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Canadian Hearing Services

Hearing Care Counsellor

Barrie, ON, Canada

Job type: Contract
Apply by: Oct 30, 2026
Experience: The ideal candidate will have a Bachelor’s degree in the Social Services field along with 3-5 years’ counselling experience with the elderly.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Canadian Hearing Services (CHS) has an opening for a Hearing Care Counsellor based in Barrie. Reporting to the Program Manager, the Hearing Care Counsellor will be responsible for providing individual counselling, support, and case management for eligible Hearing Care Counselling (HCC) clients (age 55 and up and hard of hearing or deaf).

This will be a full-time, 1-year contract position, working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is due to a maternity leave.

The ideal candidate will have a Bachelor’s degree in the Social Services field along with 3-5 years’ counselling experience with the elderly. Proficiency in French or another second language is an asset. You also have proven knowledge of and experience in the hearing loss field including evaluating hearing loss utilizing audio scope and audiometer testing devices as well as providing general instruction to clients in the use, care, and maintenance of hearing aids and assistive listening devices.

You have excellent administrative, communication, and interpersonal skills including liaising and consulting with other counsellors, agencies, and services to promote the independence and empowerment of clients with acquired hearing loss, so as to enhance daily functioning, safety and social access. You have a sense of urgency and can handle a pressurized environment with the ability to manage a varied workload with competing priorities and deadlines. A valid driver’s license and access to a reliable vehicle are required for this role, as travel within the service area may be required.

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – September 18, 2026, External – Until Filled

Interested applicants please apply directly through the Canadian Hearing Services Careers Site.

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.

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More about this job

Responsibilities

Provide individual counselling, support, and case management to eligible clients aged 55 and older who are Deaf or hard of hearing. Assess hearing loss, instruct clients in the use and care of hearing aids and assistive listening devices, and coordinate with counsellors, agencies, and services to support clients’ independence and daily functioning.

Requirements

A bachelor’s degree in a social services field and 3–5 years of counselling experience with older adults are sought, along with knowledge and experience in hearing loss assessment and hearing devices. Strong administrative, communication, and interpersonal skills are required, as are a valid driver’s license, access to a reliable vehicle, and legal eligibility to work in Canada; French or another second language is an asset.

Skills

Individual Counselling
Case Management
Elderly Client Counselling
Hearing Loss Assessment
Audioscope Testing
Audiometer Testing
Hearing Aid Instruction
Assistive Listening Device Instruction
Administrative Skills
Communication
Interpersonal Skills
Client Advocacy
Workload Management
Deadline Management
French or Additional Language Proficiency
Driving

Visa sponsorship

Not detected in the job text

Keywords

Hearing Care Counselling
Individual Counselling
Case Management
Social Services
Elderly Care
Deaf and Hard of Hearing
Acquired Hearing Loss
Hearing Loss Assessment
Audioscope
Audiometer
Hearing Aids
Assistive Listening Devices
Client Support
Client Empowerment
Interagency Coordination
Administrative Skills
Communication Skills
Interpersonal Skills
Workload Management
Deadline Management
French
Driver’s License
Reliable Vehicle

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