Jobs in Canada

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Added 6 mins ago
KT
Account Executive – B2B Technology Solutions
KSPACE TECHNOLOGIES HQ
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
Work Arrangement: Hybrid, with remote prospecting and client-facing meetings
Added 6 mins ago
Casual Residence Worker, Mental Health (Amble)
Connective
Coquitlam, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 21 mins ago
CP
Electrical Inspector
Contract Professionals Canada Inc.
BC · British Columbia, Canada
- Contract
Attend pre-job, coordination and quality meetings; communicate issues to contractors and the client’s team.
Added 21 mins ago
B
Intermediate Environmental Professional (Water Resources Division)
Binnie
Burnaby, BC
- Full-time
Valid Class 5 Driver’s License required
Added 21 mins ago
S
Case Manager (Kelowna) - Full-Time, Permanent
Strive
Kelowna, BC
- Full-time
Work collaboratively with the department Director and Program Manager to maintain the program in a fun and flexible environment. Coordinate and manage a caseload of assigned…
Added 35 mins ago
CR
Associate Manager, Case Management
Canadian Red Cross
BC · British Columbia, Canada
- Full-time
The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and…
Added 35 mins ago
N
Regional Sales Manager - Utilities-EN
Noramco
Mississauga, ON
- Full-time
Ability to develop long-term client relationships
Added 35 mins ago
GV
Senior Accountant
Greater Victoria Harbour Authority
Victoria, BC
- Full-time
…month-end closing, reconciliations, budgeting, and financial reporting, while guiding our Accounts Receivable and Accounts Payable administrators and helping shape our financial policies,…
Added 35 mins ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Serve as the primary compensation resource for the COO Sales client group. Partner with COO PBPs, who lead the business relationship, along with People Consultants (PCs) and Talent…
Added 35 mins ago
BU
Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Program Governance Support. Support governance activities related to regulatory requests. Coordinate document submissions and regulatory reporting requirements.
Added 36 mins ago
L
Mine Superintendent
Ledcor
St. Lawrence, NL
- Full-time
Enforce site safety protocols that meet or exceed corporate, client, and regulatory mining requirements
Added 36 mins ago
VH
Administrative Receptionist – Malton Clinic- Permanent Part-Time
VHA Home HealthCare
Mississauga, ON · Malton Clinic
- Part-time
This position is responsible for providing client- facing administrative and clerical support within the Nursing Clinic. This includes making, receiving, and redirecting calls throughout…
Added 36 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Full-time
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 51 mins ago
SF
Medical Office Assistant - ON CALL
Snuneymuxw First Nation
Nanaimo, BC
- $27.2 to $31.45 CAD / hour
- Full-time
…coordinate services for clients, families and community members. Reporting to the Primary Care Manager, the MOA works closely with clinic physicians to prepare for client visits, coordinate…
Added 51 mins ago
WI
Civil Engineering Inspector
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
…with flexible part-time or full-time opportunities available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed…
Added 51 mins ago
WI
Civil Engineering Inspector
WSP in Canada
Vaughan, ON
- Full-time
…with flexible part-time or full-time opportunities available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed…
Added 51 mins ago
RB
Manager, Productivity and Efficiency
Royal Bank of Canada
Toronto, ON
- Full-time
The Manager, Productivity and Efficiency supports the COO group within Technology and Operations, with a primary focus on transformation and operations of productivity and efficiency…
Added 51 mins ago
A
Warehouse Workforce Manager
Aerotek
Calgary, AB
- Other
Assist with internal and client reporting as necessary.
Added 51 mins ago
S-
Senior Analyst GWO Business Risk Management, Toronto
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
…risk, and comply with regulatory obligations throughout the client and trade…
Added 51 mins ago
T
Sr. Angular Engineer
Telna
ON · Ontario, Canada
- Full-time
Work with data and BI teams so that frontend events carry the identifiers and context needed for funnel analysis, cohort reporting and revenue reconciliation.
Added 51 mins ago
NB
Nurse Practitioner {ONA CS-26-056}
North Bay Regional Health Centre (NBRHC)
North Bay, ON
- $63.66 to $74.46 CAD / hour
- Full-time
Reporting to the North Bay Regional Health Centre (NBRHC) Manager of Emergency Services, the Nurse Practitioner (NP) will support and enhance an inter-professional team within the Emergency…
Added 51 mins ago
ES
Manager 2, Finance
Easterseals Southern California
Kawartha Lakes, ON
- Full-time
Development of the financial planning, budgeting, forecasting, analysis and reporting. Provide strategic financial insights, and lead a team to maintain efficient and accurate financial…
Added 51 mins ago
VH
Administrative Receptionist – Malton Clinic- Permanent Part-Time
VHA Home HealthCare
Mississauga, ON · Malton, ON
- Part-time
This position is responsible for providing client- facing administrative and clerical support within the Nursing Clinic. This includes making, receiving, and redirecting calls throughout…
Added 51 mins ago
WI
Civil Engineering Inspector
WSP in Canada
Markham, ON
- Full-time
…with flexible part-time or full-time opportunities available. Reporting to the Construction Audit and Inspection Manager, you will help ensure civil utility infrastructure is constructed…
Added 51 mins ago
MG
Account Associate
MSL Group Canada
Toronto, ON
- Full-time
…account team that develops and delivers strategic, creative client programs for consumer lifestyle clients. Your job is to tell the client’s story and relentlessly pursue great impact, with…

