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Added 4 mins ago
DC
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Closed listing

Canadian Addiction Treatment Centers

Float Patient Care Coordinator

Brockville, ON, Canada

Up to $19.57 CAD / hour · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Up to $19.57 CAD / hour
Job type: Full-time
Working hours: 30 Hours Per Week
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Reference ID: 001-OATC-2206

Line of Business: Outpatient Clinics, Change Health Care

Location: Brockville, ON (244 King Street West, Brockville, ON K6V 3R9, Canada)

Position Type: Full-Time, Contract

Vacancy Status: This Posting is in Replacement for an Existing Vacancy

Hours: 30 Hours Per Week

Compensation: $19.57 Per Hour

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
Employee Recognition: Service Recognition Program.

About the Position:

The Float Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

YOUR DUTIES AND RESPONSIBILITIES:

Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
Follows-up with patients to confirm appointments
Communicates with patients regarding appointments and external referrals if applicable.
Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
Assists with office administration including ordering supplies and other duties that may be assigned.
Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

WHAT YOU’LL NEED TO HAVE:

Completion of a Medical Office Administrator program and or similar certificate is an asset.
Strong commitment to working with individuals living with addiction and mental health.
Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
Provision of a recent and acceptable Criminal Reference Check.
Current First Aid and CPR Certification is an asset.
Previous experience billing through EMR would be considered a definite asset
High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
Strong work ethic, applies judgment and discretion in his/her work
Detail oriented, accountable with good organizational and time management skills
Demonstrated ability to learn quickly and excellent problem-solving skills
Ability to work well with others in a fast-paced environment.

ABOUT THE COMPANY

Founded in 1995, Canadian Addiction Treatment Centres (CATC) operates three inpatient addiction treatment centres, a national network of more than 70 outpatient substance use disorder treatment clinics and specialty pharmacies in Canada.

CATC delivers services in a supportive, compassionate, and judgment-free environment. We are committed to improving the lives of individuals affected by addiction through a multidisciplinary, evidence-based approach that prioritizes quality care and an exceptional patient experience.

Our outpatient clinics provide walk-in support in person or virtually to enable community-based access to accredited treatment programs. Our CARE teams provide rapid access to a team of medical professionals, pharmacy services and wrap-around supports to engage patients through stabilization and treatment plans that enable patient success in achieving care goals.

Our inpatient treatment centres provide structured, 24/7 medically supported care in a safe and therapeutic environment for individuals who require intensive stabilization and recovery support. Care is focused on building a strong foundation for long-term recovery through accredited, evidence-based programming. Our secure virtual counselling services make care more accessible through flexible, remote connections with qualified professionals.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

About employer

More about this job

Responsibilities

The Float Patient Care Coordinator provides general clinic support, including greeting patients, managing appointments, and handling inquiries. They also collaborate with the interdisciplinary team to coordinate treatment plans and maintain accurate patient data.

Requirements

Candidates should have a Medical Office Administrator certificate or similar, along with a strong commitment to working with individuals in addiction and mental health. Proficiency in Microsoft Office and experience with EMR systems are highly valued.

Skills

Medical office administration
Customer service
Addiction support
Mental health support
Accuro
Data management
Document management
Microsoft office
Interpersonal skills
Communication skills
Problem-solving
Time management
De-escalation
First aid
Cpr
Billing

Benefits

Healthcare spending account
Employee assistant programs
Discounted goodlife fitness memberships
Paid time off for vacation
Wellness days
Retirement savings plan
Service recognition program

Visa sponsorship

Not detected in the job text

Keywords

Medical Office Administrator
Addiction Treatment
Mental Health
Accuro
EMR
Customer Service
Data Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
First Aid
CPR
Criminal Reference Check
Outpatient Clinic
Patient Care
Interdisciplinary Team
Scheduling
Billing
Healthcare

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