Coodinator - HELP
- BC, Canada
- British Columbia, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
- Working hours
- 35 hours/week
- Posting language
- English
- Posted
Original job description
Title : Coordinator, Health Equipment Loan Program
Employee Working Location : In-person (Surrey, BC)
Employment Status : Permanent Full time (35 hours/week)
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will :
Employee Working Location : In-person (Surrey, BC)
Employment Status : Permanent Full time (35 hours/week)
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will :
- Review all incoming referrals for completeness and contact referring health professionals if additional information is required.
- Ensure all equipment delivery and installation requests are scheduled within contracted time frames and that high-priority clients receive prompt service.
- Work closely with program technicians to ensure accurate and efficient service to clients and coordinate repair services.
- Act as a liaison between clients, family members, and health care professionals regarding equipment availability, service provision, and return of loaned equipment.
- Respond to inquiries from clients, health care professionals, and the public regarding program eligibility and refer to other agencies as appropriate.
- Accurately enter all equipment and client data information into a database.
- Adhere to program policies and contract provisions, maintain program standards and quality control mechanisms.
- 2 years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience.
- Proficient in the use of MS Office Suite.
- Ability to lift and carry 50 lbs.
- Ability to effectively problem solve, prioritize, organize and execute tasks in a dynamic environment
- Strong interpersonal skills including diplomacy, empathy, and the ability to manage difficult situations.
- First Aid certification, or willingness to take training.
- Experience working with volunteers or knowledge of medical equipment would be an asset.
- Fluency in English is required
- Majority of the work performed in an office environment.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
More about this job
Responsibilities
Review referrals, coordinate equipment deliveries, installations, and repairs, and liaise with clients, families, health professionals, and program technicians. Respond to program inquiries, maintain accurate client and equipment records, and follow program policies, contract requirements, and quality standards.
Requirements
Requires two years of post-secondary education in health services or a related field and two years of customer service experience, or an equivalent combination of education and experience. Candidates must be proficient with Microsoft Office, able to lift and carry 50 pounds, and have strong organizational, problem-solving, and interpersonal skills; First Aid certification or willingness to obtain it is required.
Skills
- Referral Review
- Scheduling
- Customer Service
- Problem-Solving
- Prioritization
- Organization
- Interpersonal Communication
- Diplomacy
- Empathy
- Data Entry
- Microsoft Office
- Equipment Coordination
- Repair Coordination
- Quality Control
- Client Service
- Ability to Lift and Carry 50 Pounds
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
- Logistics
Keywords
- Health Equipment Loan Program
- Health Services
- Customer Service
- Referral Review
- Equipment Delivery
- Equipment Installation
- Equipment Repairs
- Medical Equipment
- Client Eligibility
- Health Care Professionals
- Program Coordination
- Scheduling
- Database
- Data Entry
- Microsoft Office Suite
- Quality Control
- Program Policies
- Contract Provisions
- First Aid Certification
- Volunteer Experience
- Enhanced Police Information Check
- Problem-Solving
- Prioritization
- Empathy
- Diplomacy