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Canadian Bearings

Customer Service Representative

St. Catherines, ON, L2M 5V9, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3-5 years of experience with customer service
Posting language: English
Posted: Oct 30, 2026

Original job description

Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.

It is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

Customer Service Representative

St. Catherines, ON

Fulltime, Permanent

What you will be doing:

Act as first point of contact for customers via phone, email or in-person (sales counter).
Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
Provide after-hours on-call customer support, when required/assigned.
Conduct outbound sales calls to service assigned accounts and promote increased profitability.
Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.
Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
Provide in-person counter sales and other branch-specific support as required.
Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

Mathematical skills
Proficiency in English is required, and being bilingual in French is considered an asset
Effective problem-solving ability
3-5 years of experience with customer service
Evidence-based decision-making skills
Basic computer literacy
Analytical skills
Clear and effective verbal and written communication
Post-secondary education
Knowledge of customers, products, industry, and vendors
Ability to manage multiple competing priorities, and deal with stress effectively
Attention to detail

Benefits of being a part of the CB Team:

Competitive Compensation
Comprehensive Flex Benefits Program
RRSP Matching
Paid time off on your birthday
Personal Development Subsidy
Employee Recognition Program
Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
Constructive, engaging organizational culture
Opportunity to work alongside experienced industry professionals
Opportunities for growth and development

Artificial Intelligence Disclosure

Canadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.

Our careers allow you to utilize your skills, experience and knowledge, at the same time offering you a position that you will find both challenging and rewarding as you begin to feel the real potential of your career goals.

Canadian Bearings is an equal opportunity employer.

Canadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.

We appreciate your interest and thank you for applying to the Canadian Bearings team. Please note that we are only reviewing applications submitted through our job postings on LinkedIn and Indeed.

Only those candidates selected for further consideration will be contacted. Thank you for your understanding.

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More about this job

Responsibilities

The Customer Service Representative acts as the primary point of contact for customers, managing order processing, product sourcing, and resolving inquiries. They are also responsible for shipping and receiving duties, inventory tracking, and conducting outbound sales calls to support branch operations.

Requirements

Candidates must have 3-5 years of customer service experience and possess strong mathematical, analytical, and communication skills. A post-secondary education is required, along with basic computer literacy and the ability to manage multiple priorities.

Skills

Customer service
Order processing
Product sourcing
Problem-solving
Mathematical skills
Computer literacy
Analytical skills
Verbal communication
Written communication
Inventory management
Shipping and receiving
Relationship building
Attention to detail
Time management

Benefits

Competitive compensation
RRSP matching
Paid time off on your birthday
Personal development subsidy
Employee recognition program
Continued professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Inventory Management
Shipping
Receiving
Sales Counter
Product Sourcing
Invoicing
Logistics
Relationship Management
Vendor Relations
Mathematical Skills
Analytical Skills
Problem Solving
Computer Literacy
Communication
Industrial Operations
Continuous Development
Accountability
Reporting
Documentation
Carrier Coordination

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