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Canadian Cancer Society

Client Services Coordinator

Montreal, QC, Canada

Salary Band: 3 ($25.64 CAD per Hour) · Temporary

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Job details

Pay: Salary Band: 3 ($25.64 CAD per Hour)
Job type: Temporary
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Client Services Coordinator (on a Casual basis)

Vacancies: This posting is for (1) new role

Location: Montreal, QC (Detailed office location information can be found by visiting this link: https://cancer.ca/en/contact-us)

Work Model: In-person work model

Salary Band: 3 ($25.64 CAD per Hour)

HELP SHAPE THE FUTURE OF CANCER CARE IN CANADA

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way

MAKING AN IMPACT

The Canadian Cancer Society Lodges provide a non-medical “home away from home” for people with cancer and their caregivers who must travel to Vancouver, Victoria, Kelowna, Prince George, Halifax, Montreal or St. John's, NL for out-patient treatment and consultation. Client Services Coordinators work rotating 8 hour shifts at our 24 hour facility to ensure the safe & effective coordination, implementation and delivery of the lodge program, in alignment with program standards, policies & procedures.

This position is primarily responsible for the effective implementation and delivery of the Lodge program while ensuring a safe environment for clients, staff and volunteers within the Lodge and ensuring our volunteers continue to be effectively engaged.

What You’ll Be Doing

Implement the effective delivery of the Lodge Program
Provide a high level of customer service within the context of the program delivery model
Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)
Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
Receive and receipt payments for room charges and donations.
Collect and monitor program data in RDP database
Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.
Accountable for ensuring a safe environment within the Lodge
Ensure standards, policies and procedures are implemented and maintained.
Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)
Supervising volunteers to promote a supportive and welcoming environment within the Lodge:
Facilitates communication between staff and volunteers.
Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.
Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.
Provides coverage for front desk volunteers during absences or breaks
Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs
Other duties as assigned
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Qualifications

Knowledge of initiatives, goals, standards and policies of Lodge services.
Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.
Knowledge and understanding of related activities/initiatives of our community health partners.
Bilingualism (French/English) is highly preferred, with French being required and English being an asset due to the organization’s nationwide operations
Strong written and verbal communication skills
Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
Ability effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
Strong PC skills and operation of standard office equipment
Must have the ability to work a flexible work schedule (mornings, afternoons & evenings shift work).
Ability to work autonomously
Organizational skills including the ability to prioritize effectively
Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience
Proficiency with desk top applications, including but not limited to Microsoft Office
Previous experience and/or training in engaging and leading volunteer teams
CPR-C certification, First Aid and WHIMIS an asset.
Others may apply

What You Can Expect From Us

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us. Our inspiring culture is rooted in our core values and commitment to meaningful change:

COURAGEOUS UNITED CARING RIGOROUS

We offer a competitive salary, excellent benefits, including paid parental leave, family sick time, and health insurance - and a fulfilling work environment where your efforts make a meaningful impact daily.

COME AS YOU ARE

At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization. Together, we unite Canadians to shape the future of cancer care.

How To Apply

Qualified candidates are invited to submit their resume, cover letter and salary expectations by November 18, 2026.

We thank all candidates for their interest and advise that only those selected for an interview will be contacted.

Other Information

CCS is dedicated to employment equity and encourages applications from all qualified candidates . In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process . We want to make the interview process a great experience for you!

Please note that in keeping with the mandate of CCS to model and promote healthy lifestyles , employees are not permitted to smoke in or about CCS premises or while carrying out CCS business.

Privacy Disclosure

We collect your personal information through forms, by phone or in person to evaluate your candidacy for the role(s) you have applied for, to contact you regarding your candidacy, and to generate anonymized recruitment-related reports. If selected for a position at CCS the information provided will be used for the purposes of pre-employment checks and added to your employee file. We may share your personal information with third parties, including recruitment consultants, within or outside your province or territory or outside Canada to carry out the purposes identified above, or as required by law. We may contact you by mail, email, phone or text. You can exercise your right to access your information or have it corrected, unsubscribe from communications or withdraw your consent by selecting these options within the ADP system, or by contacting privacy@cancer.ca . For more information about our privacy practices, visit cancer.ca/privacy.

AI Disclosure

We are committed to transparency and, the responsible use of technology in our hiring process. Artificial intelligence (AI) tools may be used to assist with certain administrative or screening tasks; however, all hiring decisions are made by people. We review and approve AI-assisted outputs to ensure fairness, accuracy, and alignment with our values. For more information about our privacy practices, visit cancer.ca/privacy .

Connect With Us

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#IND

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More about this job

Responsibilities

Coordinate and deliver the lodge program, support clients, manage referrals and payments, maintain program records, and help ensure safe lodge operations. Engage and guide volunteers, coordinate with staff and vendors, and follow program policies, admission standards, and emergency procedures.

Requirements

The role seeks a diploma or degree in progress in social services, health administration, or hospitality/tourism, plus three to five years of related experience or an equivalent combination. French is required and English is an asset; candidates should also have strong customer service, communication, organizational, computer, and volunteer leadership skills, with flexible shift availability.

Skills

Customer Service
Client Support
Volunteer Supervision
Volunteer Training
Conflict Resolution
Communication
Program Coordination
Data Collection
RDP Database
Microsoft Office
Organizational Skills
Prioritization
Lodge Operations
Safety Procedures
Emergency Response
Bilingual French

Benefits

Paid Parental Leave
Family Sick Time
Health Insurance

Visa sponsorship

Not detected in the job text

Keywords

Lodge Program
Client Services
Customer Service
Client Support
Volunteer Engagement
Volunteer Training
Volunteer Supervision
Program Coordination
RDP Database
Microsoft Office
Data Collection
Payment Processing
Community Health Partners
Referrals
Lodge Admissions
Infection Control
Emergency Procedures
Safety Practices
Building Operations
Maintenance Troubleshooting
Conflict Resolution
French
English
CPR-C
First Aid
WHMIS
Social Services
Health Administration
Hospitality
Tourism

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