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Added 13 mins ago
CE
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City of Edmonton
AB
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Delivery Driver
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Calgary, AB

Canadian Borealis Construction Inc.

Customer Service Representative

Edmonton, AB, Canada
NorthStar Edmonton, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Join the Team at NorthStar Equipment Rentals

At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success - delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on.

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Reporting to: Manager, Operations

Essential Duties and Responsibilities:

Process rental quotations, reservations, contracts, and invoices in compliance with company policies
Assist Operations Manager with service administrative tasks
Coordinate and track daily equipment pick-ups and returns
Work in a fast paced sales environment, providing helpful, quality service and sales
Service writing; providing equipment maintenance and shop service records
Assist with deliveries and preparing equipment for rental
Identify customer needs and react appropriately while understanding market conditions and local competitors
Suggest equipment and supplies to meet customer needs
Answering customer inquiries urgently and efficiently
Picking orders
Putting away equipment and tools
Continuous inventory checks
General house keeping
General warehouse duties
Represent Northstar Equipment Rentals in a professional manner
Participate in the on-call rotation
Other duties and responsibilities as required

Skills and Knowledge:

Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
Demonstrate sales professionalism and interpersonal skills
Proven ability to work effectively within a team environment
Knowledge of construction equipment considered an asset
Excellent written and verbal communication skills
Display a high level of ownership, accountability and initiative
Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications:

Customer service experience in the rental business an asset

Ability to lift 50+ pounds
Experience operating a forklift and other equipment an asset; training will be provided
Valid class 5 Alberta driver license with clean abstract
Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results

If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity - we want to hear from you.

Recruitment Fraud Alert

NorthStar Equipment Rentals is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by NorthStar Equipment Rentals. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities.

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More about this job

Responsibilities

The Customer Service Representative will manage rental quotations, contracts, and invoices while providing exceptional service to walk-in and call-in customers. They are also responsible for coordinating equipment logistics, performing inventory checks, and assisting with general warehouse and administrative tasks.

Requirements

Candidates should have customer service experience, preferably in the rental industry, and possess strong communication and Microsoft Office skills. A valid Class 5 Alberta driver's license and the physical ability to lift 50+ pounds are required.

Skills

Customer service
Sales
Rental administration
Inventory management
Equipment maintenance
Microsoft Office
Communication skills
Forklift operation
Warehouse operations
Data entry
Problem solving
Interpersonal skills
Organization
Accountability
Initiative

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Rental Equipment
Construction Industry
Sales
Inventory Management
Warehouse Operations
Logistics
Microsoft Excel
Microsoft Word
Microsoft Outlook
Microsoft Access
Forklift
Class 5 Driver License
Administrative Support
Service Writing
Equipment Maintenance
Invoicing
Reservations
Quotations
On-call Rotation

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