Jobs in Canada

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Added 1 min ago
FS
FPGA Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Provide technical support to the Business Manager and Sales team by providing detailed estimates on project scope, schedule, and deliverables and to present the technical aspects of Fidus…
Added 1 min ago
KR
Dynamics CRM Senior Technical Architect
KTek Resourcing
Montreal, QC
- $110 to $120 CAD / hour
- Contract
Must Have Skills · The resource must live in the proximity of the client office and be able to be onsite 40 hrs./week.
Added 16 mins ago
RB
Environmental Scientist/Technologist
R.J. Burnside & Associates Limited
Thunder Bay, ON
- Full-time
We are looking for an Environmental Scientist/Technologist to join our Environmental Services team in our Thunder Bay office. Working closely with our Team Lead, Environmental Services, you…
Added 16 mins ago
MN
Project Manager
Modern Niagara
Burnaby, BC
- Full-time
Our Senior Project Managers are critical to the success of Modern Niagara's major projects portfolio. Their leadership ensures complex projects are delivered safely, on time, and within…
Added 16 mins ago
MARKETING & BUSINESS DEVELOPMENT SPECIALIST (Part-Time)
CBWilkinson
Kingston, ON
Maintain and update website content, including project information, services, team profiles and company news.
Added 16 mins ago
VA
Vice-président(e), Ventes et stratégie commerciale | Vice President, Sales & Commercial Strategy
Vortex Aquatic Structures International
Pointe-Claire, QC
- Full-time
Promouvoir une approche centrée sur le client à chaque étape de son expérience avec Vortex.
Added 16 mins ago
FS
FPGA Designer
Fidus Systems
Canada
- Full-time
Provide technical support to the Business Manager and Sales team by providing detailed estimates on project scope, schedule, and deliverables and to present the technical aspects of Fidus…
Added 16 mins ago
SA
Sales Operations Lead
Software Analyst Cyber Research
Toronto, ON
- Full-time
SACR (Software Analyst Cyber Research) is hiring a Sales Operations Lead to support client renewals, develop sales opportunities, and coordinate the day-to-day operations that keep our…
Added 31 mins ago
Assistant Media Planner
WPP Media
Toronto, ON
Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
Added 32 mins ago
I
Manager, Art Direction (14-month contract)
Indigo
Toronto, ON
- $90,000 to $120,000 CAD / year
- Contract
6-9 years’ experience in art direction in a marketing/advertising agency or client services agency environment, including experience leading and managing people in a similar capacity
Added 32 mins ago
NS
Electrical /Instrumentation & Control (I&C) Designer
Next Structural Integrity Inc.
Toronto, ON · Greater Toronto Area, Canada
- $85 to $110 CAD / hour
- Part-time
Lead multidisciplinary project teams, offering technical direction and oversight.
Added 32 mins ago
BV
Business Development Officer - Sales & Workforce Solutions
Bow Valley College
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…development needs, promotes the College’s training programs and services, develops tailored solutions, and ensures that client expectations and organizational objectives are met. The role…
Added 32 mins ago
C
Executive Assistant
CanadaVisa
Toronto, ON
- Full-time
AI has changed the economics of legal services, enabling us to scale faster while providing better client experiences. We're using that opportunity to serve substantially more people and…
Added 32 mins ago
TU
Business Development Manager
The Urban Painter
Calgary, AB
- Full-time
Lead, coach and develop the project consultant team through regular one-on-one meetings, sales coaching and individual business development plans, strengthening their ability to identify,…
Added 46 mins ago
C
Administrative Assistant
CMHA
ON
- Part-time
Compiles client survey information and data internally and externally to assist the team to do the analysis in order to evaluate services and to support recommendations for change (eg…
Added 1 hour ago
H
Senior Construction Manager
HDR
Richmond Hill, ON
- Full-time
HDR is seeking a Senior Construction Manager to join our Transportation – Construction and Field Services team in the Greater Toronto Area to work on roadway and highway construction…
Added 1 hour ago
G
HR Business Partner - French Bilingual
Glanbia
Quebec, QC
- Full-time
…development. The HRBP works closely with site leaders and brokers the services of the People Services Organization (PSO) team to deliver high quality solutions. He or she provides guidance…
Added 1 hour ago
SO
Supply Chain Project Lead
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Supply Chain Project Lead on the eSupply Chain Solutions team, you will lead and support enterprise-wide initiatives that improve how procurement services are delivered for our clients…
Added 1 hour ago
CS
Project Coordinator
Cynet Systems
Regina, SK
- $35 to $40 CAD / hour
- Contract
Our client is currently looking for a Project Coordinator to support the coordination of the IT infrastructure and technical requirements of multiple major capital construction and…
Added 1 hour ago
TG
SAP ABAP WITH BTP
Tek Global
Toronto, ON
- Contract
Lead SAP ABAP and S/4HANA development activities across project lifecycles.
Added 1 hour ago
RH
Marketing Manager
Robert Half
Toronto, ON · North York, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client, a well-established Canadian education organization with over 30 years of experience, is seeking a Marketing Manager to lead its marketing function and drive growth across a…
Added 1 hour ago
T&
Bid Coordinator
Turner & Townsend
Toronto, ON
- Full-time
…understanding of business development practices, effectively lead the proposal/bid preparation process, and demonstrate strong project management skills. He/She will nurture highly…
Added 1 hour ago
A
Nuclear - Technical Specialist
AECOM
Markham, ON
- $111,000 to $145,000 CAD / year
- Full-time
Daily on-site contact with the Client’s Project Team and vendors during project execution in the Bruce County area.
Added 1 hour ago
A
Municipal/Civil Engineer
AECOM
Victoria, BC
- $125,000 to $145,000 CAD / year
- Full-time
Lead and support client communication and management; proposal preparation; contract preparation and negotiation; coordination with regulatory agencies; project planning, budgeting, and…
Added 1 hour ago
S
Change Management Lead
Systematix
ON · Ontario, Canada
- $95 to $105 CAD / hour
- Contract
Our client in the higher education sector is upgrading PeopleTools from 8.60 to 8.63, applying cumulative PUM images, and migrating Oracle Database 19c to 26ai on Oracle Cloud…

