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Canadian North

Agent, Cargo

Ottawa, ON, K1V 0R1, Canada

Pay: Pay Rate: Starting at $21.50 per hour in accordance with the UNIFOR Collective Agreement.
Job type: Full-time
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why Work With Us?

Purpose-Driven Work – Your skills keep northern communities connected
Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline

Ready to Get Started?

If you’re reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.

About the position

To preform customer service in relation to Cargo operations. Assist customers with processing and picking up with cargo packages.

Level: As per the UNIFOR Collective Agreement.

Pay Rate: Starting at $21.50 per hour in accordance with the UNIFOR Collective Agreement.

Reporting to: Manager, Cargo & Ramp

DUTIES AND RESPONSIBILITIES:
Must be able to perform, but not be limited to, the following duties and responsibilities:

Comply with Company and MOT Standards and Regulations;
Assist with claims for damaged or missing goods;
Maintain records as required;
Record flight arrival and departing times;
Conduct radio communications with the aircraft;
Process load control data;
Issue Airway Bills and process sales reports for deposit;
Disseminate information;
Process shipment and reception of all cargo;
Initiate claims resulting from missing and damaged cargo;
Perform other duties and functions related to the foregoing;
Assist Cargo/Ramp Attendant Agent if so required;
Cargo reservations create reservations and compute fares for customers;
Other duties as assigned.

SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:

High School diploma or equivalent related work experience
One (1) year of previous experience
Previous accounting experience considered an asset;
Knowledge and experience, preferably in cargo/ramp operations, considered an asset;
Knowledge of Canadian North’s Cargo computer program;
Knowledge of Canadian North Cargo and Ramp procedures manual;
Operational knowledge of company aircraft handling;
Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods acceptance level certificate;
Demonstrated strong communication, organizational, & interpersonal skills;
Ability to accomplish multiple tasks in high pressure, high volume environment;
Proven customer service skills;
Ability to communicate in Inuktut a definite asset;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.

Please note: Relocation assistance is not available for this position. The successful candidate must be located in Ottawa, ON.

Please note: This job entails irregular hours, including weekends, holidays, and shift work. Shift schedules will be bid in order of seniority. As a result, we cannot provide you with a schedule around your current job, school schedule, activities, etc. You are however able to shift trade with your colleagues, but you are responsible for the shifts that you are scheduled. Employees will be given a minimum of (7) calendar days to select their shifts and the work schedule will be finalized (14) days prior to the effective date.

Closing date: October 4 , 2026

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More about this job

Responsibilities

The Cargo Agent is responsible for processing cargo shipments, assisting customers with package pickups, and managing cargo reservations. They also perform operational duties such as recording flight times, conducting radio communications, and ensuring compliance with safety regulations.

Requirements

Candidates must have a high school diploma or equivalent and at least one year of relevant work experience. Proficiency in cargo operations, dangerous goods handling, and strong communication skills are required, with the ability to obtain an Airport Restricted Area Identity Card.

Skills

Customer service
Cargo operations
Radio communications
Load control
Data entry
Record keeping
Dangerous goods handling
Communication skills
Organizational skills
Interpersonal skills
Problem solving
Aviation procedures

Benefits

Medical insurance
Dental insurance
Life insurance
Retirement savings plan
Short-term disability coverage
Long-term disability coverage
Travel privileges
Cargo shipping privileges

Visa sponsorship

Not detected in the job text

Keywords

Cargo
Aviation
Customer Service
Logistics
Dangerous Goods
Airway Bills
Load Control
Radio Communications
Airport Operations
Transport Canada
Unifor
Safety Regulations
Inventory Management
Shift Work

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