Jobs in Canada

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Added 6 mins ago
Performance Media Analyst
VERB Interactive
Calgary, AB
Full-time
The Performance Media Analyst is responsible for managing the end to end performance media for clients, including planning, implementing, and reporting on campaigns. They work within a…
Added 6 mins ago
Performance Media Analyst
VERB Interactive
Toronto, ON
Full-time
The Performance Media Analyst is responsible for managing the end to end performance media for clients, including planning, implementing, and reporting on campaigns. They work within a…
Added 6 mins ago
Performance Media Analyst
VERB Interactive
Halifax, NS
Full-time
The Performance Media Analyst is responsible for managing the end to end performance media for clients, including planning, implementing, and reporting on campaigns. They work within a…
Added 6 mins ago
Performance Media Analyst
VERB Interactive
Victoria, BC
Full-time
The Performance Media Analyst is responsible for managing the end to end performance media for clients, including planning, implementing, and reporting on campaigns. They work within a…
Added 7 mins ago
Product Data Analyst 1
Celestica International LP
Toronto, ON
We are currently seeking a Product Data Analyst based in Toronto.
Added 7 mins ago
Product Data Analyst 2
Celestica International LP
Toronto, ON
We are currently seeking a Product Data Analyst based in Toronto.
Added 7 mins ago
Student Intern, Procurement Sourcing Analyst
Celestica International LP
Toronto, ON
$23 to $30 CAD / hour
With this position, Procurement Sourcing Analyst, you will enjoy a stimulating and challenging work environment with opportunities to develop skills while working in a highly motivated…
Added 7 mins ago
Financial Analyst
University of Toronto
Toronto, ON
Under the direction of the Manager, Accounting & Processing Support, the Financial Analyst provides direct support to the processing and accounting function within the Financial Services…
Added 7 mins ago
Business Analyst, Economic Development Research
City of Mississauga
Mississauga, ON
The City of Mississauga is seeking a highly motivated analyst to help guide economic development strategy, business growth initiatives, and investment attraction efforts in one of Canada's…
Added 21 mins ago
Financial Analyst - Reporting & Analytics
Spin Master Ltd
Toronto, ON
Full-time
As a Financial Analyst – Reporting Analytics, you will play an important role in driving financial visibility and operational value-add insights for our North America market and the…
Added 21 mins ago
Quality Assurance Analyst
Element Fleet Management
Toronto, ON
Full-time
…enhancements, integrations, and releases. As Quality Assurance Analyst, you will plan and execute manual testing, support release and regression activities, manage defects, and work with…
Added 21 mins ago
Senior Business Analyst (FO, Metals Trading)
Exadel Inc (Website)
Toronto, ON
Gather, analyze, and document business requirements from traders and key stakeholders.
Added 35 mins ago
database analyst (DBA)
Richards Packaging Inc.
Mississauga, ON
Full-time
Added 35 mins ago
Data Governance Analyst
Matrix USA
Toronto, ON
Full-time
Matrix Global Services is seeking a Data Governance Analyst to support data governance initiatives for capital markets clients. This role is responsible for advancing core data management…
Added 35 mins ago
Analyste Junior Paralegal
FDM Group
Montreal, QC
Full-time
FDM is a global business and technology consultancy delivering client and industry driven solutions through our 5 core specialist Practices; Software Engineering, Data & Analytics, IT…
Added 35 mins ago
Business Analyst, Economic Development Research
City of Mississauga
Mississauga, ON
Full-time
The City of Mississauga is seeking a highly motivated analyst to help guide economic development strategy, business growth initiatives, and investment attraction efforts in one of Canada's…
Added 52 mins ago
Senior Financial Analyst (FA III)
BGIS
Markham, ON
Full-time
The Senior Financial Analyst provides complex transactional support for a process within a full accounting cycle and is involved in full accounting cycle for a client contract (s) or…
Added 1 hour ago
Human Resources Information System Analyst
HireTalent
Montreal, QC
Contract
Job Title: HRIS Analyst - Human Resources Information System
Added 1 hour ago
Insights Analyst, Social Media
The Kitchen North America
Toronto, ON
Full-time
As The Kitchen’s Insights Analyst, you’re an expert in social listening who can turn raw conversation data into clear, actionable insights. You run and maintain listening scans across…
Added 1 hour ago
Business Technology Analyst (Hybrid)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Business Technology Analyst to join our team.
Added 1 hour ago
Staff Analyst
Altice USA
Toronto, ON
$143,942 to $236,477 CAD / year
…craft the next chapter of Operational Excellence. As a Staff Analyst reporting to the Director, Customer Experience Analytics, this role is pivotal in refining our approach to improve…
Added 1 hour ago
Business Analyst
AESO
Calgary, AB · KPMG Tower
Reporting to the Team Lead, Business Analysts, we are seeking a motivated Business Analyst with relevant experience or interest in the electrical utility sector to become an integrated…
Added 1 hour ago
Commercial Manager
Canadian Bearings
Mississauga, ON
Full-time
Develop and maintain segmented pricing guidance by product category, velocity class, customer tier and competitive exposure, in partnership with Finance and the Pricing Analyst.
Added 1 hour ago
Financial Analyst
Alloy River
Toronto, ON
$70,000 to $85,000 CAD / year
Full-time
Help create a category-defining product with a real impact on business owners.
Added 1 hour ago
Quality, Analyst
Element Fleet Management
Toronto, ON
Full-time
…re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need…