CANADIAN AIR TRANSPORT SECURITY AUTHORITY

Manager, IT Service Management

Ottawa, ON, Canada

Apply on phe.tbe.taleo.net About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Technology branch at the CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, IT Service Management, reporting to the General Manager, IT Business Services, is accountable for accountable for executing approved change across CATSA’s IT systems and services. The role leads delivery teams responsible for designing, building, configuring, integrating, testing and deploying solutions aligned with IT priorities and plans. The Manager, IT Service Management performs all other duties and responsibilities related to the position as required.

Key Tasks and Responsibilities:

Leads IT service delivery and operations teams to provide reliable, secure, and effective corporate IT services, including, unified communications, network and server administration, internet, firewall, system backups, disaster recovery, and Microsoft.
Oversee service restoration, problem resolution, system troubleshooting, infrastructure support, and network performance to minimise business disruption and improve user experience.
Builds a delivery culture focused on accountability, quality, and structure. Oversees execution of projects and change initiatives, including solution design (working with architecture and planning), configuration / development, integration and data migration, testing and validation, deployment and transition to Operations.

What you need to succeed

To qualify for the position, you must have:

Successful completion of a college diploma or university degree with specialization in computer science, information technology, information management, or another specialty relevant to the duties of the position.
A minimum of six (6) years of experience in a related, progressive Information Technology Service Delivery roles with focus on change management and project delivery
A minimum of three (3) years of experience directly managing employees, including recruitment, coaching, performance management, workload planning, employee engagement, and team development.
Experience leading multi-disciplinary technical teams responsible for IT infrastructure, networking, and IT security services, with sufficient technical knowledge to provide guidance, assess operational risks, and support informed decision-making.
Experience applying IT service delivery principles, frameworks, and practices, including incident management, request fulfilment, problem management, change enablement, service level management, and continual service improvement.
Experience reviewing IT service performance metrics, service level expectations, key performance indicators, operational metrics, and customer experience outcomes to ensure targets are met and corrective actions are taken when required.
Knowledge of IT service governance, service lifecycle management, continuous improvement practices, and stakeholder engagement in a corporate IT environment.
Experience in planning, developing and implementing technical standards, practices and procedures.
Experience providing advice and recommendations to senior management.
Knowledge of theories, principles and practices of operational planning and management, guidelines and process development and information gathering and research.
Knowledge of and experience in contract and budget management.

This position is best suited to individuals with the following skills and abilities:

Ability to troubleshoot and problem solve creatively.
Ability to apply risk-based decision making.
Client service orientation.
Ability to multi-task and prioritize, strong organizational skills.
Ability to work well in a team environment.
Ability to lead and motivate teams; engage others and articulate goals.
Strong people leadership skills, including the ability to coach, develop, motivate, engage, and hold teams accountable for results.
Ability to build a high-performing team culture through clear expectations, trust, collaboration, recognition, feedback, and effective conflict resolution.
Ability to influence and negotiate with others.
Tact and diplomacy.
Ability to clearly articulate and defend one’s position.
Strong communication skills, both orally and written.

Valuable skills include:

Experience in a client service role; communicating value, creating awareness and understanding, promoting engagement, and supporting service adoption.
ITIL certification or formal training in IT service delivery is considered an asset.

Specific work requirements:

Language Profile: Bilingual (French and English), CBCC/CBCC;
Ability to obtain and maintain a Reliability security clearance.

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before October 30, 2026 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.

Apply on phe.tbe.taleo.net About employer

More about this job

Responsibilities

The Manager, IT Service Management leads delivery teams in designing, building, and deploying IT solutions while overseeing service operations and infrastructure support. This role is responsible for fostering a delivery culture focused on quality, accountability, and the effective execution of IT change initiatives.

Requirements

Candidates must possess a college diploma or university degree in a relevant field and at least six years of experience in IT service delivery. Additionally, a minimum of three years of direct employee management experience and proficiency in IT service frameworks are required.

Skills

IT Service Management
Change Management
Project Delivery
Team Leadership
IT Infrastructure
Network Administration
Disaster Recovery
Incident Management
Problem Management
Service Level Management
Budget Management
Contract Management
Stakeholder Engagement
Performance Management
Technical Troubleshooting
Risk Assessment

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
Change Enablement
Unified Communications
Firewall
System Backups
Infrastructure Support
Data Migration
Service Lifecycle Management
Operational Metrics
KPIs
Microsoft
Crown Corporation
Aviation Security
Security Clearance
Reliability Status
IT Governance
Continuous Improvement
Performance Management
Technical Standards

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Work requirements

Jobs in Canada