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Added 7 mins ago
SI
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Canadian Forces Morale and Welfare Services

Associate Director, PSP Operations

Ottawa, ON, Canada

$129,270.00 - $161,590.00 · Full-time

Apply on LinkedIn About employer

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Job details

Pay: $129,270.00 - $161,590.00
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Type

Permanent Full time

Compensation Range

$129,270.00 - $161,590.00

CFMWS – WHERE PURPOSE MEETS PASSION!

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

As the Associate Director, PSP Operations, you will provide senior operational leadership for the delivery of diverse Personnel Support Programs (PSP) that enhance the well-being, morale, and quality of life of the Canadian Armed Forces (CAF) community. You will oversee a broad portfolio that includes fitness, sports, recreation, mess operations, community services, health promotion, special interest activities, and other morale and welfare programs delivered across bases, wings, [CF1.1]and units within your area of responsibility.

Operating at the intersection of strategy and execution, you will translate organizational priorities into sustainable operational solutions, ensuring programs are delivered safely, effectively, and in accordance with established policies, governance frameworks, and service standards. You will provide expert leadership and advice on operational planning, business management, financial stewardship, workforce planning, risk management, human resource management, and organizational performance.

As a leader of senior management teams, you will support and strengthen PSP operations through coaching, mentoring, succession planning, and capability development. You will guide the development and implementation of strategic and business plans, operational frameworks, policies, and procedures that promote consistency, accountability, and continuous improvement across the organization.

You will serve as a trusted advisor to PSP leadership, Base/Wing stakeholders, and senior program managers, fostering strong partnerships that support effective program delivery and operational excellence. You will oversee compliance activities, operational reviews, investigations, audits, and performance monitoring while ensuring responsible stewardship of public and non-public resources.

Through strong leadership, sound governance, and effective business management, you will drive operational effectiveness, financial sustainability, and service excellence while ensuring the duty of care owed to CAF members and their families remains central to decision-making. Your efforts will contribute directly to organizational effectiveness, community well-being, and the operational readiness of the Canadian Armed Forces.

This role is ideally suited to a collaborative and purpose-driven leader who thrives in complex operational environments and is motivated by the opportunity to shape programs, services, and business practices that have a meaningful impact at a national scale.

Qualifications Needed

Education, Certifications and Licenses

Master’s degree in, Business Administration, Finance, Physical Education, Social Sciences or a related field, AND some years of experience in logistics administration and management experience in a related field

(OR Bachelor’s degree in, Business Administration, Finance, Physical Education Social Sciences, AND several years of experience in logistics administration and management experience in a related field)

(OR College diploma or certificate in Business Administration, Sports Administration, Exercise Sciences, Finance, Social Sciences or Hospitality Services, AND in-depth management experience in directly related fields of expertise)

Experience

In planning, coordinating and managing multi-business operations

In planning and organizing support for programs

In job specifications, positions management and controls

In fitness and sport facilities management and construction program

In developing and evaluating program, programs resources, policies and procedures

In applying policies, procedures, and regulations

In personnel administration

In budget and financial administration

In business planning

In project management

In negotiating service contracts

In planning and conducting presentations

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

Language Requirements

Bilingual

Reading

Advanced

Writing

Functional

Oral

Advanced

TERM OF EMPLOYMENT

Start Date (dd/mm/yyyy)

04/01/2027

Other Information

The location for this position is:

Hybrid

The address associated with this location is:

4210 Labelle Street, Ottawa, Ontario, Canada

Relocation Eligibility:

The successful candidate may be eligible for relocation benefits subject to eligibility and approval.

Important Note

This job advertisement closes at 12:00 AM (midnight) on the indicated closing date, according to the position’s local time zone. The posting is no longer available for applications once that date begins. To be considered, your application must be submitted before the specified deadline. If you experience any technical issues submitting your application, please email careers@cfmws.com before the deadline.

WHY JOIN CFMWS?

A supportive and collaborative culture that values creativity, integrity and teamwork
The opportunity to make a transformative difference in the lives of Canadian Armed Forces members, their families and Veterans
Health and Wellbeing benefits (based on eligibility these can include drug, vision and dental coverage, healthcare spending account and access to telemedicine)
Work-life balance (including leaves) and retirement planning (based on eligibility this includes access to a Defined Benefit Pension Plan)
Opportunities for professional development, learning and career growth
National and local discounts and perks

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits.

INCLUSION, EQUITY AND ACCESSIBILITY

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. If you are contacted regarding a job opportunity or assessment, please inform the recruitment team promptly of any accommodation measures that would help ensure you are assessed fairly and equitably. All information relating to accommodation measures will be handled confidentially.

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More about this job

Responsibilities

Provide senior operational leadership for a broad portfolio of Personnel Support Programs, ensuring safe, effective, and policy-compliant delivery across bases, wings, and units. Lead business and financial planning, workforce development, governance, compliance, performance monitoring, and partnerships to strengthen operational effectiveness and service quality.

Requirements

Requires a master’s degree in a relevant field with some related logistics administration and management experience, or a bachelor’s degree with several years of experience, or a relevant college diploma or certificate with in-depth management experience. Candidates need experience in multi-business operations, program and financial administration, personnel management, facilities, policy and procedure application, business and project planning, contract negotiation, and presentations; advanced reading and oral proficiency and functional writing in both official languages are specified.

Skills

Operational Planning
Program Management
Financial Administration
Budget Management
Workforce Planning
Risk Management
Human Resource Management
Business Planning
Project Management
Policy Development
Performance Monitoring
Contract Negotiation
Fitness and Sports Facilities Management
Leadership and Team Development
Bilingual Communication

Benefits

Health and Wellbeing Benefits
Drug Coverage
Vision Coverage
Dental Coverage
Healthcare Spending Account
Telemedicine
Paid Leave
Defined Benefit Pension Plan
Professional Development
Career Growth Opportunities
Discounts and Perks

Visa sponsorship

Not detected in the job text

Keywords

Personnel Support Programs
Canadian Armed Forces
Operational Leadership
Multi-Business Operations
Operational Planning
Business Management
Financial Stewardship
Workforce Planning
Risk Management
Human Resource Management
Fitness
Sports
Recreation
Mess Operations
Community Services
Health Promotion
Program Development
Policies and Procedures
Governance
Compliance
Operational Reviews
Investigations
Audits
Performance Monitoring
Budget Administration
Project Management
Contract Negotiation
Succession Planning
Facilities Management
Bilingual Communication

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