Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
TS
Vice President (Non-Executive), GTB Risk, Global Transaction Banking
TD Securities
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 5 mins ago
SC
Business Development Manager
Sysco Canada Inc.
Vancouver, BC
- Full-time
…Salesforce platform, and negotiating contracts to secure new business. By utilizing a team-selling approach, the Business Development Manager (BDM) will engage a cross-functional team to…
Added 5 mins ago
R
Senior Analyst
Raise
Calgary, AB
- Full-time
The Senior Analyst or Analyst, Grid & Market Applications will report to the Manager, Business Applications & Planning, as an Analyst on our Grid & Market Applications team. You will…
Added 6 mins ago
GT
People & Culture Advisor
Goway Travel
Toronto, ON
- Full-time
Reporting to: Manager, People & Culture or Designate
Added 22 mins ago
TS
Program Manager
Transaction Systems Ltd.
Ottawa, ON
- Full-time
Able to work with and influence senior business executives
Added 22 mins ago
PC
Cybersecurity Strategy and Transformation Senior Manager
PwC Canada
Toronto, ON
- Full-time
As a Cybersecurity Strategy and Transformation Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include,…
Added 22 mins ago
RC
Corporate Tax Manager
RecruitPod Canada Inc.
Calgary, AB
- Full-time
We are seeking an experienced, technically strong and highly independent Tax Manager to join our growing Canadian CPA firm.
Added 23 mins ago
OE
Sr Manager, Service Sales - Canada
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales - Canada to lead a high performing team within the Canadian OU. The Sales Manager will be responsible for…
Added 23 mins ago
PH
Menu & Food Innovation Marketing Manager
Pizza Hut of America
Vaughan, ON
- $134,810 to $139,810 CAD / year
- Full-time
The Menu & Food Innovation Marketing Manager leads the end-to-end development and strategic execution of new menu items and culinary platforms for Pizza Hut Canada. This role combines…
Added 38 mins ago
MR
Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
The role This is an opportunity to shape the future of some of the world's most iconic ice cream brands. As Manager, Innovation & Brand Experience, you'll lead the development of…
Added 38 mins ago
MR
Assistant Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
…aisle. That's exactly what you'll do in this role. As Assistant Manager, Innovation & Brand Experience, you'll join a team that is transforming Canada's ice cream category through bold…
Added 38 mins ago
P
Senior Partnerships Manager
Plusgrade
Toronto, ON · CAN - Toronto
- Full-time
Our Points Business Unit manages relationships with top-tier partners like Southwest and IHG, and right now we need someone ready to own our largest commercial partnerships through…
Added 50 mins ago
CT
Analyst, Retail Capability & Support - (17-Months Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
The Analyst, Retail Capability and Support plays a crucial role in assisting the development, implementation, and sustainment of business capabilities. This position supports both initial…
Added 50 mins ago
A
Senior Manager Delivery Lead
Avanade
Toronto, ON
- Full-time
The Senior Manager Delivery Lead provides leadership from opportunity shaping and mobilization through execution and closure, while partnering with clients, account teams, and delivery…
Added 51 mins ago
BS
Senior Product Operations Manager
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
Reporting to the Bentley Open Applications Division COO, the Senior Product Operations Manager plays a pivotal role in enabling high‑performing, empowered product teams. This role partners…
Added 51 mins ago
FA
Senior Financial Analyst, Infrastructure Funds
Fengate Asset Management
Oakville, ON
- Full-time
Reports To: Senior Manager, Finance, Infrastructure Funds
Added 54 mins ago
S
Team Lead, Software Development
Seequent
Calgary, AB · Canada Calgary AB Office
- Full-time
Reporting to the Manager, Software Engineering, the Team Lead, Software Development leads a team of technical professionals who collaborate with researchers and AI scientists to deliver…
Added 54 mins ago
T
Manager, Learning Strategy & Development
TD
Toronto, ON
- Full-time
We are looking for a passionate and creative Manager of Learning Strategy & Design to be primarily responsible for the end-to-end ownership for a portfolio of learning programs ranging in…
Added 54 mins ago
S
Business Development Manager
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
…Salesforce platform, and negotiating contracts to secure new business. By utilizing a team-selling approach, the Business Development Manager (BDM) will engage a cross-functional team to…
Added 1 hour ago
SS
Développeur(euse) logiciel senior Full Stack/Full Stack Senior Software Developer
SITA Switzerland Sarl
Montreal, QC
- Full-time
Reporting to the Application Development Manager, the Full Stack Senior Software Developer role is the key role within SITA FOR AIRCRAFT BUSINESS to address business requirements, build…
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…equivalent of five years of recent, related experience with business and systems analysis including experience as a project manager in a large, complex organization. Two years of experience…
Added 1 hour ago
C
Principal Technical Consultant, Google Cloud (GCP)
CWX
Vancouver, BC
- Full-time
As a Principal Technical Consultant specializing in Google Cloud Platform (GCP), you will be a senior technical leader within our Google Cloud consulting practice. Leveraging your deep…
Added 1 hour ago
LP
FP&A Corporate Finance Manager
Luminary People Collective
Toronto, ON
- Full-time
…improving financial visibility and translating data into meaningful business recommendations. As the company continues to grow, there is potential to take on greater ownership across the…
Added 1 hour ago
CC
Senior Project Manager, Business Transformation Office (BTO)
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
This is a unique, high-visibility opportunity to lead the Business Transformation Office project management function for Coke Canada Bottling. The Senior Project Manager will oversee a…
Added 1 hour ago
BN
Store Manager - Oshawa Centre
Bailey Nelson
Oshawa, ON
- Full-time
Proven Store Management experience in Optics or Retail at a Senior Store Manager level (or equivalent)

CANADIAN AIR TRANSPORT SECURITY AUTHORITY

Manager, IT Service Management

Ottawa, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 8, 2026

Original job description

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Technology branch at the CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation, CATSA is accountable to Parliament through the Minister of Transport.

