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Jobs in Canada

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Added 4 mins ago
IG
Customer Service Representative
IPEX Group
Canada
- Full-time
Customer Service Representative – Oakville, ON
Added 4 mins ago
A
Customer Service Representative
Aliaxis
Canada
- Full-time
Customer Service Representative – Oakville, ON
Added 4 mins ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
Added 2 hours ago
Alterations Customer Service Representative
David's Bridal
Woodbridge, ON
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing…
Added 2 hours ago
CP
Postal Clerk - On call
Canada Post / Postes Canada
Montreal, QC
- Temporary
Performance a variety of sales/customer service activities to ensure complete customer satisfaction
Added 3 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Vancouver, BC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 3 hours ago
Alterations Specialist
David's Bridal
Cambridge, ON
…sold by them and taking care of them with one of the highest customer service scores in…
Added 3 hours ago
M
Business Development Associate
Manulife
Montreal, QC
- Full-time
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in…
Added 4 hours ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Toronto, ON
- Full-time
WELL Health Diagnostic Centres is looking for a skilled Patient Care Representative who will be responsible for the first impression when patients enter the clinic and for…
Added 4 hours ago
S
Unit Clerk, Oncology Clinic - BC Cancer - Abbotsford
Sanya’k̓ula
Abbotsford, BC
- Full-time
Added 4 hours ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
We're looking for a Customer Service Representative (CSR) to serve as the primary contact for a group of assigned customer accounts and take ownership of their orders. The CSR is the voice…
Added 4 hours ago
U
Intermediate Accountant
Univerus
Toronto, ON · North York, ON
- $50,000 to $65,000 CAD / year
- Full-time
…over 300 employees, more than 20 acquisitions, and a global customer base exceeding 3,500 organizations, Univerus delivers mission-critical technology across public and private sectors. Our…
Added 5 hours ago
TL
AP Associate
TruckPro, LLC
AB · Alberta, Canada
- Full-time
…(Edmonton) who is responsible to ensure accurate and timely processing of invoices, reconcile vendor accounts, and maintain organized financial records for the…
Added 8 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Calgary, AB
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 8 hours ago
RC
Inside Sales Representative
Rexel Canada
Brantford, ON
- $50,000 to $65,000 CAD / year
- Full-time
…dedicated to delivering exceptional value to our employees, customer and stake holders alike. Together we are building sustainable performance and shaping a better…
Added 9 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Toronto, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 9 hours ago
N1
Receptionist & Office Administrator
No. 1 Collision
Richmond, BC · Greater Vancouver, British Columbia
- Full-time
Previous experience as a Receptionist, Office Administrator, Customer Service Representative, or Administrative Assistant.
Added 9 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Ottawa, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 9 hours ago
GO
District Clerk
Government of Manitoba
Riverton, MB
- Part-time
…office environment, including data entry, document preparation, processing highly complex detailed documentation, and maintaining both electronic and manual filing…
Added 9 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Ottawa, ON · Kanata, ON
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 9 hours ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 9 hours ago
MC
Part Time Grocery and Warehouse Merchandiser
Merchandising Consultants Associates
Burnaby, BC
- $20 CAD / hour
- Part-time
- Contract
Processing damaged, expired, and unsaleable products
Added 10 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Montreal, QC · Saint-Laurent, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 10 hours ago
C
Software Developer Embedded Systems II (Co-op) – Canada
Cisco
Montreal, QC
- Full-time
…but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position…
Added 10 hours ago
GO
School Secretary, Qiqirtaq High School
Government of Nunavut
Gjoa Haven, NU
- Full-time
The Government of Nunavut is committed to creating a representative workforce; therefore, priority will be given to Nunavut Inuit who self-identify as being enrolled under the Nunavut…

Canadian Fiber Optics Corp

Customer Service Representative

Grande Prairie, AB, T8V 2N5, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: A minimum of 2 years experience in a similar role.
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Company

Canadian Fiber Optics (CFOC) and Northern Lights Fiber is committed to bridging the digital divide: we bring best-in-class broadband internet to rural and underserved markets. We are built on a foundation of Courage, Curiosity, Compassion and Humility. And the truth is… we love what we do! Bringing communities together is a powerful thing, and we are proud of the impact we make in the lives of our customers.

Job Summary:

We are seeking a reliable, and customer-focused Customer Service Representative to join our growing team. We are looking for someone energetic, outgoing, and driven to exceed customer expectations. The ideal candidate will bring a strong background in customer service, preferably with call center experience and a passion for creating positive customer experience.

What you will be doing:

Engage with residential and business customers via phone, email, and chat to provide solutions related to product knowledge, billing, collections, technical support, and retention.
Troubleshoot at a tier 1 level and resolve technical issues, including Wi-Fi connectivity and service interruptions.
Guide customers through service upgrades and activate new features as needed.
Retain customers by offering solutions and alternatives during cancellation inquiries.
Handle account setup, deactivation, billing inquiries, and payment processing.
Document customer interactions and updates accurately in the CRM system.
Follow up with customers to ensure satisfaction and build long-term relationships.
Participate actively in ongoing training and skill development sessions.
Stay informed about product updates, promotions, and new services.
Consistently meet or exceed key performance metrics for customer satisfaction and service quality.
Handle inbound sales calls and close service agreements when appropriate.

What we are looking for:

A minimum of 2 years experience in a similar role.
Experience in customer service
Knowledge of technical support is an asset but not required
Excellent communication skills, both verbal and written.
Strong organizational and time management abilities.
Confident problem-solver with strong attention to detail.
Comfortable managing multiple tasks in a fast-paced environment.
Team player with the ability to work independently.
Adaptable and responsive to changing business needs.
Knowledge of construction or fiber optic technology is an asset.

What We Offer:

At Canadian Fiber Optics Corp. our priority is our employees. The “work-hard-play-hard" isn’t just a saying for us - we are agile, passionate and energetic. We check our egos at the door, roll up our sleeves, move fast, get things done and support each other. Our leaders inspire the team, truly welcoming all members to be open, honest and provide feedback without fear of judgement. We want the curious, the champions and the collaborators.

We are consistently working to provide a safe work environment, competitive wages – including strong commission-based compensation, and many opportunities to learn and grow. If you commit to delivering results and make a difference, we look forward to hearing from you.

Work Schedule:

Must be available to work evenings and weekends based on customer and business needs.

Apply About employer

More about this job

Responsibilities

Engage with residential and business customers via phone, email, and chat to provide solutions for billing, technical support, and service upgrades. Document interactions in the CRM system and handle inbound sales calls to close service agreements.

Requirements

Requires a minimum of 2 years of experience in a similar customer service role. Candidates must possess excellent communication skills and the ability to work evenings and weekends.

Skills

Customer service
Technical support
Communication skills
Problem-solving
Time management
Organizational skills
CRM software
Billing
Collections
Sales
Troubleshooting
Wi-Fi connectivity
Attention to detail
Teamwork
Adaptability

Benefits

Competitive wages
Commission-based compensation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Broadband
Fiber Optics
Technical Support
CRM
Billing
Collections
Sales
Retention
Wi-Fi
Connectivity
Communication
Problem-solving
Time Management
Organizational Skills
Inbound Sales
Service Upgrades
Account Management
Tier 1 Support

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