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Added 9 hours ago
AG
Ground Ramp Lead
Alliance Ground International
Richmond, BC · YVR Airport
- Part-time
As a Ramp Agent, you will play an important role in ensuring that flights run on time by providing efficient ground support services.
Added 17 hours ago
B-
Coordonateur/trice fret maritime / Ocean Freight Coordinator
BLV - Value Chain Partners
Pointe-Claire, QC
- Full-time
Monitor container cut-off dates, vessel schedules, and cargo readiness to prevent delays; proactively resolve discrepancies (e.g., weight/measurement mismatches, missing documents).
Added 1 day ago
Customer Service And Cargo Agent (Williams Lake) PTOC
Pacific Coastal Airlines
Williams Lake, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a…
Added 1 day ago
Customer Service And Cargo Agent (Williams Lake) PTOC
Pacific Coastal Airlines
Williams Lake, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a…
Added 1 day ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 1 day ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 4 days ago
CR
Global Forwarding Agent (Ocean Import)
C.H. Robinson
Montreal, QC
- Full-time
We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Ocean Import). Is that you? Are you detail-oriented,…
Added 4 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 4 days ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Act as a cargo acceptance agent in bases where none are present.
Added 4 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 4 days ago
Northern Station Agent
The Talent Team at Perimeter Aviation
MB · Grand Rapids, MB · Lac Brochet 197A, MB · St. Theresa Point, MB · Wasagamack, MB · God'S River 86A, MB · Shamattawa 1, MB · Norway House 17, MB · Oxford House 24, MB · Cross Lake 19, MB · Island Lake, MB · Brochet, MB · Sachigo Lake, ON · Lake, ON · South Indian Lake, MB · ON · Gods Lake Narrows, MB · Gods River, MB · Lac Brochet, MB · Little Grand Rapids, MB · North Spirit Lake, ON · Pikangikum, ON · Red Sucker Lake, MB · Saint Theresa Point, MB · Sandy Lake, ON · Tadoule Lake, MB · Weagamow Lake, ON
The Northern Stations Agent’s duties include performing tasks related to aircraft loading/unloading and ensuring that there is constant communication with Flight Crew personnel and other…
Added 4 days ago
CN
Agent, Customer Service
Canadian North
Iqaluit, NU
- Full-time
Free or discounted cargo shipping through our Cargo Privileges Program
Added 4 days ago
CN
Coordinator, Customer Service
Canadian North
Yellowknife, NT
- Part-time
Cargo shipping privileges (per company policy)
Added 5 days ago
JA
Customer Service Agent (PT)
Jazz Aviation LP
Yellowknife, NT
- Part-time
Our Customer Service Agent, Kamaljeet, explains why she is passionate about her work
Added 5 days ago
SL
Air & Ocean Freight Coordinator
Setara Logistics
Canada
- Contract
Monitor cutoffs, departure and arrival milestones, cargo availability, free time and delivery appointments.
Added 5 days ago
AI
STATION AGENT Level 3 YGW
Air Inuit
QC
- Full-time
As a Station Agent Level 3, you help ensure safe, reliable, and efficient station operations across passenger service, cargo, counter, and ramp activities. You provide professional customer…
Added 5 days ago
AG
Ground Ramp Agent
Alliance Ground International
Regina, SK · YQR Airport
- Part-time
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services.
Added 5 days ago
R
Stage - Superviseur COOP- Hiver 2027 | Internship - COOP supervisor – Winter 2027 (Mirabel)
RTX
Mirabel, QC
- Full-time
Agir en tant qu’agent de prévention et de respect des règles de santé sécurité au travail.
Added 5 days ago
R
COOP Stage Superviseur Hiver 2027 | Internship - COOP supervisor – Winter 2027
RTX
Longueuil, QC
- Full-time
Agir en tant qu’agent de prévention et de respect des règles de santé sécurité au travail.
Added 6 days ago
SI
Cargo Office Agent ($21.50/h) YYZ
Swissport International AG
Mississauga, ON
- Full-time
The Cargo office agent will assist on daily operations. Verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.
Added 7 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 7 days ago
Customer Service, Ramp, and Cargo Agent (Victoria) PTOC
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 7 days ago
Lead Crew Scheduling Agent
Air Inuit
Montreal, QC
…a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300…
Added 7 days ago
Lead Crew Planning Agent
Air Inuit
Montreal, QC
…a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300…
Added 7 days ago
AI
Agent - Crew Scheduling
Air Inuit
Montreal, QC
- Full-time
Since 1978 Air Inuit has been providing scheduled, charter, cargo, and emergency air transportation services in Nunavik and beyond, 24 hours a day, 365 days a year. Collectively owned by…

