Jobs in Canada

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Added 5 mins ago
Q
Mask Layout Design Lead
Qualcomm
Markham, ON
- Full-time
Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and…
Added 19 mins ago
SM
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Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 19 mins ago
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S M Software Solutions Inc
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BC
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Montreal, QC
- Full-time
Strong critical thinking and problem-solving skills.
Added 34 mins ago
R(
Director, Data & Analytics
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- Full-time
Strong critical thinking, analytical and problem-solving skills, and excellent attention to detail
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KD
Directeur stratégie commerciale et gestion de la croissance du revenu/ Manager, Trade Strategy and Revenue Growth Management
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- Full-time
Added 1 hour ago
M
Senior Product Manager
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- Full-time
Strong analytical, communication, and problem-solving skills, with the ability to navigate ambiguity and balance competing priorities.
Added 1 hour ago
M
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…and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s…
Added 1 hour ago
S
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Calgary, AB
- Full-time
…management, forecasting, earned value principles, and risk analysis within large-scale construction or industrial projects. This individual will serve as a key advisor to project leadership…
Added 1 hour ago
GF
Credit Analyst Bilingual
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Toronto, ON
- Full-time
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Added 1 hour ago
GC
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NI
Sales Team Lead (Calgary)
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Calgary, AB
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Added 1 hour ago
VC
Errors & Omissions Claims Analyst (Temporary)
Victor Canada
Canada
- Temporary
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
DG
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Calgary, AB
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…applying Lean manufacturing, Six Sigma, and other structured problem-solving methods to improve safety, quality, delivery, cost, and…
Added 1 hour ago
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Added 1 hour ago
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Strong critical thinking and problem-solving skills.
Added 1 hour ago
VW
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Added 1 hour ago
CO
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Sudbury, ON · Greater Sudbury, ON
- Full-time
Must have experience dealing with the general public
Added 1 hour ago
HR
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- Full-time
Must have valid class 5 driver’s license
Added 1 hour ago
SE
Senior Engineer I, Offer Quality
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Richmond, BC
- $91,200 to $136,800 CAD / year
- Full-time
Analytical and structured problem-solving skills, including practical application of 8D, 5 Why, and Root Cause Analysis.
Added 1 hour ago
BI
Junior Accountant
Boyd Interactive
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
…preparing financial statements, and assisting with reporting and analysis to support business decision-making. You will play a key role in the month-end, quarter-end, and year-end close…
Added 2 hours ago
GF
Sr Credit Analyst
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Toronto, ON
- Full-time
Requires strong analytical and problem-solving skills with the ability to underwrite loans and mitigate risk.

Canadian Red Cross

Associate Manager, Case Management

BC, Canada
British Columbia, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Associate Manager, Case Management

Employee Working Location: Partially Virtual / Hybrid (BC, Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and communicate day to day team priorities ensuring the team understands their scope of work and tasks are completed on time, efficiently and to quality standards. They are often the first point of contact for client escalations as they are responsible for ensuring quality of service and standards and maintaining client satisfaction. They are also responsible for monitoring worker productivity, reporting on team progress, work quality, and opportunities for improvement, and participate in the work as needed.

In this role, you will:

Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
Review work of team members, ensuring it is completed in alignment with expected standards and provide feedback to make adjustments as needed.
Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
Build and maintain relationships with internal and external clients.
Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
Identify and suggest opportunities for improvement in day-to-day work processes.
Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
Support and perform tasks within team to assist during times of high volume.
Represent the organization in briefings, meetings, and events related to program delivery.
Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
Monitor procedures, processes, practices, and policies for business unit/program.

What we are looking for:

Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
Experience leading others, supervising and coordinating the work of others and managing workloads.
Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.
Demonstrated experience working directly with Indigenous communities, organizations, or governments in a culturally safe, respectful, and reciprocal manner.

Working Conditions

The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful, rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
Travel and deployment may be required for periods of 1–2 weeks at a time, potentially on a monthly basis; frequency will vary depending on operational needs.
Occasional requirement to lift up to 5kg in order to perform the requirements of the role.
Work requires the ability to work to multiple, business critical, and conflicting deadlines.
Work requires interactions in difficult, emotionally charged situations.
Work requires interactions and support to clients who are experiencing traumatic situations.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee daily case management operations by assigning and coordinating work, supporting and coaching team members, monitoring quality and productivity, and resolving operational issues and client escalations. Support program delivery and improvement, maintain client and partner relationships, represent the organization, and prepare reports on activities, outcomes, and expenditures.

Requirements

Requires 3–5 years of experience and a 1–2 year post-secondary certificate or diploma, or an equivalent combination of education and experience. Candidates need experience leading and coordinating others, proficiency with Microsoft Office and SharePoint, strong analytical and communication skills, and demonstrated culturally safe and respectful work with Indigenous communities, organizations, or governments.

Skills

Workflow Management
Team Supervision
Workload Coordination
Quality Assurance
Coaching
Escalation Management
Problem-Solving
Root Cause Analysis
Process Improvement
Program Delivery
Reporting
Budget Monitoring
Microsoft Office
SharePoint

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Workflow Management
Service Delivery
Team Supervision
Workload Coordination
Quality Checks
Client Escalations
Client Satisfaction
Coaching
Resource Allocation
Operational Problem-Solving
Root Cause Analysis
Risk Analysis
Process Improvement
Program Objectives
Program Deliverables
Financial Projections
Budgetary Expenditures
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
SharePoint
Emergency Operations
Disaster Response
Enhanced Police Information Check

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Work requirements

Jobs in Canada