Jobs in Canada

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Added 1 hour ago
TW
Sales Associate
The Wine Shop
Oakville, ON
- Temporary
2 years of customer service experience required
Added 1 hour ago
TC
Temporary Part time store associate
TJX Canada – Winners, Marshalls, HomeSense
Aurora, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
Work with IQC Faculty the Associate Dean, Research, to increase the number of applications and the success rate of IQC grant applications for faculty competing in Tri-Agency and other…
Added 2 hours ago
UO
Administrative Manager
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Reporting to the Associate Dean (AD), Equity, Diversity, Inclusion & Student Empowerment (EDI&SE), the Administrative Manager (AM) is responsible for the oversight and management of all…
Added 2 hours ago
UO
Instructional Support Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Inform the Associate Director/Director of changes/trends in student support issues; suggest improvements to the student support system
Added 2 hours ago
UO
International Partnerships Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Under the general direction of the Associate Director, Corporate Research Partnerships as well as working in a team environment, the International Partnerships Officer performs a broad…
Added 2 hours ago
R
Temporary Fashion Associate - Upper Canada Mall
RW&CO
Newmarket, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 3 hours ago
R|
Fellowship and Bursary Administrative Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Updates departmental funding timelines with the Associate Chair of Education in line with McGill Postgraduate Medical Education (PGME) guidelines, updates, circulates for review and posts…
Added 3 hours ago
R-
Temporary Fashion Associate - Upper Canada Mall
RCL - Reitmans Canada Ltd/Ltée
Newmarket, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 3 hours ago
R(
Temporary Fashion Associate - Upper Canada Mall
Reitmans (Canada) Ltée/Ltd
Newmarket, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 6 hours ago
C
Temporary Sales Associate
Coach
Vaughan, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 6 hours ago
NS
Recreation Therapy Associate - Long Term Care
Nova Scotia Health Authority
NS · Glace Bay, NS
- Full-time
Type of Employment: Temporary Hourly FT long-assignment (100%) x 1
Added 7 hours ago
WC
Temporary Shunt Driver - RDC - Part - Time (Days: Saturday, Sunday, Wednesday, Thursday - 5:30am to 2:00pm) - 4 Month Contract
Walmart Canada
Cornwall, ON
- Contract
Added 7 hours ago
WC
Temporary Shunt Driver - RDC - Part - Time (Days: Saturday, Sunday, Tuesday, Wednesday - 5:30am to 2:00pm) - 4 Month Contract
Walmart Canada
Cornwall, ON
- Contract
Added 7 hours ago
FR
Area Manager
FirstService Residential Canada
Hamilton, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 8 hours ago
CR
Associate Manager, Case Management
Canadian Red Cross
BC · British Columbia, Canada
- Full-time
Employment Status: Temporary Full-time (12 months)
Added 8 hours ago
KB
Appliance /Flooring Associate
Kent Building Supplies
Atholville, NB
- Part-time
Ability to workdays/evening/weekends (rotating shifts)
Added 8 hours ago
KB
Project Sales Associate
Kent Building Supplies
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their…
Added 8 hours ago
KB
Flooring Associate
Kent Building Supplies
Saint John, NB
- Part-time
Ability to workdays/evening/weekends (rotating shifts)
Added 8 hours ago
KB
Plumbing Associate
Kent Building Supplies
Saint John, NB
- Part-time
Ability to workdays/evening/weekends (rotating shifts)
Added 8 hours ago
KB
Flow Crew Associate
Kent Building Supplies
Saint John, NB
- Part-time
Must have a means of transportation
Added 8 hours ago
FR
Area Manager
FirstService Residential Canada
Mississauga, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 8 hours ago
KB
Project Sales Associate
Kent Building Supplies
Gander, NL
- Full-time
…accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their…
Added 8 hours ago
CR
Lead Insurance Specialist
Canadian Red Cross
Canada
- Full-time
Employment Status: Temporary Full-time (12 Months)
Added 8 hours ago
LC
Director, Central Assist Operations
Loblaw Companies Limited
Mississauga, ON
- Full-time

Canadian Red Cross

Associate Manager, Case Management

BC, Canada
British Columbia, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Experience: Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Posting language: English
Posted: Nov 10, 2026

Original job description

Title: Associate Manager, Case Management

Employee Working Location: Partially Virtual / Hybrid (BC, Canada)

Employment Status: Temporary Full-time (12 months)

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

The Associate Manager, Case Management is responsible for workflow management by coordinating and overseeing the day-to-day operations of service delivery or support teams. They set and communicate day to day team priorities ensuring the team understands their scope of work and tasks are completed on time, efficiently and to quality standards. They are often the first point of contact for client escalations as they are responsible for ensuring quality of service and standards and maintaining client satisfaction. They are also responsible for monitoring worker productivity, reporting on team progress, work quality, and opportunities for improvement, and participate in the work as needed.

