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Added 13 mins ago
JH
Manager, Community Programs
John Howard Society of Victoria
Victoria, BC
- Full-time
Reporting to the Senior Program Manager, you will oversee assigned programs, support and develop staff, manage resources, monitor contractual obligations, and ensure services are delivered…
Added 13 mins ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
…to help launch new locations, shape team culture, and drive client growth from day one. We’re looking for individuals who bring creativity, a passion for business development, and an…
Added 13 mins ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
Join CBRE, the world's leading commercial real estate services firm, and play a key role supporting a major client’s retail real estate portfolio. As a Senior Transaction Manager, you will…
Added 13 mins ago
R
Senior Manager, AI Engineering (AML &Fraud)
RBC
Vancouver, BC
- Full-time
The Senior Manager, AI Engineering (AML &Fraud) will lead a team delivering engineering solutions for fraud and AML capabilities across global groups. The role combines hands-on technical…
Added 13 mins ago
CE
Architectural Team Lead - Entitlements
Colliers Engineering & Design
ON · UNAVAILABLE, Ontario
- Full-time
Leads and manages both the client and project teams through the overall project development process from project conception phase through the design phases (PD,SD,DD) and continues to…
Added 29 mins ago
OV
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
You are a patient and/or client centered individual who performs at an exemplary standard
Added 43 mins ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
…leaders and teams across Marketing, Engineering, Core Admin and Client Services, and PM Services. Our projects span technology modernization, operational efficiency, partner transitions,…
Added 43 mins ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a…
Added 43 mins ago
D
Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 43 mins ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
…operations program. The incumbent supervises the delivery of DCC services to support of overseas infrastructure projects for the Client-Partners, in particular the Canadian Joint Operations…
Added 43 mins ago
M
Account Manager, SEM
Monks
Toronto, ON
- Full-time
…improvements and developing cutting-edge strategies tailored to client goals. Your core responsibilities in this role include strategy development, tactical execution, and management of…
Added 43 mins ago
D
Senior Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 1 hour ago
TS
Caseworker / Chaplain
The Salvation Army in Canada
Vancouver, BC
- Part-time
Works with Manager to develop programs and procedures as related to client care.
Added 1 hour ago
LH
2600002720 - Physiotherapist
Lakeridge Health
Oshawa, ON
- Full-time
Under the direction of the Patient Care Manager, and working within a multi-disciplinary Acute Care inpatient team, the Physiotherapist is responsible for patient assessment and the…
Added 1 hour ago
AL
Manager
AGAT Laboratories
Calgary, AB
- Full-time
We are seeking a dynamic self-starter to join our team as a Manager for our on-site role in Calgary. The successful candidate will be responsible for overseeing office and laboratory…
Added 1 hour ago
A
CAD Designer
Arcadis
Markham, ON
- Full-time
…involved in preliminary and detailed design and construction services engineering for a range of water facilities projects including water and wastewater industrial and municipal treatment,…
Added 1 hour ago
H
Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
…enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where people…
Added 2 hours ago
TS
Caseworker / Chaplain
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Part-time
Works with Manager to develop programs and procedures as related to client care.
Added 3 hours ago
MP
Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
…Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and…
Added 3 hours ago
SJ
Personal Support Worker - Halton Region Programs
St. Joseph's Home Care
Burlington, ON
- $19.84 CAD / hour
- Part-time
Follows daily client care schedules as determined by the Manager or Supervisor
Added 3 hours ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Experience driving and delivering analytics and AI solutions in Big Tech, Fintech, financial services, or consulting
Added 3 hours ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 3 hours ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services (CZ - Med-Surg-HH)
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 3 hours ago
OE
Electrical Foreperson
OZZ Electric Inc.
Port Coquitlam, BC
- $120,000 to $150,000 CAD / year
- Full-time
…management level in command and has a further role as a coordinating manager and client interface. The Site Foreperson directs and manages all onsite manpower, subcontractors and equipment,…
Added 4 hours ago
QL
Technician I
QAI Laboratories
Burnaby, BC
- Full-time
…with offices throughout North America and Asia. We provide services to manufacturers of building products, electrical products, vehicles, and other regulated products. Recognition of the…

Canadian Blood Services

Customer Service Coordinator

Brampton, ON, L6T 5M1, Canada

Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94

Apply About employer

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Job details

Pay: Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94
Apply by: Nov 16, 2026
Experience: Minimum of 3 years' experience in a customer service role or position working closely with the public.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job posting ID: 9429

Employment status: Regular full-time
Possible schedule/FTE: 1

Classification: BT OPSEU 200/5103 - BRM/TOR
Salary/Rate of pay: Starting $26.94

Application deadline: 2026-11-16

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives - including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.

The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.

In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.

Formula for success

Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
Supporting operational excellence, you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.

Desired education and skills

Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
Minimum of 3 years' experience in a customer service role or position working closely with the public.
Familiarity with a computerized inventory management system is an asset
Experience working in a healthcare setting or laboratory is an asset.
Advanced computer literacy in MS Office and knowledge of SAP is an asset.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

Apply About employer

More about this job

Responsibilities

The Customer Service Coordinator manages incoming and outgoing communications and prepares laboratory reports for internal and external clients. They also coordinate internal customer support functions and ensure laboratory inquiries are addressed and documented accurately.

Requirements

Candidates should have post-secondary education in a healthcare or office administration field and at least 3 years of customer service experience. Proficiency in MS Office and familiarity with laboratory or healthcare settings are considered assets.

Skills

Customer service
Laboratory reporting
Communication
Data entry
Organizational skills
Attention to detail
MS Office
SAP
Inventory management
Problem solving
Professional guidance
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Laboratory
Healthcare
Reporting
MS Office
SAP
Inventory Management
Communication
Data Management
Administrative Support
Blood Services
Testing
Documentation
Client Relations
Health and Safety

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