Title: Casual Trainer/Responder
Employee Working Location: Partially Virtual / Hybrid (Canada)
Employment Status: Casual
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a
Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
The Senior Facilitator/Trainer/Instructor is responsible for preparing, delivering, and, when required, scheduling training programs that impart knowledge and develop skills in learners. They create an engaging and safe learning environment, facilitate interactive learning experiences, and support individual and group development in their area of expertise. This role ensures that all training aligns with national standards and meets required quality and safety guidelines.
In this role, you will :
- Contribute to curriculum development by designing, modifying, and updating training materials, lesson plans, and instructional resources to align with learning objectives and participant needs.
- Conduct needs assessments to identify learner requirements and tailor training accordingly.
- Deliver training as scheduled in accordance with CRC policies and procedures, ensuring an engaging and effective learning experience.
- Provide ongoing mentorship, coaching, and engagement to trainees throughout the learning process.
- Evaluate participant performance based on established criteria, providing continuous feedback and ensuring fair and accurate assessments.
- Ensure completion and submission of roster sheets, incident reports, and other required documentation in a timely manner
- Provide structured feedback on course content and training effectiveness, contributing to continuous program improvements.
What we are looking for :
- Qualifications include a minimum of 4-5 years' experience and a 1-2 year post-secondary certification/diploma and/or an equivalent combination of education and experience.
- Knowledge of and experience applying adult learning techniques.
- Proficiency in Microsoft Office applications (Word, Outlook, Excel, PowerPoint) and SharePoint, presentation software, learning management systems, and other technology platforms to enhance the learning experience.
- Ability to identify, investigate and analyze problems, identify root causes and risks, and apply technical, functional and organizational knowledge to develop solutions.
- Communication skills, diplomacy and empathy to interpret information and deliver advice, clarify client or stakeholder needs, offer solutions, and resolve escalations in new or somewhat sensitive situations.
- Ability to deliver engaging and effective presentations, and be skilled in using multimedia tools, visual aids, and interactive techniques to enhance learning and maintain learners' interest.
Working Conditions :
- Occasional requirement to lift very heavy objects (e.g., greater than 20kg) in order to perform the requirements of the role.
- Regular requirement for prolonged standing in a restricted position with infrequent breaks in order to perform the requirements of the role.
- Ability to adapt to changes in work priorities and respond to time sensitive needs.
- Requires sustained focus and engagement to effectively deliver content, respond to participant needs, and adapt instructional methods in real time
- Training may be conducted in various settings, including virtual, office-based, and practical environments.
- Domestic travel to generally safe locations; exposure to moderate adverse conditions requiring attention to personal safety.
- As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