We champion innovation and creativity and offer a welcoming and inclusive workplace where employees can be their true selves and take pride in being part of a mission that matters.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, IT Service Management, reporting to the General Manager, IT Business Services, is accountable for accountable for executing approved change across CATSA’s IT systems and services. The role leads delivery teams responsible for designing, building, configuring, integrating, testing and deploying solutions aligned with IT priorities and plans. The Manager, IT Service Management performs all other duties and responsibilities related to the position as required.

Key Tasks and Responsibilities:

Leads IT service delivery and operations teams to provide reliable, secure, and effective corporate IT services, including, unified communications, network and server administration, internet, firewall, system backups, disaster recovery, and Microsoft.
Oversee service restoration, problem resolution, system troubleshooting, infrastructure support, and network performance to minimise business disruption and improve user experience.
Builds a delivery culture focused on accountability, quality, and structure. Oversees execution of projects and change initiatives, including solution design (working with architecture and planning), configuration / development, integration and data migration, testing and validation, deployment and transition to Operations.

What you need to succeed

To qualify for the position, you must have:

Successful completion of a college diploma or university degree with specialization in computer science, information technology, information management, or another specialty relevant to the duties of the position.
A minimum of six (6) years of experience in a related, progressive Information Technology Service Delivery roles with focus on change management and project delivery
A minimum of three (3) years of experience directly managing employees, including recruitment, coaching, performance management, workload planning, employee engagement, and team development.
Experience leading multi-disciplinary technical teams responsible for IT infrastructure, networking, and IT security services, with sufficient technical knowledge to provide guidance, assess operational risks, and support informed decision-making.
Experience applying IT service delivery principles, frameworks, and practices, including incident management, request fulfilment, problem management, change enablement, service level management, and continual service improvement.
Experience reviewing IT service performance metrics, service level expectations, key performance indicators, operational metrics, and customer experience outcomes to ensure targets are met and corrective actions are taken when required.
Knowledge of IT service governance, service lifecycle management, continuous improvement practices, and stakeholder engagement in a corporate IT environment.
Experience in planning, developing and implementing technical standards, practices and procedures.
Experience providing advice and recommendations to senior management.
Knowledge of theories, principles and practices of operational planning and management, guidelines and process development and information gathering and research.
Knowledge of and experience in contract and budget management.

This position is best suited to individuals with the following skills and abilities:

Ability to troubleshoot and problem solve creatively.
Ability to apply risk-based decision making.
Client service orientation.
Ability to multi-task and prioritize, strong organizational skills.
Ability to work well in a team environment.
Ability to lead and motivate teams; engage others and articulate goals.
Strong people leadership skills, including the ability to coach, develop, motivate, engage, and hold teams accountable for results.
Ability to build a high-performing team culture through clear expectations, trust, collaboration, recognition, feedback, and effective conflict resolution.
Ability to influence and negotiate with others.
Tact and diplomacy.
Ability to clearly articulate and defend one’s position.
Strong communication skills, both orally and written.

Valuable skills include:

Experience in a client service role; communicating value, creating awareness and understanding, promoting engagement, and supporting service adoption.
ITIL certification or formal training in IT service delivery is considered an asset.

Specific work requirements:

Language Profile: Bilingual (French and English), CBCC/CBCC;
Ability to obtain and maintain a Reliability security clearance.

How to apply:

If you feel you are the ideal candidate for this position, please click on the following link to submit your application before October 30, 2026 by 11:59pm EST.

Additional information:

Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;
While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;
CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.

Apply About employer

More about this job

Responsibilities

The Manager, IT Service Management leads delivery teams in designing, building, and deploying IT solutions while overseeing service operations and infrastructure support. This role is responsible for fostering a delivery culture focused on quality, accountability, and the effective execution of IT change initiatives.

Requirements

Candidates must possess a college diploma or university degree in a relevant field and at least six years of experience in IT service delivery. Additionally, a minimum of three years of direct employee management experience and proficiency in IT service frameworks are required.

Skills

IT Service Management
Change Management
Project Delivery
Team Leadership
IT Infrastructure
Network Administration
Disaster Recovery
Incident Management
Problem Management
Service Level Management
Budget Management
Contract Management
Stakeholder Engagement
Performance Management
Technical Troubleshooting
Risk Assessment

Visa sponsorship

Not detected in the job text

Keywords

ITSM
ITIL
Change Enablement
Unified Communications
Firewall
System Backups
Infrastructure Support
Data Migration
Service Lifecycle Management
Operational Metrics
KPIs
Microsoft
Crown Corporation
Aviation Security
Security Clearance
Reliability Status
IT Governance
Continuous Improvement
Performance Management
Technical Standards

Report this job