Associate Director, PSP Operations

Position Type:

Permanent Full time

Compensation Range:

$129,270.00 - $161,590.00

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As the Associate Director, PSP Operations, you will provide senior operational leadership for the delivery of diverse Personnel Support Programs (PSP) that enhance the well-being, morale, and quality of life of the Canadian Armed Forces (CAF) community. You will oversee a broad portfolio that includes fitness, sports, recreation, mess operations, community services, health promotion, special interest activities, and other morale and welfare programs delivered across bases, wings, [CF1.1]and units within your area of responsibility.

Operating at the intersection of strategy and execution, you will translate organizational priorities into sustainable operational solutions, ensuring programs are delivered safely, effectively, and in accordance with established policies, governance frameworks, and service standards. You will provide expert leadership and advice on operational planning, business management, financial stewardship, workforce planning, risk management, human resource management, and organizational performance.

As a leader of senior management teams, you will support and strengthen PSP operations through coaching, mentoring, succession planning, and capability development. You will guide the development and implementation of strategic and business plans, operational frameworks, policies, and procedures that promote consistency, accountability, and continuous improvement across the organization.

You will serve as a trusted advisor to PSP leadership, Base/Wing stakeholders, and senior program managers, fostering strong partnerships that support effective program delivery and operational excellence. You will oversee compliance activities, operational reviews, investigations, audits, and performance monitoring while ensuring responsible stewardship of public and non-public resources.

Through strong leadership, sound governance, and effective business management, you will drive operational effectiveness, financial sustainability, and service excellence while ensuring the duty of care owed to CAF members and their families remains central to decision-making. Your efforts will contribute directly to organizational effectiveness, community well-being, and the operational readiness of the Canadian Armed Forces.
This role is ideally suited to a collaborative and purpose-driven leader who thrives in complex operational environments and is motivated by the opportunity to shape programs, services, and business practices that have a meaningful impact at a national scale.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses
Master’s degree in, Business Administration, Finance, Physical Education, Social Sciences or a related field, AND some years of experience in logistics administration and management experience in a related field
(OR Bachelor’s degree in, Business Administration, Finance, Physical Education Social Sciences, AND several years of experience in logistics administration and management experience in a related field)
(OR College diploma or certificate in Business Administration, Sports Administration, Exercise Sciences, Finance, Social Sciences or Hospitality Services, AND in-depth management experience in directly related fields of expertise)

Experience
In planning, coordinating and managing multi-business operations
In planning and organizing support for programs
In job specifications, positions management and controls
In fitness and sport facilities management and construction program
In developing and evaluating program, programs resources, policies and procedures
In applying policies, procedures, and regulations
In personnel administration
In budget and financial administration
In business planning
In project management
In negotiating service contracts
In planning and conducting presentations

Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership

LANGUAGE REQUIREMENTS

Bilingual

Reading:

Advanced

Writing:

Functional

Oral:

Advanced

TERM OF EMPLOYMENT

Start Date (dd/mm/yyyy):

04/01/2027

OTHER INFORMATION

The location for this position is:

Hybrid

The address associated with this location is:

4210 Labelle Street, Ottawa, Ontario, Canada

Relocation Eligibility:

The successful candidate may be eligible for relocation benefits subject to eligibility and approval.

Important Note:

This job advertisement closes at 12:00 AM (midnight) on the indicated closing date, according to the position’s local time zone. The posting is no longer available for applications once that date begins. To be considered, your application must be submitted before the specified deadline. If you experience any technical issues submitting your application, please email careers@cfmws.com before the deadline.

WHY JOIN CFMWS?

• A supportive and collaborative culture that values creativity, integrity and teamwork

• The opportunity to make a transformative difference in the lives of Canadian Armed Forces members, their families and Veterans

• Health and Wellbeing benefits (based on eligibility these can include drug, vision and dental coverage, healthcare spending account and access to telemedicine)

• Work-life balance (including leaves) and retirement planning (based on eligibility this includes access to a Defined Benefit Pension Plan)

• Opportunities for professional development, learning and career growth

• National and local discounts and perks

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits.

INCLUSION, EQUITY AND ACCESSIBILITY

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. If you are contacted regarding a job opportunity or assessment, please inform the recruitment team promptly of any accommodation measures that would help ensure you are assessed fairly and equitably. All information relating to accommodation measures will be handled confidentially.