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AC
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Canadian Forces Morale and Welfare Services (CFMWS)

Program Support Manager, MFS

Cold Lake, AB, Canada

$97,420.00 - $114,660.00 · Full-time

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Job details

Pay: $97,420.00 - $114,660.00
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Type:

Permanent Full time

Compensation Range:

$97,420.00 - $114,660.00

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

The Program Support Manager, MFS will manage, develop, implement and evaluate MFS programs, services and initiatives to meet the needs of the military community, develop and maintain strategic partnerships within the military and other service delivery agencies, as well as review programs and services to ensure compliance and consistency with Military and Veteran Family Services Program (MVFSP).
The Program Support Manager, MFS will develop and maintain Standard Operating
Procedures (SOPs) and program guidelines, as well as lead project teams in the
development and implementation of service/support programs and review policies, strategies, regulatory guidelines, programs costs/budgets and evaluation tools.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

Master's degree in Community Development, Family Studies, Education, Management or a related field, AND some years of experience in managing family services or program development projects

Bachelor's degree in Community Development, Family Studies, Education, Management or a related field, AND several years of experience in managing family or community development services

Experience

In working with a cross-section of the community

In developing, implementing and overseeing family related programs

In measuring and analyzing service performance

In personnel administration

In project management

In planning and conducting presentations, workshops and briefing sessions

In contract negotiations and administration

In developing, applying, interpreting policies and procedures

In non-violent crisis intervention, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

LANGUAGE REQUIREMENTS

English essential

Reading:

Advanced

Writing:

Functional

Oral:

Advanced

TERM OF EMPLOYMENT

Start Date (dd/mm/yyyy):

04/01/2027

OTHER INFORMATION

The location for this position is:

On-Site

The address associated with this location is:

1 Queensway Road, Cold Lake, Alberta, Canada

Relocation Eligibility:

The successful candidate may be eligible for relocation benefits subject to eligibility and approval.

Important Note:

This job advertisement closes at 12:00 AM (midnight) on the indicated closing date, according to the position’s local time zone. The posting is no longer available for applications once that date begins. To be considered, your application must be submitted before the specified deadline. If you experience any technical issues submitting your application, please email careers@cfmws.com before the deadline.

WHY JOIN CFMWS?

A supportive and collaborative culture that values creativity, integrity and teamwork
The opportunity to make a transformative difference in the lives of Canadian Armed Forces members, their families and Veterans
Health and Wellbeing benefits (based on eligibility these can include drug, vision and dental coverage, healthcare spending account and access to telemedicine)
Work-life balance (including leaves) and retirement planning (based on eligibility this includes access to a Defined Benefit Pension Plan)
Opportunities for professional development, learning and career growth
National and local discounts and perks

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits.

INCLUSION, EQUITY AND ACCESSIBILITY

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. If you are contacted regarding a job opportunity or assessment, please inform the recruitment team promptly of any accommodation measures that would help ensure you are assessed fairly and equitably. All information relating to accommodation measures will be handled confidentially.

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More about this job

Responsibilities

The Program Support Manager will develop, implement, and evaluate military family services programs to ensure they meet the needs of the community. They are also responsible for managing strategic partnerships, overseeing program budgets, and maintaining standard operating procedures.

Requirements

Candidates must hold a Master's or Bachelor's degree in a relevant field such as Community Development, Family Studies, or Management. Significant experience in managing family or community development services and project management is required.

Skills

Program management
Community development
Family services
Project management
Strategic partnerships
Policy development
Budgeting
Personnel administration
Contract negotiation
Crisis intervention
Leadership
Communication
Innovation
Client focus
Organizational knowledge

Benefits

Health benefits
Vision coverage
Dental coverage
Healthcare spending account
Telemedicine
Defined benefit pension plan
Professional development
Discounts and perks

Visa sponsorship

Not detected in the job text

Keywords

Program Support
Military Family Services
Community Development
Family Studies
Project Management
Strategic Partnerships
Standard Operating Procedures
Policy Development
Budgeting
Personnel Administration
Contract Negotiation
Crisis Intervention
Military Community
Veteran Support
Performance Analysis
Leadership
Client Focus
Regulatory Guidelines

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