CanadaOne Auto

IT Service Desk Analyst

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

CanadaOne Auto is an automotive company committed to being a driving force for positive change in the communities it serves. The organization focuses on strong operational performance and building lasting relationships with customers, manufacturers, and team members. CanadaOne Auto values integrity, collaboration, and long-term partnership in every aspect of its business. The company also emphasizes charitable giving and social responsibility, offering team members the opportunity to contribute to meaningful community impact.

Role Description The IT Service Desk Analyst is a full-time, on-site role based in Edmonton, AB. This role is responsible for providing front-line technical support to team members, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to service requests and incidents, documenting solutions, escalating complex problems when needed, and ensuring timely follow-up with users. The analyst will support end-user devices, business applications, and system access, while maintaining service desk standards and contributing to continuous improvement. Collaboration with IT colleagues and other departments is expected to ensure consistent, high-quality support.

Qualifications

Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and basic network issues.
Candidates should possess solid Customer Support and Customer Service skills to assist users in a clear, professional, and patient manner.
Candidates should possess effective Analytical Skills to identify root causes, prioritize issues, and recommend practical solutions.
Experience with service desk ticketing systems, ITIL-based processes, and documentation of incidents and resolutions is beneficial.
Knowledge of Windows operating systems, common business applications, and basic networking concepts is preferred.
Strong communication skills, attention to detail, and the ability to work on-site in a fast-paced environment are required.
A diploma or certification in Information Technology, Computer Science, or a related field, or equivalent work experience, is an asset.

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More about this job

Responsibilities

Provide front-line technical support to team members by diagnosing and resolving hardware, software, network, and system-access issues. Respond to and document service requests and incidents, escalate complex problems, follow up with users, and collaborate with IT colleagues and other departments to maintain consistent service and improve support processes.

Requirements

Candidates should have technical troubleshooting, customer service, and analytical skills, along with clear communication and attention to detail. Knowledge of Windows, business applications, basic networking, service desk ticketing, and ITIL processes is beneficial; an IT-related diploma or certification, or equivalent experience, is an asset.

Skills

Technical Support
Troubleshooting
Hardware Support
Software Support
Basic Networking
Customer Support
Customer Service
Analytical Skills
Root Cause Analysis
Issue Prioritization
Incident Documentation
Service Desk Ticketing Systems
ITIL Processes
Windows Operating Systems
Communication
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Troubleshooting
Hardware
Software
Networking
Customer Support
Customer Service
Root Cause Analysis
Service Desk
Ticketing Systems
ITIL
Incident Management
Incident Documentation
Windows
Business Applications
System Access
End-User Devices
Service Requests
Issue Escalation
Continuous Improvement
Information Technology
Computer Science
Retail Motor Vehicles

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