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Canadian North

Specialist, Ground Operations

Ottawa, ON, K1V 0R1, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 2–3 years of experience in ground operations or a similar technical environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why You’ll Love Working With Us

Purpose-Driven Work – Your skills keep northern communities connected
Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
Career Growth – Build your aviation career with the trusted airline of the Arctic

Total Rewards & Employee Benefits

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

3 weeks of vacation upon hire
Extended health, dental, and life insurance (after 1 month)
Short- & long-term disability coverage (after 1 month)
Retirement savings plan (after 6 months)
Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
Cargo shipping privileges (per company policy)
Opportunities for advancement within a trusted Canadian airline

Please note: This is an in-office position and is not eligible for remote or hybrid work arrangements.

About the position

The Specialist, Ground Operations plays a critical role in ensuring the effectiveness and standardization of operational procedures across airport, cargo, and ramp functions. This position is responsible for developing, reviewing, and maintaining process documentation to support safe, efficient, and compliant operations. Working closely with cross-functional teams, including training, flight operations, maintenance, and ground service equipment, the Specialist ensures procedures are up to date, accurately represented in training materials, and aligned with industry best practices. By driving consistency and continuous improvement, this role enhances operational readiness, employee performance, and the overall customer experience.

Duties & Responsibilities

Must be able to perform, but not be limited to, the following duties and responsibilities:

Coordinate with stakeholders to develop, document, and revise procedures and process standards for airport, cargo, and ramp operations.
Ensure alignment with safety, operational, and organizational standards.
Review and update training materials to ensure alignment with current procedures.
Assist in the creation of documentation using established templates, surveys, and process-gathering tools.
Observe operational issues, conduct research, and recommend best practices using industry benchmarks.
Implement changes driven by corrective actions or operational requirements.
Engage with teams across flight operations, maintenance, and Ground Service Equipment (GSE) to ensure seamless procedural integration and compliance.
Upload and manage documentation on internal systems such as the company intranet.
Coordinate documentation reviews related to projects and training updates.
Regularly schedule content updates and participate in project work.
Use process feedback to drive efficiency and improve the employee and customer experience.
Interface with third-party contractors and vendors for procedure development. Provide subject matter expertise during audits or process reviews.
Regular interaction with peers, managers, vendors, and the training team.
Contributes to cross-departmental efficiency, safety compliance, and standardization.
Drives process improvements that enhance equipment lifespan, training quality, and customer service consistency.

Skills & Qualifications

Include, but not limited to, the following minimum skills and qualifications:

Diploma or degree in Aviation Management, Logistics, or a related technical field.
Minimum 2–3 years of experience in ground operations or a similar technical environment.
Strong knowledge of specialized procedures and techniques in airport and cargo operations.
Ability to follow, apply, and develop multi-step processes and operational workflows.
Skilled in using digital documentation tools and templates.
Capable of conducting root cause analysis and applying corrective action processes.
Demonstrated ability to coordinate with various departments and stakeholders.
Effective verbal and written communication skills, including documenting and presenting procedures.
Experience in identifying non-routine problems and generating solutions based on research and industry comparisons.
Able to interpret undefined requests and translate them into actionable process improvements.
Vigilant in maintaining safety and health standards.
Able to manage priorities under deadlines and frequent interruptions.
Ability to lift and move objects up to 25 lbs and perform sedentary desk tasks.
Ability to communicate in Inuktitut a definite asset;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Accommodation During the Recruitment Process

Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.

Closing date: November 8, 2026

Apply About employer

More about this job

Responsibilities

The Specialist, Ground Operations develops, reviews, and maintains standardized operational procedures across airport, cargo, and ramp functions. They collaborate with cross-functional teams to ensure compliance, safety, and continuous improvement of operational processes.

Requirements

Candidates must possess a diploma or degree in Aviation Management, Logistics, or a related field along with 2–3 years of experience in ground operations. Proficiency in documentation, process improvement, and the ability to obtain an Airport Restricted Area Identity Card are required.

Skills

Ground operations
Process documentation
Operational procedures
Aviation management
Logistics
Root cause analysis
Corrective action
Stakeholder coordination
Technical writing
Safety compliance
Project management
Process improvement
Data analysis
Communication
Airport operations
Cargo operations

Benefits

Medical insurance
Dental insurance
Retirement savings plan
Discounted travel
Free travel passes
Life insurance
Short-term disability coverage
Long-term disability coverage
Cargo shipping privileges
Vacation

Visa sponsorship

Not detected in the job text

Keywords

Aviation
Ground Operations
Logistics
Standard Operating Procedures
Compliance
Safety
Airport Operations
Cargo
Ramp Operations
Process Improvement
Root Cause Analysis
Documentation
Training
GSE
Transport Canada
RAIC
Aviation Management
Operational Readiness
Continuous Improvement
Stakeholder Management

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