Canadian North

Agent, Customer Service

Iqaluit, NU, X0A 0H0, Canada

Pay Rate: Starting at $21.50 per hour · Full-time

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Job details

Pay: Pay Rate: Starting at $21.50 per hour
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 23, 2026

Original job description

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

Three weeks of paid vacation
Two weeks of paid personal leave
Free or discounted cargo shipping through our Cargo Privileges Program
Travel benefits with Canadian North and 100+ airlines
Health, dental, and life insurance
Retirement savings plans

About the position

As a Customer Service Agent, you will assist passengers throughout their travel journey by checking them in, handling baggage, providing information, and helping deliver a positive travel experience.

Pay Rate: Starting at $21.50 per hour

Northern Living Allowance: $8.89 per hour (equal to $18,500.00 per year)

Language Premium: Additional $2.00 per hour for employees who are fluent in Inuktut.

Schedule: This job may require you to work different hours, including evenings, weekends, and holidays. Work schedules are assigned based on seniority. Because of this, we cannot adjust your schedule to fit another job, school, or personal commitments.

Please note that relocation assistance is not available for this position. To be considered, applicants must live in Iqaluit, NU.

What You'll Do

Check in passengers and process baggage;
Make reservations and calculate fares;
Provide information to passengers and customers;
Respond to travel agency inquiries;
Assist passengers with mobility needs and other special requirements;
Issue tickets and prepare sales reports for deposit;
Collect, maintain, and send reservation and passenger information;
Manage staff travel and employee travel for both business and personal purposes;
Maintain records and files as required;
Process claims for lost, delayed, or damaged baggage;
Record aircraft arrival and departure times;
Communicate with aircraft by radio when required;
Provide aircraft load information;
Assist Cargo/Ramp Attendants when needed with tasks such as processing carry-on baggage and placing safety cones (loading the aircraft is not required);
Perform other related duties as required; and
Carry out any other duties assigned by management.

What You'll Bring

Required

High school diploma or equivalent work experience
Strong communication and customer service skills
Ability to work well in a team environment
Strong computer skills, including Microsoft Word, Excel, and Outlook
Ability to manage multiple tasks and stay organized in a fast-paced environment
Willingness to support all areas of passenger services
Ability to work a flexible schedule, including evenings, weekends, holidays, and irregular hours
Ability to obtain and maintain a Restricted Area Identity Card (RAIC)

Nice to Have

Previous customer service experience
Experience in the airline, travel, or aviation industry
Knowledge of airline ticketing systems
Knowledge of passenger check-in procedures and baggage handling
Experience assisting passengers with mobility needs
Ability to speak English and French, or English and Inuktut
Experience with airline documentation and paperwork

Closing date: November 1, 2026

Apply About employer

More about this job

Responsibilities

The Customer Service Agent assists passengers throughout their travel journey by managing check-ins, baggage, and reservations. They also provide essential information, support special mobility needs, and coordinate with aircraft operations.

Requirements

Applicants must possess a high school diploma or equivalent and demonstrate strong communication and computer skills. The role requires the ability to work a flexible schedule and obtain a Restricted Area Identity Card (RAIC).

Skills

Customer service
Communication
Computer skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
Baggage handling
Ticketing systems
Radio communication
Problem solving
Organization
Teamwork

Benefits

Three weeks of paid vacation
Two weeks of paid personal leave
Cargo privileges program
Travel benefits
Health insurance
Dental insurance
Life insurance
Retirement savings plans

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Aviation
Airline
Passenger Services
Baggage Handling
Ticketing
Reservations
Microsoft Office
RAIC
Radio Communication
Logistics
Transportation
Inuktut
Safety
Ground Operations

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