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Added 27 mins ago
C
Case Manager, Addictions Specialist
Cota
Toronto, ON
- Part-time
The Case Manager, Addictions Specilaist is linked to Cota’s Assertive Housing First Team (AHFT), with a targeted focus on individuals residing in encampments in East Toronto. The Housing…
Added 27 mins ago
CM
Case Manager
Canadian Mental Health Association (CMHA) - Toronto
Toronto, ON · North York, ON
- $30.19 to $33.08 CAD / hour
- Full-time
Case Manager– Early Psychosis Intervention Program – ( Full-Time Contract - 5 months)
Added 1 hour ago
AL
Procedure Specialist – Electrophysiology (Victoria, British Columbia)
Abbott Laboratories
Vancouver, BC
- Full-time
…clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit…
Added 2 hours ago
PK
marketing project manager
Plaza Kia
Richmond Hill, ON
- Full-time
Conduct surveys and analyze data on the buying habits and preferences of wholesale and retail consumers
Added 2 hours ago
TO
Municipal Accommodation Tax Coordinator
Town of Niagara-on-the-Lake
Niagara-on-the-Lake, ON
- Full-time
The Municipal Accommodation Tax Coordinator, under the direction of the Manager of Financial Planning and Reporting/Deputy Treasurer, is responsible for the day-to-day administration of the…
Added 4 hours ago
TM
Assistant Manager, Innovation & Brand Experience
The Magnum Ice Cream Company
Toronto, ON
- Full-time
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
Added 4 hours ago
VR
Manager, Finance & Business Operations
voestalpine Railway Systems Nortrak
Richmond, BC
- $95,000 to $120,000 CAD / year
- Full-time
Help improve data quality, financial discipline and follow-through on operational issues.
Added 4 hours ago
CC
Specialist, Demand Planning
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
The Demand Planning Specialist will report into the Manager, Demand Planning and is accountable for the management of the demand planning process for their assigned business area as part of…
Added 4 hours ago
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
…consistent service standards as assigned by the laboratory…
Added 4 hours ago
UO
Specialist, Academic Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…to discuss program needs and potential challenges. Gathers data, provides reports to Chairs, Directors, supervisor and manager as required. Supports the Program Directors with any…
Added 4 hours ago
Manager, Community Safety and Wellbeing
Region of Waterloo
Waterloo, ON
…living experience, legislative requirements, and evidence-based…
Added 4 hours ago
Home First Liaison
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Utilization, Care Transitions and ALC Leading Practices.
Added 4 hours ago
Home First Liaison
Health Sciences North
Sudbury, ON
Under the general direction of the Manager, Utilization, Care Transitions and ALC Leading Practices.
Added 5 hours ago
Sr Mgr Perf & Prod Marketing
Rogers Communications
Toronto, ON
Rogers is looking for a strategic, data-driven and engaging leader to join our team as Senior Manager, Performance & Product Marketing across our leading media brand portfolio. This role…
Added 5 hours ago
Dir. Sportsnet Marketing
Rogers Communications
Toronto, ON
Added 5 hours ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 5 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 5 hours ago
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Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 5 hours ago
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Animal Health Technician - Part-time Occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Do you want to work for a world-renowned research institute that pushes the boundaries of biomedical science and health research? Right here in Montreal! At the Research Institute of the…
Added 5 hours ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 5 hours ago
R|
Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are seeking a proactive and organized Licensed Practical Nurse (LPN) or Research nurse to join our dynamic team. The incumbent will play a key role in the execution of clinical research…
Added 5 hours ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 5 hours ago
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Clinical Research Coordinator - Nurse (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Under the supervision of the Manager, Pediatric and Adult Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the…
Added 5 hours ago
SC
Manager, Media Planning
Starcom Canada
Toronto, ON
- Full-time
…we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around…
Added 5 hours ago
Associate, New Verticals - Canada
DoorDash Canada
Vancouver, BC · Toronto, ON
…experiments. This role requires a mix of hard and soft skills: data analysis & visualization, business intelligence, project management and stakeholder management. The right candidate is…

Canadian Blood Services

Customer Service Coordinator

Brampton, ON, L6T 5M1, Canada

Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94

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Job details

Pay: Classification: BT OPSEU 200/5103 - BRM/TOR Salary/Rate of pay: Starting $26.94
Apply by: Nov 16, 2026
Experience: Minimum of 3 years' experience in a customer service role or position working closely with the public.
Posting language: English
Posted: Nov 4, 2026

Original job description

Job posting ID: 9429

Employment status: Regular full-time
Possible schedule/FTE: 1

Classification: BT OPSEU 200/5103 - BRM/TOR
Salary/Rate of pay: Starting $26.94

Application deadline: 2026-11-16

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

Your up-to-date resume.
We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives - including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.

The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.

In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.

Formula for success

Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
Supporting operational excellence, you may serve as back-up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.

Desired education and skills

Completion of post-secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
Minimum of 3 years' experience in a customer service role or position working closely with the public.
Familiarity with a computerized inventory management system is an asset
Experience working in a healthcare setting or laboratory is an asset.
Advanced computer literacy in MS Office and knowledge of SAP is an asset.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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More about this job

Responsibilities

The Customer Service Coordinator manages incoming and outgoing communications and prepares laboratory reports for internal and external clients. They also coordinate internal customer support functions and ensure laboratory inquiries are addressed and documented accurately.

Requirements

Candidates should have post-secondary education in a healthcare or office administration field and at least 3 years of customer service experience. Proficiency in MS Office and familiarity with laboratory or healthcare settings are considered assets.

Skills

Customer service
Laboratory reporting
Communication
Data entry
Organizational skills
Attention to detail
MS Office
SAP
Inventory management
Problem solving
Professional guidance
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Laboratory
Healthcare
Reporting
MS Office
SAP
Inventory Management
Communication
Data Management
Administrative Support
Blood Services
Testing
Documentation
Client Relations
Health and Safety

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