front desk agent
- Charlottetown, PE, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Overview
Languages
English
Education
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Tasks
Computer and technology knowledge
Work conditions and physical capabilities
Languages
English
Education
- No degree, certificate or diploma
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Provide customer service
Computer and technology knowledge
- Central reservation system (CRS)
- Spreadsheet
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
More about this job
Responsibilities
Register guests, assign rooms, manage reservations and group arrivals and departures, and provide information about hotel services and local attractions. Process checkouts and payments, balance cash and related records, follow safety procedures, and handle clerical, telephone, and customer service duties.
Requirements
The posting requires English and lists experience of 1 to less than 7 months; no degree, certificate, or diploma is required. Candidates should be attentive, dependable, organized, flexible, client-focused, and effective communicators, with knowledge of central reservation systems and spreadsheets.
Skills
- Guest Registration
- Room Assignment
- Group Arrivals And Departures
- Room Reservations
- Hotel Information
- Local Area Information
- Guest Checkout
- Payment Processing
- Cash Balancing
- Emergency Procedures
- Clerical Duties
- Telephone Handling
- Customer Service
- Central Reservation System
- Spreadsheet Software
- Oral Communication
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
Keywords
- Hotel
- Motel
- Resort
- Front Desk
- Guest Registration
- Room Assignment
- Group Arrivals
- Group Departures
- Room Reservations
- Hotel Facilities
- Local Points Of Interest
- Guest Checkout
- Charge Calculation
- Payment Processing
- Cash Balancing
- Balance Sheets
- Cash Reports
- Emergency Procedures
- Safety Procedures
- Clerical Duties
- Telephone Calls
- Customer Service
- Spreadsheets
- Attention To Detail
- Client Focus
- Oral Communication
- Dependability
- Organization
- Flexibility