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ServiceNow Specialist – CMDB / CSDM / Montreal, QC (Onsite) - FTE
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Canadian Nuclear Laboratories

Performance Assurance Specialist

Pinawa, MB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: Bachelor’s degree plus 4 to 7 years’ experience, or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Are you passionate about driving continuous improvement, solving complex problems, and strengthening organizational performance? Can you see yourself leading incident investigations, analyzing performance trends, and implementing corrective actions that enhance safety, compliance, and operational excellence across the Whiteshell Laboratories Restoration Project? If you answered yes, as the Performance Assurance Specialist, you would play a key role in improving performance assurance programs, promoting Human Performance principles, and translating lessons learned are translated into meaningful organizational improvements. Apply today!

What you will be doing!

Conducting performance assurance activities with a strong focus on public, employee, and environmental safety.
Supporting and facilitating Rapid Learning Morning Calls and associated performance improvement activities.
Coordinating and facilitating Management Review Meetings (MRMs) and contributing to Dedicated Screening Team (DST) discussions and performance monitoring.
Leading or participating in fact-finding and unplanned event investigations using methodologies such as Root Cause Analysis, Apparent Cause Analysis, and TapRooT®.
Reviewing unplanned event reports, tracking corrective actions, and promoting timely completion of investigations and commitments.
Developing, improving, and promoting Management Observation Programs to strengthen organizational performance and safety culture.
Monitoring the quality and effectiveness of apparent cause evaluations and corrective action processes.
Analyzing performance trends, event data, and organizational risks to identify improvement opportunities and support informed decision-making.
Maintaining and supporting Contractor Assurance System reporting and coordination with corporate performance assurance programs.
Screening and communicating relevant external operating experience and lessons learned to internal stakeholders.
Conducting audits and assessments that support regulatory compliance and organizational performance objectives.
Delivering training and awareness sessions on Performance Assurance, Human Performance (HU), and continuous improvement principles.
Promoting Human Performance initiatives and communicating promptly on performance trends, equipment failures, and safety-related events.
Leading initiatives that improve safety culture, human performance behaviors, and organizational effectiveness across the site.
Assessing organizational culture, performance indicators, and employee feedback to identify strengths, gaps, and opportunities for improvement.
Providing guidance, consultation, and recommendations to leaders and teams to support positive culture change and sustainable performance improvements.
Preparing reports, presentations, training materials, communications products, procedures, and other resources that support performance assurance objectives.
Evaluating program effectiveness through assessments, validation studies, and performance measurement activities.
Collaborating with cross-functional teams to advance safety culture, operational excellence, and continuous improvement initiatives.
Other duties as assigned by your manager.

What We Are Looking For

Education
- Bachelor’s degree plus 4 to 7 years’ experience, or an equivalent combination of education and experience.
Experience
- Experience and training in the use of Performance Improvement and Continuous Improvement tools.
- Demonstrated experience effectively promoting PA programs across an organization.
- Experience with Corrective Action ImpAct systems.
- Experience using corrective action processes and causal analysis techniques such as TapRooT, apparent cause, and/or root cause.
- Experience delivering training in a classroom, one-on-one, and virtual environments.
- Experience leading small work groups effectively.
Knowledge, Skills & Abilities
- Knowledge of operations systems, equipment, and processes, preferably in a nuclear environment.
- Expert understanding of Performance Assurance and Human Performance concepts.
- Understanding of scorecards utilizing statistical process control and other statistical methodologies.
- Understanding of Contractor Assurance System scorecards is an asset.
- Understanding of Lean techniques is an asset.
- Understanding of the business of Quality Assurance compliance programs.
- Excellent interpersonal communication skills and proven ability to interact, collaborate, communicate, and maintain successful working relations at all levels within the organization and with external stakeholders.
- Very good knowledge of continuous improvement and quality service principles and methodologies.
- Excellent written and verbal communication skills and presentation skills.
- Good project management skills (planning, organizing, leading, and directing).
- Good computer operating skills, familiarity with databases and MS Office software.
- Demonstrated leadership skills and ability to inspire and influence others.
- Cross-functional leadership skills and ability to develop, manage, and implement improvement initiatives.
- Extremely well organized and able to ensure deadlines are met.
- Excellent attention to detail and accuracy.
- Ability to handle sensitive information and confidential matters with discretion, integrity, and ethics.
- Strong administrative and organizational skills and the ability to plan; prepare own work plans; prepare work plans for others; develop, measure and assess goals; and adapt to multiple priorities.
- Able to lead change, share skills, and proactively learn new skills.
- Ability to adapt to a changing environment and respond with appropriate initiative.
- Awareness of corporate policy and procedures, and political sensitivities.
- Knowledge of nuclear facilities regulating agencies and their requirements.
Security Clearance Eligibility Required
- Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government Security.”

