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Added 2 hours ago
C
Service Delivery Manager
Compucom
Toronto, ON
- $80,000 to $100,312 CAD / year
- Full-time
…and Have Fun Doing It! We’re looking for a Service Delivery Manager to join our…
Added 2 hours ago
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
…consistent service standards as assigned by the laboratory…
Added 4 hours ago
Account Manager Group Benefits
The Canada Life Assurance Company
Toronto, ON
The Account Manager partners with brokers in the Toronto region to lead the quoting, renewal, and amendment processes that ultimately drive increased premiums for small case group benefit…
Added 5 hours ago
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Chef de projet entrée en service / Entry Into Service Project Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche un Chef de projet entrée en service pour rejoindre notre équipe Service client basée à Mirabel (Québec, Canada).
Added 5 hours ago
R
Human Resources Manager
Resonaite
Belleville, ON
- $115,000 to $145,000 CAD / year
- Full-time
The Human Resources Manager is responsible for leading and overseeing the Human Resources and Environmental, Health & Safety (EHS) functions for the Autosystems Belleville Division,…
Added 6 hours ago
TA
General Manager
Third Avenue Spa
Ottawa, ON
- Full-time
Our success is rooted in personalized care, lasting client relationships, and a dedicated team of professionals who take pride in their work.
Added 7 hours ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment, preliminary studies, plans and…
Added 7 hours ago
EG
Senior Municipal Engineer
Egis Group
Calgary, AB · Toronto, Ontario
- $130,000 to $170,000 CAD / year
- Full-time
Reporting to the Manager of Municipal Engineering, the Sr. Municipal Engineer will be responsible for supporting the overall success of Traditional Municipal Engineering business in Canada…
Added 8 hours ago
CC
Project Manager
Carlson Construction Group
North Vancouver, BC
- $120,000 to $145,000 CAD / year
- Full-time
Project Manager (Marine Projects)- North Vancouver
Added 8 hours ago
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Reddit & Communities Lead
Foundation
Remote, Canada
- $88,000 to $110,000 CAD / year
- Full-time
- Remote
…specialists not yet placed in a pod report to you. The resource manager staffs them across…
Added 8 hours ago
KP
Digital Graphic Designer - Competition ID: 4803
Kwantlen Polytechnic University
Surrey, BC
- Full-time
Reporting to the Manager, Marketing Operations, this position is responsible for the creative conceptualization, design, production and coordination of print and digital marketing and…
Added 8 hours ago
T
Personal Banker Trainee
TD
Wetaskiwin, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 8 hours ago
T
Customer Experience Associate - Monkland & Melrose
TD
Montreal, QC
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 8 hours ago
T
Personal Banker Trainee
TD
Calgary, AB
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 8 hours ago
T
Customer Experience Associate - Atateken
TD
Montreal, QC
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 9 hours ago
BL
Client Relations & Business Development Specialist
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
Reporting to the Senior Manager, Client Relations and Business Development, the BD Specialist works with members of the Vancouver office and assigned national practice and industry groups…
Added 9 hours ago
ST
Apprenticeship Training Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- Full-time
Reporting to: Manager, Apprenticeship Training and Partnerships
Added 9 hours ago
S
Architect
Stantec
Vancouver, BC
- Full-time
Participates in client, consultant, project coordination, and site meetings and assists with documenting and following up on project requirements and decisions.
Added 9 hours ago
TA
Human Resources Business Partner-FR
Top Aces
Dorval, QC
- Full-time
The Human Resources Business Partner works closely with leaders and employees across assigned client groups. The role provides practical HR guidance and supports workforce planning,…
Added 9 hours ago
A
Spécialiste des services financiers/Finance Manager
AutoCanada
Mirabel, QC
- Other
…des conditions de financement compétitives et en gérant les relations avec les prêteurs. De solides compétences en service client, en organisation et en négociation sont essentielles pour…
Added 9 hours ago
B
Gestionnaire, Comptabilité en Gestion Immobilière | Manager, Property Management Accounting
Broccolini
Montréal-Ouest, QC
- Full-time
Soutenir le Contrôleur dans les revues annuelles avec les institutions financières et la gestion des relations bancaires
Added 9 hours ago
B&
Construction Project Manager - Toronto
Burns & McDonnell
Toronto, ON
- Full-time
The Construction Project Manager supports the Engineer Procure Construct (EPC) Project Manager or Program Manager to oversee day-to-day operations from pre-construction through project…
Added 9 hours ago
FC
Principal Process Engineer - Power Projects
Fluor Corporation
Calgary, AB
- Full-time
…position is primarily office-based, with periodic travel to client offices, supplier facilities, and/or project…
Added 9 hours ago
T
Manager, Customer Experience II
TD
Yorkton, SK
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 9 hours ago
T
Account Manager, Small Business
TD
Georgetown, ON
- Full-time
Are you known for forming long-lasting relations with your clients? Do you quantify continuous referrals from satisfied clients as a key measure of success? If so, then get on board for the…

Canadian Blood Services

Customer Service Coordinator

Brampton, ON, L6T 5M1, Canada

Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94

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Job details

Pay: Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94
Apply by: Nov 16, 2026
Experience: Minimum of 3 years' experience in a customer service role or position working closely with the public.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job posting ID: 9429

Employment status: Regular full-time
Possible schedule/FTE: 1

Classification: BT OPSEU 200/5103 - BRM/TOR
Salary/Rate of pay: Starting $26.94

Application deadline: 2026-11-16

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives - including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.

The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.

In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.

Formula for success

Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
Supporting operational excellence, you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.

Desired education and skills

Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
Minimum of 3 years' experience in a customer service role or position working closely with the public.
Familiarity with a computerized inventory management system is an asset
Experience working in a healthcare setting or laboratory is an asset.
Advanced computer literacy in MS Office and knowledge of SAP is an asset.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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More about this job

Responsibilities

The Customer Service Coordinator manages incoming and outgoing communications and prepares laboratory reports for internal and external clients. They also coordinate internal customer support functions and ensure laboratory inquiries are addressed and documented accurately.

Requirements

Candidates should have post-secondary education in a healthcare or office administration field and at least 3 years of customer service experience. Proficiency in MS Office and familiarity with laboratory or healthcare settings are considered assets.

Skills

Customer service
Laboratory reporting
Communication
Data entry
Organizational skills
Attention to detail
MS Office
SAP
Inventory management
Problem solving
Professional guidance
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Laboratory
Healthcare
Reporting
MS Office
SAP
Inventory Management
Communication
Data Management
Administrative Support
Blood Services
Testing
Documentation
Client Relations
Health and Safety

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