring forward opportunities where Technical Operations can create greater organizational leverage through automation, AI, self-service, process redesign, or other approaches.

Required Skills and Experience:

4–5+ years of experience in technical operations, technical client services, business operations, digital operations, technology, eCommerce, SaaS, or a related environment.
Minimum 2 years of experience in a supervisory or leadership role.
Experience working cross-functionally with Product, Engineering, QA, DevOps, Data, Customer Support, Customer Success, or similar technical and operational teams.
Experience investigating complex issues, identifying contributing factors, and coordinating resolution across multiple stakeholders. Experience identifying process improvement opportunities and translating them into practical operational or technology solutions.
Strong technical aptitude and the ability to understand complex systems, workflows, integrations, and dependencies. Experience with Jira, Salesforce, Google Workspace, and an aptitude for learning new systems and technologies.
Strong analytical and problem-solving skills, with the ability to use operational data to identify trends, patterns, risks, and opportunities.
Strong verbal and written communication skills, with the ability to communicate technical and operational information clearly to both technical and non-technical audiences.
Demonstrated ability to influence stakeholders without direct authority, advocate effectively for customer and operational needs, and build strong cross-functional relationships.
Strong prioritization and judgment, with the ability to distinguish urgent issues from systemic problems and balance immediate operational needs with longer-term improvements.
A continuous improvement mindset, with a demonstrated interest in simplifying processes, increasing scalability, reducing unnecessary work, and exploring opportunities through automation, AI, self-service, and technology.
Experience leading or coordinating projects, initiatives, incidents, or other cross-functional work is an asset. Familiarity with Agile product development and collaboration with Product and Engineering teams is an asset.

We believe in everyone

At CanadaHelps, we commit to pursuing deliberate efforts to ensure that our company is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by creating a vibrant climate of inclusiveness, we can more effectively advance our collective capabilities.

AI in Recruitment :

CanadaHelps does not use AI-enabled tools to screen, assess, rank, or select candidates in our recruitment process. Our hiring teams make all hiring decisions.

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More about this job

Responsibilities

The Technical Operations Lead is responsible for the effective operation, continuous improvement, and evolution of technical operations across multiple platforms. This role involves acting as a senior escalation point, driving cross-functional collaboration, and managing strategic initiatives to improve operational efficiency and service health.

Requirements

Candidates must have 4-5+ years of experience in technical operations or a related environment, including at least 2 years in a leadership role. Strong technical aptitude, proficiency with tools like Jira and Salesforce, and the ability to influence stakeholders without direct authority are required.

Skills

Technical operations
Leadership
Cross-functional collaboration
Incident management
Process improvement
Jira
Salesforce
Google Workspace
Data analysis
Risk management
Strategic planning
Communication
Problem-solving
Automation
SaaS
Agile

Visa sponsorship

Not detected in the job text

Keywords

Technical Operations
B2B
D2C
DevOps
QA
Data
Customer Support
Customer Success
SaaS
eCommerce
Jira
Salesforce
Google Workspace
Automation
AI
Risk Management
Governance
Agile
Product Discovery
Knowledge Management
Operational Excellence
Service Health
Strategic Initiatives
Change Management
Scalability
Documentation
Cross-functional
Stakeholder Management
Analytical Skills
Problem-solving

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