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Canadian Hearing Services

Supervisor, Intake

ON, Canada
Ontario, Canada, Canada

Pay: $82,742 to $85,301 CAD / year
Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Canadian Hearing Services (CHS) has an opening for a Supervisor, Intake position. Reporting to the Manager, Operations & Service Performance Programs & Services Operations, the Supervisor ensures that accurate client data is collected, appropriate services are identified, and referrals are made internally or externally as needed. This role serves as the first point of contact for clients and plays a critical role in ensuring a smooth and informed entry into CHS programs.

This role will coordinate intake across multiple service areas, including Connect Mental Health Counselling, General Support Services, Hearing Care Counselling, Deafblind Intervening, Settlement Services, Language Instruction for Newcomers to Canada, and Workforce Literacy. This role focuses on ensuring culturally and linguistically appropriate service for Deaf, Francophone, and linguistic minority clients, and coordinating interpretation services as needed. Responsibilities include managing intake documentation, maintaining waitlists, supporting communication access, and ensuring the use of best practice screening and assessment tools, and supervising Program Assistants. The Supervisor also contributes to service improvement through database management and participation in organizational committees.

This will be a permanent, full-time position, working Monday – Friday, 9:00 a.m. – 5:00 p.m.

This posting is due to this being a new position.

The ideal candidate will have a bachelor’s degree in social work, psychology, or a related human services field, or an equivalent combination of education and experience, and a Minimum 2–3 years of experience in client intake, service navigation, or mental health triage, preferably in a multi-service or community-based setting. Have demonstrated experience using standardized screening and assessment tools in a mental health or social services context, and knowledge of best practices in intake coordination, client engagement, and referral processes. Fluency in one or more of the following languages used by Canadian Hearing Services' clients is strongly preferred: American Sign Language (ASL), Langue des signes québécoise (LSQ), and/or French.

You have strong organizational, communication, and interpersonal skills, with the ability to manage competing priorities and meet deadlines. Demonstrated cultural competency and sensitivity to working in diverse communities. Proven ability to work both independently and collaboratively in a fast-paced, virtual and in-person environment

Canadian Hearing Services (“CHS”) is the leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers to participation. It is the largest and only Accredited organization of its kind in North America. Building on its 86-year history following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.

CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)

CLOSING DATE: Internal – October 2, 2026, External – Until Filled

Interested candidates please apply directly through the Canadian Hearing Services careers site.

COVID-19 considerations:

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

*Please note that as per the terms of our Collective Agreement, qualifying internal candidates will be considered first. External candidates will be contacted if you are selected for an interview.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.

CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.

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More about this job

Responsibilities

Oversee intake across multiple service areas, ensuring accurate client information, appropriate screening, service identification, and internal or external referrals. Manage intake documentation and waitlists, coordinate communication and interpretation access, supervise Program Assistants, and contribute to service improvement through database management and committee participation.

Requirements

A bachelor’s degree in social work, psychology, or a related human services field - or an equivalent combination of education and experience - is sought, along with at least 2–3 years of relevant intake, service navigation, or mental health triage experience. Candidates should have experience with standardized screening tools, knowledge of intake and referral best practices, strong organizational and interpersonal abilities, cultural competency, and the ability to work independently and collaboratively; ASL, LSQ, or French fluency is strongly preferred.

Skills

Client Intake
Service Navigation
Mental Health Triage
Screening And Assessment
Intake Coordination
Client Engagement
Referral Management
Waitlist Management
Database Management
Communication Access
Interpretation Coordination
Cultural Competency
Organizational Skills
Communication Skills
Interpersonal Skills
Team Supervision

Visa sponsorship

Not detected in the job text

Keywords

Client Intake
Service Navigation
Mental Health Triage
Standardized Screening Tools
Assessment Tools
Intake Coordination
Client Engagement
Referral Processes
Waitlists
Intake Documentation
Database Management
Communication Access
Interpretation Services
Program Assistant Supervision
Cultural Competency
Deaf Services
Hard Of Hearing Services
Mental Health Counselling
General Support Services
Hearing Care Counselling
Deafblind Intervening
Settlement Services
Language Instruction
Workforce Literacy
American Sign Language
Langue Des Signes Québécoise
French
Accreditation Canada
Accessibility For Ontarians With Disabilities Act

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