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Canadian Mental Health Association Peel Dufferin

Crisis Worker

Brampton, ON, Canada

Base Salary: $76,759.31 - $89,160.03 annually (Candidate qualifications will be considered when determining the starting salary) · Full-time

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Job details

Pay: Base Salary: $76,759.31 - $89,160.03 annually (Candidate qualifications will be considered when determining the starting salary)
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 3 years of experience working in acute mental health sector, preferably in the community
Posting language: English
Posted: Oct 27, 2026

Original job description

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

4 weeks accrued vacation
Up to 18 paid sick days accrued per year, plus 2 flexible days each year
HOOPP Pension Plan
Ongoing professional development plus $250 annual funding for continuing education and certifications
$350 annual allowance to invest in achieving your personal wellness goals
Participation in organizational pay for performance incentive program

We're looking for a full-time permanent Crisis Worker to join our team!

As a Crisis Worker on our integrated health team, you will be empowered to make a bigger impact than you ever imagined. From triaging calls over the crisis line to being mobile out in the community, you’ll perform a variety of important tasks that make each day new and exciting.

Status: Full-Time permanent, 12 hours shifts on a rotational schedule including days, overnights, weekends and public holidays. Note, this posting is for an active vacancy.

Base Salary: $76,759.31 - $89,160.03 annually (Candidate qualifications will be considered when determining the starting salary)

Location: This position is based out of our office at 60 West Drive, Brampton. Due to the nature of the program, this role is on-site and community based.

What you will do

Provide immediate crisis line response, initial triage, crisis stabilization and development of intervention plans
Provide needed assistance and follow-up post crisis with telephone check-ins, mobile crisis response or by connecting clients to appropriate follow-up agencies/networks
Conduct risk and safety assessments, mental status examinations, promote healthy coping strategies, and assist in developing follow-up and safety plans for clients in the community
Work side by side in ‘ride alongs’ with police officers and other crisis support workers in completing mobile crisis intervention assessments
Form collaborative relationships with CMHA colleagues and strong partnerships with hospitals, law enforcement agencies, and mental health and social service agencies to build an effective delivery of crisis service in the community
Assist in identifying and developing goals towards understanding prevention, treatment, and rehabilitation of individuals with mental illness and addiction concerns
Participate in agency and community meetings, committees and workgroups as requested by manager

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What you need to join our team

University Degree in Social Work, BSc. Nursing, Occupational Therapy, or Master's degree in Counselling
Must be a Regulated Health Professional (Registered Nurse, Registered Psychotherapist or Registered Occupational Therapist) or Registered Social Worker and adhere to standards of practice as per designated college OR eligible and willing to become regulated health professional or RSW within first 6 months of employment
Minimum 3 years of experience working in acute mental health sector, preferably in the community
Experience with crisis intervention techniques and theory-based practice in working with the seriously mentally ill, including a good understanding of the Mental Health Act and DSM V as it relates to crisis
Knowledge on risk assessments, suicide prevention, and principles of crisis theory and intervention
Comfortable working on the phone and in person in potentially high risk and stressful situations
Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence
Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
Fluency in a second language, including ASL (American Sign Language) is considered an asset
Ability to work 12-hour shifts on a rotational schedule: days, overnights, weekends, and public holidays
Valid Canadian driver’s license and access to an insured automobile in good repair
Satisfactory Vulnerable Sector Screening (Police Check) report and provide fingerprints to Peel Regional Police

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments, and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at HRrecords@cmhapeel.ca

Use of Artificial Intelligence (AI) in Recruitment

To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.

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More about this job

Responsibilities

Respond to crisis-line calls, triage and stabilize clients, assess risk and safety, and develop intervention, follow-up, and safety plans. Provide mobile crisis support and collaborate with police, hospitals, CMHA colleagues, and community agencies to coordinate care.

Requirements

Requires a degree in social work, nursing, occupational therapy, or counselling, along with registration as a regulated health professional or registered social worker, or eligibility and willingness to obtain registration within six months. Candidates need at least three years of acute mental health experience, crisis intervention and risk-assessment knowledge, strong communication skills, availability for rotating 12-hour shifts, a valid driver’s licence and insured vehicle, and a satisfactory vulnerable sector screening.

Skills

Crisis Intervention
Crisis Line Triage
Crisis Stabilization
Risk Assessment
Safety Planning
Suicide Prevention
Mental Status Examination
Mobile Crisis Response
Mental Health Assessment
Client Follow-Up
Interagency Collaboration
Cultural Competence
Anti-Oppressive Practice
Communication
De-Escalation
Community Mental Health

Benefits

Four Weeks Accrued Vacation
Up To 18 Paid Sick Days Per Year
Two Flexible Days Per Year
HOOPP Pension Plan
Employee Family Assistance Plan
Optional Extended Health And Dental Benefits
Ongoing Professional Development
Annual Continuing Education And Certification Funding
Annual Personal Wellness Allowance
Pay For Performance Incentive Program

Visa sponsorship

Not detected in the job text

Keywords

Crisis Line
Crisis Triage
Crisis Stabilization
Crisis Intervention
Mobile Crisis Response
Risk Assessment
Safety Assessment
Suicide Prevention
Mental Status Examination
Mental Health Act
DSM-5
Crisis Theory
Safety Planning
Acute Mental Health
Community Mental Health
Mental Illness
Addictions
Police Ride-Alongs
Interagency Collaboration
Cultural Competence
Anti-Racist Practice
Anti-Oppressive Practice
Intersectional Practice
Registered Nurse
Registered Psychotherapist
Registered Occupational Therapist
Registered Social Worker
Vulnerable Sector Screening
Valid Driver’s Licence
American Sign Language

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