Find work in Canada.

443,830 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
S
Staff Diagnostic Neurophysiology Technologist, EEG Clinical - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Part-time
Added 3 mins ago
S
Psychologist, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 3 mins ago
BL
Manager - Dark Horse
Big League Food Company
Toronto, ON
- $22 to $23 CAD / hour
- Full-time
…guest experience, while operating a profitable and growing business with the highest quality…
Added 3 mins ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - TORONTO, ON
Flight Centre Travel Group Canada
ON · Ontario, Canada
- Full-time
…Onboarding and Customer Success teams. You'll work closely with Business Analysts, Developers, and QA team members to diagnose issues across integrated systems, identify root causes, and…
Added 3 mins ago
J
Solution Architect Teamcenter
Jobgether
Canada
- Full-time
Join a team of PLM and IT specialists dedicated to helping manufacturing organizations simplify complex engineering and business processes. As a Solution Architect specializing in…
Added 3 mins ago
FC
FLIGHT CENTRE - APPLICATION SUPPORT ANALYST - VANCOUVER, BC
Flight Centre Travel Group Canada
BC · British Columbia, Canada
- Full-time
…Onboarding and Customer Success teams. You'll work closely with Business Analysts, Developers, and QA team members to diagnose issues across integrated systems, identify root causes, and…
Added 3 mins ago
B
Customer Service Representative
BASF
Regina, SK
- Full-time
…Group. Our solutions are purpose-designed for different crop systems. Connecting seeds and traits, crop protection products, digital tools and sustainability approaches, to help deliver the…
Added 4 mins ago
SS
Controller
Summit Search Group
Rankin Inlet, NU
- Full-time
…significance. The incoming Controller will guide a meaningful systems transition from Sage 50 to Sage Intacct, support year-end close across multiple entities, and help build the internal…
Added 4 mins ago
AH
Director
Alberta Health Services
Grande Prairie, AB
- Full-time
Undergraduate degree in Health Administration, Health Services Management, Nursing, Business Administration, Leadership, or a related field. Regulated healthcare professional designation…
Added 4 mins ago
AC
Recruitment Coordinator
Aurora Cannabis Inc.
Bradford, ON
- $50,000 to $55,000 CAD / year
- Full-time
…Recruitment Coordinator will gain exposure to a variety of business functions and operational environments. The role will also provide opportunities to contribute to talent acquisition…
Added 5 mins ago
WH
Sous Chef
Westmont Hospitality Group
Vancouver, BC
- $55,000 to $65,000 CAD / year
…teams, the Sous Chef will oversee culinary operations, support business growth, develop team members, and ensure efficient and cost-effective kitchen operations. This full-time leadership…
Added 19 mins ago
VP
CAD Applications Specialist
Vista Projects Limited
Calgary, AB
- Full-time
Engineering background with an Engineering degree or diploma in Engineering Technology, Management Information Systems, Data Management, Engineering, Design, Drafting, Computer Science or…
Added 34 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Bachelor's degree in Finance, Accounting, Business Administration, Health Administration, or a related field.
Added 34 mins ago
PR
Technical Sales Representative
Pacific Rim Engineered Products (1987) Ltd.
Surrey, BC
- Full-time
…engineering, product development, and fully integrated mechanical systems that include electrical and controls. The company provides engineered solutions for critical applications in…
Added 35 mins ago
M
RQ00793 - Project Manager/Leader - Senior
Maarut
Toronto, ON
- Contract
conducting business process reviews, and gathering requirements to translate
Added 35 mins ago
M
RQ00762 - Systems Analyst - Senior
Maarut
Toronto, ON
- Contract
analysis of the design and architecture of systems solutions.
Added 49 mins ago
Senior Software Engineer, Scheduling
Toast
Toronto, ON
Toast is a rapidly growing company that's revolutionizing how the restaurant industry does business by pairing technology with an extraordinary commitment to customer success. We help…
Added 1 hour ago
VP
CAD Applications Specialist
Vista Projects
Calgary, AB
- Full-time
Engineering background with an Engineering degree or diploma in Engineering Technology, Management Information Systems, Data Management, Engineering, Design, Drafting, Computer Science or…
Added 1 hour ago
HR & Talent Coordinator
Dye & Durham Talent Team
Toronto, ON
Maintain systems, track recruitment KPIs, and contribute to process improvements.
Added 1 hour ago
Software Engineer, Growth Platforms
Lyft
Toronto, ON
Growth teams are at the heart of our products and decision-making to drive business growth. We’re looking for passionate, driven engineers to build systems that empower our users (both…
Added 2 hours ago
WG
Accounting Intern (Winter 2027)
Walter Group
Westmount, QC
- Volunteer
…improvement initiative during the internship - designed to enhance systems, documentation, or efficiency within the accounting…
Added 2 hours ago
YR
Solutions Architect
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
…road map and application portfolio, and effectively translates business objectives into specific solutions enabled by Region’s approved technologies and services. This role will be…
Added 2 hours ago
Production Supervisor
Amrize
Exshaw, AB
Develop broad operational knowledge across raw grinding, kiln operations, finish grinding, shipping, and supporting plant systems.
Added 2 hours ago
Senior Financial Analyst
Amrize
Mississauga, ON
Amrize is a standalone, publicly listed North American business following its announced capital markets separation. This transformation positions the company to become a leading pure-play…
Added 2 hours ago
Electrical Technician I
City of Vancouver
Vancouver, BC
Develop design solutions (street lighting, traffic signals, power distribution, communication systems etc.) that meet all applicable codes, standards and regulations.

