Closed listing
IT Service Desk Analyst
- AB, Canada
- Edmonton, AB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
CanadaOne Auto is an automotive company committed to being a driving force for positive change in the communities it serves. The organization focuses on strong operational performance and building lasting relationships with customers, manufacturers, and team members. CanadaOne Auto values integrity, collaboration, and long-term partnership in every aspect of its business. The company also emphasizes charitable giving and social responsibility, offering team members the opportunity to contribute to meaningful community impact.
Role Description The IT Service Desk Analyst is a full-time, on-site role based in Edmonton, AB. This role is responsible for providing front-line technical support to team members, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to service requests and incidents, documenting solutions, escalating complex problems when needed, and ensuring timely follow-up with users. The analyst will support end-user devices, business applications, and system access, while maintaining service desk standards and contributing to continuous improvement. Collaboration with IT colleagues and other departments is expected to ensure consistent, high-quality support.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and basic network issues.
- Candidates should possess solid Customer Support and Customer Service skills to assist users in a clear, professional, and patient manner.
- Candidates should possess effective Analytical Skills to identify root causes, prioritize issues, and recommend practical solutions.
- Experience with service desk ticketing systems, ITIL-based processes, and documentation of incidents and resolutions is beneficial.
- Knowledge of Windows operating systems, common business applications, and basic networking concepts is preferred.
- Strong communication skills, attention to detail, and the ability to work on-site in a fast-paced environment are required.
- A diploma or certification in Information Technology, Computer Science, or a related field, or equivalent work experience, is an asset.
More about this job
Responsibilities
Provide front-line technical support to team members by diagnosing and resolving hardware, software, network, device, application, and system-access issues. Respond to and document service requests and incidents, escalate complex problems, follow up with users, and collaborate with IT colleagues and other departments to maintain service standards and improve support.
Requirements
Candidates should have technical support and troubleshooting skills, customer service ability, analytical skills, and strong communication and attention to detail. Knowledge of Windows, business applications, basic networking, ticketing systems, and ITIL processes is beneficial; an IT-related diploma or certification or equivalent experience is an asset.
Skills
- Technical Support
- Troubleshooting
- Hardware Support
- Software Support
- Basic Networking
- Customer Support
- Customer Service
- Analytical Skills
- Root Cause Analysis
- Issue Prioritization
- Incident Documentation
- Service Desk Ticketing
- ITIL Processes
- Windows Operating Systems
- Business Applications
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Retail
Keywords
- Information Technology
- Service Desk
- Technical Support
- Troubleshooting
- Hardware
- Software
- Networking
- Customer Support
- Customer Service
- Incident Management
- Service Requests
- Ticketing Systems
- ITIL
- Windows
- Business Applications
- End-User Devices
- System Access
- Root Cause Analysis
- Incident Documentation
- Escalation
- Continuous Improvement
- Information Technology Diploma
- Information Technology Certification