Working Conditions

Working schedule: We have a compressed work week: Four (4) days per week, ten (10) hours per day for a forty (40) hour work week, starting at 6:00 a.m. to 4:30 p.m.
May be required to work overtime or be flexible to work irregular schedules at times, to support of shifting priorities.
May be required to travel to other sites.

Why CNL?

Does the idea of working with a dynamic team across Canada to advance nuclear science and technology for a clean and secure world excite you? At CNL, we’re reinventing ourselves to be industry leaders - pioneering solutions to the problems that matter most.

From building the next generation of clean nuclear and hydrogen energy technologies, to developing targeted cancer treatments, to continuing our global leadership in environmental remediation - we are driven by impact, innovation, and purpose.

What We Offer: A Total Rewards Package

We believe in taking care of our people. Here’s what you can expect as part of our team:

Paid time off: vacation, sick, personal, and floater days
Benefits effective Day One – no waiting period
Tuition support to help you keep learning and growing
A defined-benefit pension plan or a defined-contribution pension plan, depending on your employee group, to support your long‑term financial security

Do Our Priorities Resonate with You?

Delivering clean energy for today and tomorrow
Restoring and protecting the environment
Contributing to the health of Canadians

If so, you’ll feel right at home at CNL.

Location: Onsite

Located near Pinawa, Manitoba, our Whiteshell site is surrounded by pristine lakes, rivers, and forests - a true haven for outdoor enthusiasts. The area offers a peaceful, close-knit community atmosphere, ideal for those who enjoy nature, recreation, and a balanced lifestyle.

Please note: This is a fully onsite position based at our Whiteshell site, Manitoba.

Our Commitment to Equity, Diversity & Inclusion

At CNL, we are committed to fostering an environment that promotes equity, diversity, and inclusion. We celebrate and welcome employees, stakeholders, and partners of all backgrounds and identities. Click here to read all about it!

We are proud to uphold a workplace culture grounded in our Core Values:

Respect
Teamwork
Accountability
Safety
Integrity
Excellence

These values drive our employment practices and ensure meaningful career development opportunities and accommodations for all employees.

CNL is an equal opportunity employer. If you require accommodation during any phase of the hiring process, please let us know via jobs@cnl.ca . All requests will be handled with confidentiality.

Whiteshell Laboratories is situated on the traditional lands of Treaties 1 and 3, and near Treaty 5. This land is the home of the Anicinabe, Ojibway Anishinaabe and the National Homeland of the Red River Métis. We recognize that many other Indigenous Peoples across the region and Canada also consider this area their home.

At Canadian Nuclear Laboratories (CNL), we recognize the unique history, spiritual beliefs, cultural practices, and languages of Indigenous Peoples in Canada, and we appreciate the responsibility they have as stewards of the environment. We remain firmly committed to being an active participant in Canada’s journey towards healing and reconciliation.

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More about this job

Responsibilities

Lead performance assurance activities, investigate events, analyze trends and risks, and coordinate corrective actions to improve safety, compliance, and operational performance. Promote human performance and safety culture through training, audits, management reviews, reporting, and collaboration on continuous improvement initiatives.

Requirements

Requires a bachelor’s degree and 4 to 7 years of experience, or an equivalent combination of education and experience, including experience with performance improvement tools, corrective action systems, causal analysis, and training delivery. Candidates should have strong knowledge of performance assurance and human performance, excellent communication and leadership skills, and preferably experience with nuclear operations, quality assurance, and statistical performance measures.

Skills

Performance Assurance
Continuous Improvement
Incident Investigation
Root Cause Analysis
Apparent Cause Analysis
TapRooT
Corrective Action Management
Human Performance
Performance Trend Analysis
Contractor Assurance Systems
Auditing and Assessments
Training Delivery
Safety Culture
Statistical Process Control
Project Management
Cross-Functional Leadership

Benefits

Paid Vacation, Sick, Personal, and Floater Days
Benefits Effective Day One
Tuition Support
Defined-Benefit or Defined-Contribution Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Performance Assurance
Human Performance
Continuous Improvement
Performance Improvement
Root Cause Analysis
Apparent Cause Analysis
TapRooT
Corrective Action ImpAct
Corrective Action Processes
Rapid Learning Morning Calls
Management Review Meetings
Dedicated Screening Team
Contractor Assurance System
Statistical Process Control
Lean Techniques
Quality Assurance
Nuclear Operations
Nuclear Regulatory Compliance
Audits
Assessments
Performance Indicators
Event Data Analysis
Lessons Learned
Safety Culture
Organizational Risk
Training Delivery
MS Office
Databases

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