CANADIAN AIR TRANSPORT SECURITY AUTHORITY

Manager, IT Service Management

Ottawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Technology branch at the CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, IT Service Management, reporting to the General Manager, IT Business Services, is accountable for accountable for executing approved change across CATSA’s IT systems and services. The role leads delivery teams responsible for designing, building, configuring, integrating, testing and deploying solutions aligned with IT priorities and plans. The Manager, IT Service Management performs all other duties and responsibilities related to the position as required.

Key Tasks and Responsibilities:

Leads IT service delivery and operations teams to provide reliable, secure, and effective corporate IT services, including, unified communications, network and server administration, internet, firewall, system backups, disaster recovery, and Microsoft.
Oversee service restoration, problem resolution, system troubleshooting, infrastructure support, and network performance to minimise business disruption and improve user experience.
Builds a delivery culture focused on accountability, quality, and structure. Oversees execution of projects and change initiatives, including solution design (working with architecture and planning), configuration / development, integration and data migration, testing and validation, deployment and transition to Operations.

What you need to succeed

To qualify for the position, you must have:

Successful completion of a college diploma or university degree with specialization in computer science, information technology, information management, or another specialty relevant to the duties of the position.
A minimum of six (6) years of experience in a related, progressive Information Technology Service Delivery roles with focus on change management and project delivery
A minimum of three (3) years of experience directly managing employees, including recruitment, coaching, performance management, workload planning, employee engagement, and team development.
Experience leading multi-disciplinary technical teams responsible for IT infrastructure, networking, and IT security services, with sufficient technical knowledge to provide guidance, assess operational risks, and support informed decision-making.
Experience applying IT service delivery principles, frameworks, and practices, including incident management, request fulfilment, problem management, change enablement, service level management, and continual service improvement.
Experience reviewing IT service performance metrics, service level expectations, key performance indicators, operational metrics, and customer experience outcomes to ensure targets are met and corrective actions are taken when required.
Knowledge of IT service governance, service lifecycle management, continuous improvement practices, and stakeholder engagement in a corporate IT environment.
Experience in planning, developing and implementing technical standards, practices and procedures.
Experience providing advice and recommendations to senior management.
Knowledge of theories, principles and practices of operational planning and management, guidelines and process development and information gathering and research.
Knowledge of and experience in contract and budget management.

This position is best suited to individuals with the following skills and abilities:

Ability to troubleshoot and problem solve creatively.
Ability to apply risk-based decision making.
Client service orientation.
Ability to multi-task and prioritize, strong organizational skills.
Ability to work well in a team environment.
Ability to lead and motivate teams; engage others and articulate goals.
Strong people leadership skills, including the ability to coach, develop, motivate, engage, and hold teams accountable for results.
Ability to build a high-performing team culture through clear expectations, trust, collaboration, recognition, feedback, and effective conflict resolution.
Ability to influence and negotiate with others.
Tact and diplomacy.
Ability to clearly articulate and defend one’s position.
Strong communication skills, both orally and written.

Valuable skills include:

Experience in a client service role; communicating value, creating awareness and understanding, promoting engagement, and supporting service adoption.
ITIL certification or formal training in IT service delivery is considered an asset.

Specific work requirements:

Language Profile: Bilingual (French and English), CBCC/CBCC;
Ability to obtain and maintain a Reliability security clearance.

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before October 30, 2026 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.

Apply About employer

More about this job

Responsibilities

The Manager, IT Service Management leads delivery teams in designing, building, and deploying IT solutions while overseeing service operations and infrastructure support. This role is responsible for fostering a delivery culture focused on quality, accountability, and the effective execution of IT change initiatives.

Requirements

Candidates must possess a college diploma or university degree in a relevant field and at least six years of experience in IT service delivery. Additionally, a minimum of three years of direct employee management experience and proficiency in IT service frameworks are required.

Skills

IT Service Management
Change Management
Project Delivery
Team Leadership
IT Infrastructure
Network Administration
Disaster Recovery
Incident Management
Problem Management
Service Level Management
Budget Management
Contract Management
Stakeholder Engagement
Performance Management
Technical Troubleshooting
Risk Assessment

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
Change Enablement
Unified Communications
Firewall
System Backups
Infrastructure Support
Data Migration
Service Lifecycle Management
Operational Metrics
KPIs
Microsoft
Crown Corporation
Aviation Security
Security Clearance
Reliability Status
IT Governance
Continuous Improvement
Performance Management
Technical Standards

Report this job