Canadian Red Cross

Associate Manager, Case Management

BC, Canada
British Columbia, Canada, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Associate Manager, Case Management

Employee Working Location: Partially Virtual / Hybrid (BC, Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and communicate day to day team priorities ensuring the team understands their scope of work and tasks are completed on time, efficiently and to quality standards. They are often the first point of contact for client escalations as they are responsible for ensuring quality of service and standards and maintaining client satisfaction. They are also responsible for monitoring worker productivity, reporting on team progress, work quality, and opportunities for improvement, and participate in the work as needed.

In this role, you will:

Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
Review work of team members, ensuring it is completed in alignment with expected standards and provide feedback to make adjustments as needed.
Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
Build and maintain relationships with internal and external clients.
Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
Identify and suggest opportunities for improvement in day-to-day work processes.
Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
Support and perform tasks within team to assist during times of high volume.
Represent the organization in briefings, meetings, and events related to program delivery.
Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
Monitor procedures, processes, practices, and policies for business unit/program.

What we are looking for:

Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
Experience leading others, supervising and coordinating the work of others and managing workloads.
Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.
Demonstrated experience working directly with Indigenous communities, organizations, or governments in a culturally safe, respectful, and reciprocal manner.

Working Conditions

The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful, rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
Travel and deployment may be required for periods of 1–2 weeks at a time, potentially on a monthly basis; frequency will vary depending on operational needs.
Occasional requirement to lift up to 5kg in order to perform the requirements of the role.
Work requires the ability to work to multiple, business critical, and conflicting deadlines.
Work requires interactions in difficult, emotionally charged situations.
Work requires interactions and support to clients who are experiencing traumatic situations.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

Apply on LinkedIn About employer

More about this job

Responsibilities

Oversee daily case management operations by assigning and coordinating work, supporting and coaching team members, monitoring quality and productivity, and resolving operational issues and client escalations. Support program delivery and improvement, maintain client and partner relationships, represent the organization, and prepare reports on activities, outcomes, and expenditures.

Requirements

Requires 3–5 years of experience and a 1–2 year post-secondary certificate or diploma, or an equivalent combination of education and experience. Candidates need experience leading and coordinating others, proficiency with Microsoft Office and SharePoint, strong analytical and communication skills, and demonstrated culturally safe and respectful work with Indigenous communities, organizations, or governments.

Skills

Workflow Management
Team Supervision
Workload Coordination
Quality Assurance
Coaching
Escalation Management
Problem-Solving
Root Cause Analysis
Process Improvement
Program Delivery
Reporting
Budget Monitoring
Microsoft Office
SharePoint

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Workflow Management
Service Delivery
Team Supervision
Workload Coordination
Quality Checks
Client Escalations
Client Satisfaction
Coaching
Resource Allocation
Operational Problem-Solving
Root Cause Analysis
Risk Analysis
Process Improvement
Program Objectives
Program Deliverables
Financial Projections
Budgetary Expenditures
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
SharePoint
Emergency Operations
Disaster Response
Enhanced Police Information Check

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Work requirements

Jobs in Canada