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Added 10 mins ago
Quality Assurance Analyst
Element Fleet Management
Toronto, ON
Full-time
…enhancements, integrations, and releases. As Quality Assurance Analyst, you will plan and execute manual testing, support release and regression activities, manage defects, and work with…
Added 10 mins ago
Senior Business Analyst (FO, Metals Trading)
Exadel Inc (Website)
Toronto, ON
Collaborate with technology teams to identify and drive system enhancements supporting Metals trading activities.
Added 24 mins ago
Analyste Junior Paralegal
FDM Group
Montreal, QC
Full-time
FDM is seeking a junior Paralegal Analyst located in Montreal, QC to support a project in the Investment Banking sector. Involvement in this project is anticipated to last initially 2 years…
Added 24 mins ago
ERP & Data Analyst (on-site)
A.C. Americas
Mississauga, ON
$65,000 to $75,000 CAD / year
Full-time
The ERP & Data Analyst keeps our Acumatica ERP running smoothly day to day and turns ERP data into clear, reliable reporting for the business. You'll be the first point of contact for ERP…
Added 55 mins ago
Human Resources Information System Analyst
HireTalent
Montreal, QC
Contract
Job Title: HRIS Analyst - Human Resources Information System
Added 55 mins ago
Business Technology Analyst (Hybrid)
First West
Langley (District), BC · Langley, BC
We are currently seeking a Business Technology Analyst to join our team.
Added 55 mins ago
Business Analyst
AESO
Calgary, AB · KPMG Tower
The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and…
Added 1 hour ago
Financial Analyst
Alloy River
Toronto, ON
$70,000 to $85,000 CAD / year
Full-time
…accountants moving data between tools and managing checklists, our system produces outcomes, surfaces exceptions, and compounds leverage over time. This is not incremental improvement. It…
Added 1 hour ago
Quality, Analyst
Element Fleet Management
Toronto, ON
Full-time
As Quality Analyst, you will audit high volumes of fleet specifications and acquisition-related data, identify defects and trends, and provide practical feedback that helps strengthen…
Added 1 hour ago
Project Controls Reporting Analyst
Kenaidan Contracting Ltd.
Toronto, ON
Full-time
…contributing to a safer, cleaner, and higher-capacity subway system for…
Added 1 hour ago
Senior Business Analyst
Hays
Guelph, ON
$83,000 to $93,000 CAD / year
Full-time
The Senior Business Analyst partners with senior leadership to evaluate and support the delivery of strategic business initiatives. The role collaborates closely with subject matter experts…
Added 1 hour ago
Business Systems Analyst
CRWS - Canadian Railway Services
Montreal, QC
Full-time
As Business Process Analyst, you will work closely with the Chief Executive Officer, the Director of Strategic Operations, and department leaders to understand how work is performed today,…
Added 1 hour ago
Java Technology Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Java Developer Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Added 1 hour ago
Sr. Analyst, Treasury
Aecon
Toronto, ON
Aecon is seeking a collaborative and highly motivated Senior Treasury Analyst to join its Corporate Treasury team. Reporting to the Treasury Manager, this role offers broad exposure to debt…
Added 1 hour ago
RQ11684 - Business Analyst - Senior
Maarut
Toronto, ON
Contract
Added 1 hour ago
Technology Risk Management, Senior Analyst
Equinix
Toronto, ON
Full-time
The Senior Analyst, Technology Risk supports the organization’s Technology Risk and Governance programs through hands-on analysis, assessment, and reporting activities. This role works…
Added 2 hours ago
Senior Finance Process & Systems Analyst (Manufacturing Accounting)
Cavendish Farms
Dieppe, NB
Full-time
Partner with manufacturing, accounting, and IT teams to troubleshoot issues, resolve system and process challenges, and ensure effective day-to-day business support.
Added 2 hours ago
Senior Swaps Business Analyst-(Interest Rates Swaps & Products)
BeachHead
Toronto, ON
Contract
Working with one of our top financial clients, this role calls for a Senior Swaps Business Analyst-(Interest Rates Swaps & Products). This position entails supporting trading desk…
Added 2 hours ago
Finance Associate, FIN
International Civil Aviation Organization
Montreal, QC
Full-time
…the accounts. The incumbent reports to the Associate Finance Analyst, who will provide overall direction, work assignments and instructions regarding…
Added 2 hours ago
Image Analyst, In-line Inspections
DarkVision
North Vancouver, BC
Full-time
We are seeking a Image (Data) Analyst for our Pipeline Inline Inspection (ILI) Data Analysis team.
Added 2 hours ago
Image Analyst, In-line Inspections
DarkVision
Vancouver, BC
Full-time
We are seeking a Image (Data) Analyst for our Pipeline Inline Inspection (ILI) Data Analysis team.
Added 2 hours ago
Financial Analyst (Consolidation)
Husky Technologies
Bolton, ON
Full-time
…External Reporting and Consolidations. The Experienced Financial Analyst will play a critical role in all aspects of the consolidation and external report process. This role is pivotal to…
Added 2 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 2 hours ago
Senior Business Analyst
Siri InfoSolutions, Inc.
ON · Ontario, Canada
Contract
Focus: Business Analysis | System Analysis & Design | Data Discovery & Profiling
Added 2 hours ago
Business Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
The Business Analyst Co-Op will work closely with the Senior Business Advisor to drive performance reporting, metric tracking, and process improvements aligned with our Management Operating…

