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Closed listing

Canadian North

Commissary & Catering Coordinator

Ottawa, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 11, 2026
Posting language: English
Posted: Oct 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Position Summary

Do you enjoy coordinating complex operations, building strong vendor relationships, and creating exceptional customer experiences? As a Commissary & Catering Coordinator, you'll play a key role in shaping the onboard experience for Canadian North passengers across our network.

From menu planning and catering logistics to charter operations and inventory management, you'll help ensure our aircraft are equipped with the products and services needed to deliver a safe, reliable, and memorable passenger experience. This role offers a unique opportunity to combine operational coordination, customer experience, and supplier management within a fast-paced aviation environment.

What You'll Do

In this role, you will support the planning, coordination, and continuous improvement of Canadian North's onboard products and catering programs.

Key responsibilities include:

Coordinate catering, commissary, and inflight product programs across the airline network
Support menu planning and development, onboard product enhancements, service standards, cost management initiatives, and customer experience improvements
Coordinate loading logistics and distribution of onboard products, galley equipment, catering supplies, passenger amenities, and commissary items
Build and maintain strong relationships with suppliers, caterers, and third-party vendors by communicating service requirements, providing forecasts, monitoring performance, and ensuring compliance with applicable regulatory and company standards
Coordinate charter catering operations, monitor charter requirements, and serve as the primary contact for charter-related onboard services
Investigate service irregularities, respond to inflight reports, and support corrective action planning and implementation
Maintain documentation, including galley specifications, onboard product records, and operational procedures
Promote a culture of safety by supporting hazard reporting, risk assessments, workplace inspections, audits, investigations, and continuous improvement initiatives
Remain informed of scheduled flight operations and provide operational support as required

What You'll Need to Succeed

High school diploma or an equivalent combination of education and related experience
Minimum one (1) year of experience in aviation, catering, logistics, inventory management, hospitality, or a related operational environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Experience with inventory distribution and control
Strong time management skills with the ability to manage multiple priorities and deadlines in a fast-paced, team-oriented environment
Strong interpersonal and communication skills
Strong organizational, analytical, and problem-solving skills
Ability to perform physical duties, including frequent bending, pulling, pushing, and lifting of catering equipment and commissary products
Ability to work independently with minimal supervision
Demonstrated initiative, creativity, and a proactive approach to problem-solving
Ability to work irregular hours, including weekends, holidays, and on-call shifts, as required
Willingness and ability to travel as required
Ability to obtain and maintain a Restricted Area Identity Card (RAIC)

Bonus Qualifications

Previous airline experience (e.g., passenger services, ramp operations, catering, charter operations, flight attendant experience)
Knowledge of cargo load control, aircraft limitations, and ground handling services
Bilingualism (English/French)
National Food Safety Training Program (NFSTP) certification, or ability to obtain certification
Ability to communicate in Inuktut

More Than a Job

At Canadian North, you'll join a team that plays a vital role in connecting people, communities, and essential services across the North. You'll enjoy meaningful work, opportunities to learn and grow, travel privileges, and the chance to build a rewarding career while making a lasting impact in the communities we serve.

Total Rewards & Employee Benefits

Travel privileges with Canadian North and over 100 partner airlines
Cargo shipping privileges
Three weeks of paid vacation
112 hours of paid personal leave
Comprehensive health, dental, and life insurance coverage
Short-term and long-term disability benefits
Retirement savings program with employer contributions and matching
Employee Share Purchase Program
24/7 virtual healthcare and employee assistance programs
Professional development opportunities
Exclusive employee discounts on travel, hotels, fitness memberships, mobile plans, shopping, and more!

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.

Closing date: October 11, 2026

About employer

More about this job

Responsibilities

Coordinate catering, commissary, onboard product, and charter service programs across the airline network, including menu planning, product distribution, inventory, and vendor relationships. Investigate service irregularities, maintain operational documentation, support safety and continuous improvement initiatives, and provide operational support as needed.

Requirements

Requires a high school diploma or equivalent education and related experience, plus at least one year of experience in aviation, catering, logistics, inventory management, hospitality, or a related operational environment. Candidates need Microsoft Office proficiency, inventory control experience, strong organizational and communication skills, physical capability, flexibility for irregular hours and travel, and eligibility to obtain and maintain a RAIC.

Skills

Catering Coordination
Commissary Operations
Menu Planning
Inventory Management
Inventory Distribution and Control
Logistics Coordination
Charter Operations
Customer Experience
Cost Management
Microsoft Office
Time Management
Communication
Organization
Problem-Solving
Safety and Risk Management

Benefits

Travel Privileges
Cargo Shipping Privileges
Paid Vacation
Paid Personal Leave
Health Insurance
Dental Insurance
Life Insurance
Short-Term Disability Benefits
Long-Term Disability Benefits
Retirement Savings Program With Employer Contributions and Matching
Employee Share Purchase Program
Virtual Healthcare
Employee Assistance Program
Professional Development Opportunities
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Catering
Commissary
Inflight Products
Menu Planning
Catering Logistics
Inventory Management
Inventory Distribution
Inventory Control
Supplier Management
Vendor Performance
Charter Operations
Galley Equipment
Passenger Amenities
Microsoft Office
Excel
Word
PowerPoint
Customer Experience
Service Standards
Cost Management
Safety Reporting
Risk Assessments
Workplace Inspections
Audits
Corrective Action
Restricted Area Identity Card
National Food Safety Training Program
Cargo Load Control
Ground Handling

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Jobs in Canada