In this role, you will:

Supervise the day-to-day operations by assigning work, providing direction, monitoring workflow, conducting quality checks, allocating resources, coaching, implementing daily/weekly operation cycles and providing support to ensure the team is engaged and motivated to complete tasks effectively and on time.
Review work of team members, ensuring it is completed in alignment with expected standards and provide feedback to make adjustments as needed.
Facilitate effective communication and collaboration among team members and provide regular communication and updates to team.
Build and maintain relationships with internal and external clients.
Monitor and solve day-to-day operational problems and client escalations by consulting established procedures and processes and working with team members to ensure alignment with client expectations.
Respond to escalated or complex client needs by clarifying those needs and tailoring services or processes within established precedent to meet them.
Identify and suggest opportunities for improvement in day-to-day work processes.
Supervise the implementation of program goals and deliverables, ensuring alignment with the program objectives and organizational policies and procedures.
Support and perform tasks within team to assist during times of high volume.
Represent the organization in briefings, meetings, and events related to program delivery.
Prepare regular reports on program activities and trends, outcomes, budgetary expenditures, etc. and contribute to financial projections and other reports.
Monitor procedures, processes, practices, and policies for business unit/program.

What we are looking for:

Qualifications include a minimum of 3-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint is required and ability to navigate and troubleshoot multiple systems.
Experience leading others, supervising and coordinating the work of others and managing workloads.
Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
Communication and influence skills to gather perspectives, understand needs, and present information to reach consensus, often in somewhat sensitive situations.
Demonstrated experience working directly with Indigenous communities, organizations, or governments in a culturally safe, respectful, and reciprocal manner.

Working Conditions

The role includes fieldwork, deployment to emergency operations, and office-based work during non-deployment periods.
Potential for responding to disaster areas, as well as difficult and unstable conditions (environmental, physical, social, etc.) and uncomfortable conditions (noise, odours, smoke, humidity, vulnerable beneficiaries). These stressful, rapidly changing environments with limited information to make decisions have the potential to affect the physical and psychological state of the responders on site.
Travel and deployment may be required for periods of 1–2 weeks at a time, potentially on a monthly basis; frequency will vary depending on operational needs.
Occasional requirement to lift up to 5kg in order to perform the requirements of the role.
Work requires the ability to work to multiple, business critical, and conflicting deadlines.
Work requires interactions in difficult, emotionally charged situations.
Work requires interactions and support to clients who are experiencing traumatic situations.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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More about this job

Responsibilities

Oversee daily case management operations by assigning and coordinating work, supporting and coaching team members, monitoring quality and productivity, and resolving operational issues and client escalations. Support program delivery and improvement, maintain client and partner relationships, represent the organization, and prepare reports on activities, outcomes, and expenditures.

Requirements

Requires 3–5 years of experience and a 1–2 year post-secondary certificate or diploma, or an equivalent combination of education and experience. Candidates need experience leading and coordinating others, proficiency with Microsoft Office and SharePoint, strong analytical and communication skills, and demonstrated culturally safe and respectful work with Indigenous communities, organizations, or governments.

Skills

Workflow Management
Team Supervision
Workload Coordination
Quality Assurance
Coaching
Escalation Management
Problem-Solving
Root Cause Analysis
Process Improvement
Program Delivery
Reporting
Budget Monitoring
Microsoft Office
SharePoint

Visa sponsorship

Not detected in the job text

Keywords

Case Management
Workflow Management
Service Delivery
Team Supervision
Workload Coordination
Quality Checks
Client Escalations
Client Satisfaction
Coaching
Resource Allocation
Operational Problem-Solving
Root Cause Analysis
Risk Analysis
Process Improvement
Program Objectives
Program Deliverables
Financial Projections
Budgetary Expenditures
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
SharePoint
Emergency Operations
Disaster Response
Enhanced Police Information Check

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Work requirements

Jobs in Canada