CanadaOne Auto

IT Service Desk Analyst

AB, Canada
Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

CanadaOne Auto is an automotive company committed to being a driving force for positive change in the communities it serves. The organization focuses on strong operational performance and building lasting relationships with customers, manufacturers, and team members. CanadaOne Auto values integrity, collaboration, and long-term partnership in every aspect of its business. The company also emphasizes charitable giving and social responsibility, offering team members the opportunity to contribute to meaningful community impact.

Role Description The IT Service Desk Analyst is a full-time, on-site role based in Edmonton, AB. This role is responsible for providing front-line technical support to team members, including diagnosing and resolving hardware, software, and network issues. Day-to-day tasks include responding to service requests and incidents, documenting solutions, escalating complex problems when needed, and ensuring timely follow-up with users. The analyst will support end-user devices, business applications, and system access, while maintaining service desk standards and contributing to continuous improvement. Collaboration with IT colleagues and other departments is expected to ensure consistent, high-quality support.

Qualifications

Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and basic network issues.
Candidates should possess solid Customer Support and Customer Service skills to assist users in a clear, professional, and patient manner.
Candidates should possess effective Analytical Skills to identify root causes, prioritize issues, and recommend practical solutions.
Experience with service desk ticketing systems, ITIL-based processes, and documentation of incidents and resolutions is beneficial.
Knowledge of Windows operating systems, common business applications, and basic networking concepts is preferred.
Strong communication skills, attention to detail, and the ability to work on-site in a fast-paced environment are required.
A diploma or certification in Information Technology, Computer Science, or a related field, or equivalent work experience, is an asset.

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More about this job

Responsibilities

Provide front-line technical support to team members by diagnosing and resolving hardware, software, network, and system-access issues. Respond to and document service requests and incidents, escalate complex problems, follow up with users, and collaborate with IT colleagues and other departments to maintain consistent service and improve support processes.

Requirements

Candidates should have technical troubleshooting, customer service, and analytical skills, along with clear communication and attention to detail. Knowledge of Windows, business applications, basic networking, service desk ticketing, and ITIL processes is beneficial; an IT-related diploma or certification, or equivalent experience, is an asset.

Skills

Technical Support
Troubleshooting
Hardware Support
Software Support
Basic Networking
Customer Support
Customer Service
Analytical Skills
Root Cause Analysis
Issue Prioritization
Incident Documentation
Service Desk Ticketing Systems
ITIL Processes
Windows Operating Systems
Communication
Attention to Detail

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Troubleshooting
Hardware
Software
Networking
Customer Support
Customer Service
Root Cause Analysis
Service Desk
Ticketing Systems
ITIL
Incident Management
Incident Documentation
Windows
Business Applications
System Access
End-User Devices
Service Requests
Issue Escalation
Continuous Improvement
Information Technology
Computer Science
Retail Motor Vehicles

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