Jobs in Canada

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Added 4 mins ago
L
Logistics Associate
Lineage
Edmonton, AB
- Full-time
Coordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as late truck arrival, breakdowns, or last-minute customer requests
Added 4 mins ago
HG
Sales Associate
H&M Group
Vancouver, BC
- Part-time
Understanding of store operations & customer service skills from previous retail experience
Added 17 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 17 mins ago
CR
Associate Manager, Case Management
Canadian Red Cross
BC · British Columbia, Canada
- Full-time
The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and…
Added 17 mins ago
AI
Gallery Client Services Coordinator
Art Interiors Gallery
Toronto, ON
- Part-time
The Gallery Associate will play an important role in the day-to-day operations of the gallery, providing an exceptional experience for clients and visitors while supporting the…
Added 17 mins ago
KB
Flow Crew Associate
Kent Building Supplies
Saint John, NB
- Part-time
Must have a means of transportation
Added 17 mins ago
CI
Commis d'entrepôt - Warehouse Clerk
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Saint-Eustache, QC
- Full-time
Basé(e) à Saint-Eustache, l'agent, entrepôt et bâtiment joue un rôle clé dans le bon fonctionnement des opérations de notre entrepôt et de nos installations. La personne titulaire assure la…
Added 17 mins ago
FR
Area Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 18 mins ago
FR
Condominium Manager
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Vaughan, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 18 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 18 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
Acting Store Manager Mayfair Shopping Centre
EssilorLuxottica Group
Victoria, BC
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 18 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
TA
QC - SALES ASSOCIATE – PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Laval, QC
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 18 mins ago
TA
Sales Associate - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
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Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
W
consumables associate
Walmart
Kitchener, ON
- Part-time
Working as a Consumables Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Consumables Associate is a customer service champion that contributes…
Added 18 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Vaughan, ON
- Full-time
…Assistant is expected to participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 18 mins ago
S
Sales Consultant Trainee
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
Collaborate with internal teams (e.g., operations, credit, marketing) to support customer needs.
Added 18 mins ago
W
(CAN) Stockperson/Cartpusher
Walmart
Timmins, ON
- Part-time
…storage locations using approved procedures. Through friendly customer interactions and a strong focus on safety, this role supports smooth store operations while building valuable skills…
Added 18 mins ago
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(CAN) Préposé au déchargement
Walmart
Kirkland, QC
- Full-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 18 mins ago
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(CAN) Asset Protection Operations Team Lead
Walmart
Hamilton, ON
- Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 18 mins ago
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(CAN) Stock Unloader Associate
Walmart
Camrose, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 33 mins ago
CR
Lead Insurance Specialist
Canadian Red Cross
Canada
- Full-time
Work collaboratively with Case Managers, Associate Managers, Program Implementation Specialists, Review Unit contributors, and Recovery leadership across Canada to participate in case…
Added 33 mins ago
D
Store Associate
Dollarama
Toronto, ON
- Part-time
The Store Associate performs all general operations duties and participates in the merchandise receiving process according to company standards, which includes:

Canadian Red Cross

Associate Manager, Case Management

BC, Canada
British Columbia, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Associate Manager, Case Management

Employee Working Location: Partially Virtual / Hybrid (BC, Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and communicate day to day team priorities ensuring the team understands their scope of work and tasks are completed on time, efficiently and to quality standards. They are often the first point of contact for client escalations as they are responsible for ensuring quality of service and standards and maintaining client satisfaction. They are also responsible for monitoring worker productivity, reporting on team progress, work quality, and opportunities for improvement, and participate in the work as needed.

In this role, you will:

Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
Review work of team members, ensuring it is completed in alignment with expected standards and provide feedback to make adjustments as needed.
Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
Build and maintain relationships with internal and external clients.
Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
Identify and suggest opportunities for improvement in day-to-day work processes.
Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
Support and perform tasks within team to assist during times of high volume.
Represent the organization in briefings, meetings, and events related to program delivery.
Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
Monitor procedures, processes, practices, and policies for business unit/program.

What we are looking for:

Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
Experience leading others, supervising and coordinating the work of others and managing workloads.
Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.
Demonstrated experience working directly with Indigenous communities, organizations, or governments in a culturally safe, respectful, and reciprocal manner.

Working Conditions

The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful, rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
Travel and deployment may be required for periods of 1–2 weeks at a time, potentially on a monthly basis; frequency will vary depending on operational needs.
Occasional requirement to lift up to 5kg in order to perform the requirements of the role.
Work requires the ability to work to multiple, business critical, and conflicting deadlines.
Work requires interactions in difficult, emotionally charged situations.
Work requires interactions and support to clients who are experiencing traumatic situations.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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More about this job

Responsibilities

Oversee daily case management operations by assigning and coordinating work, supporting and coaching team members, monitoring quality and productivity, and resolving operational issues and client escalations. Support program delivery and improvement, maintain client and partner relationships, represent the organization, and prepare reports on activities, outcomes, and expenditures.

Requirements

Requires 3–5 years of experience and a 1–2 year post-secondary certificate or diploma, or an equivalent combination of education and experience. Candidates need experience leading and coordinating others, proficiency with Microsoft Office and SharePoint, strong analytical and communication skills, and demonstrated culturally safe and respectful work with Indigenous communities, organizations, or governments.

Skills

Workflow Management
Team Supervision
Workload Coordination
Quality Assurance
Coaching
Escalation Management
Problem-Solving
Root Cause Analysis
Process Improvement
Program Delivery
Reporting
Budget Monitoring
Microsoft Office
SharePoint

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Workflow Management
Service Delivery
Team Supervision
Workload Coordination
Quality Checks
Client Escalations
Client Satisfaction
Coaching
Resource Allocation
Operational Problem-Solving
Root Cause Analysis
Risk Analysis
Process Improvement
Program Objectives
Program Deliverables
Financial Projections
Budgetary Expenditures
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
SharePoint
Emergency Operations
Disaster Response
Enhanced Police Information Check

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Work requirements

Jobs in Canada