Human Resources Coordinator – Shared Services
- Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Experience
- 1-2 years of job-related work experience, or an equivalent combination of education and experience.
- Posting language
- English
- Posted
Original job description
Title : Human Resources Coordinator – Shared Services
Employee Working Location : Partially virtual/Hybrid (Canada)
Employment Status : Permanent Full-Time
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will :
Responsibility 1 : Daily Operations
Employee Working Location : Partially virtual/Hybrid (Canada)
Employment Status : Permanent Full-Time
The Canadian Red Cross (CRC) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will :
Responsibility 1 : Daily Operations
- Performs all activities of the HR Lifecycle in collaboration with Talent Acquisition, Total Compensation and Strategic
- Operations Senior Advisors, such as but not limited to:
- Onboarding and orientation to new employees and volunteers using established processes and technology.
- Change requests for new and existing employees and volunteers efficiently and in accordance with the established timelines.
- Offboarding functions for existing employees and volunteers.
- Assists Specialists, Managers and HR Senior Advisors with any root cause analysis.
- Engages and supervises HR volunteers and assists in training and orientation.
- Act as trusted and credible point of contact, providing information to clients in accordance with CRC policies, processes, and standards.
- Responds to inquiries from external and internal stakeholders initiated from a variety of sources including but not limited to phone, email and ticketing system.
- Using the first touch resolution approach, resolves inquiries as they are received wherever possible and troubleshoots any issues to resolution.
- Actions tasks accurately and in accordance with the established quality key performance indicators (KPI).
- Updates actions and responses accurately and timely using the designated tracking systems and software.
- Supports on audits or projects related to any service line within Shared Services or People Services.
- Participates in system implementations, including but not limited to testing and training.
- Integrates volunteer resources within the scope of responsibilities, as required.
- Participates in disaster planning, preparation, and response, as required.
- A three-year college diploma or university degree in a related field.
- 1-2 years of job-related work experience, or an equivalent combination of education and experience.
- Knowledge in and ability to apply human resources legislation, policies, programs, and best practices.
- Ability to problem solve by using defined policies and innovative thinking. Facts may be incomplete and may consider collaboration, teamwork, and innovation to solve more complex problems.
- Ability to build client relationships by understanding client needs, addressing concerns, and ensuring overall client satisfaction.
- General knowledge of Volunteer Resources.
- Proficient with HRIS and Volunteer System technology and comfortable using various software platforms (e.g., Taleo, HumaniT, Jira/Atlassian, and Microsoft D365).
- Fluency in English is required, French is an asset.
- Proven ability to adhere to confidentiality guidelines/polices and use of discretion when handling sensitive information.
- Experience working within a virtual team environment is an asset.
- Proactively identifying opportunities for process improvement and implementing changes to enhance efficiency and effectiveness in service delivery.
- Shared Services operates between 8:00 to 19:30 (EST) Monday to Friday.
- Most of the work is performed in a virtual home office environment; therefore, the candidate must have reliable access to a computer, the internet, and a phone.
- Ability to work some non-traditional hours (daytime, evenings and weekends) and longer hours often on short notice especially during times of an emergency response.
- Meetings and supervision may be in person, by telephone or through other electronic means.
- Domestic travel may be required.
- Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
- If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
- As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
More about this job
Responsibilities
Administer employee and volunteer lifecycle activities, including onboarding, changes, and offboarding, while responding to stakeholder inquiries and resolving issues in line with HR policies and service standards. Support audits, projects, system implementations, volunteer supervision, and emergency planning as needed.
Requirements
Requires a three-year college diploma or university degree in a related field and 1–2 years of relevant experience, or an equivalent combination of education and experience. Candidates should have HR legislation and policy knowledge, HRIS and volunteer-system proficiency, strong client service and problem-solving skills, and the ability to handle confidential information; English fluency is required and French is an asset.
Skills
- Onboarding and Orientation
- Employee and Volunteer Offboarding
- HR Policy and Legislation
- Inquiry Resolution
- Problem Solving
- Confidentiality and Discretion
- Process Improvement
- HRIS
- Volunteer Resources
- Quality KPI Tracking
- Root Cause Analysis
- Project Support
- System Testing and Training
- Virtual Team Collaboration
Visa sponsorship
Not detected in the job text
Categories
- Human Resources
- Customer Service & Support
- Administrative
- Social Services
Keywords
- Human Resources
- Shared Services
- HR Lifecycle
- Onboarding
- Orientation
- Offboarding
- Employee Changes
- Volunteer Resources
- HR Legislation
- HR Policies
- HRIS
- Taleo
- HumaniT
- Jira
- Atlassian
- Microsoft D365
- First-Touch Resolution
- Root Cause Analysis
- Quality KPIs
- Process Improvement
- Audits
- System Implementation
- Testing
- Training
- Disaster Planning
- Confidentiality
- Virtual Teams
- Customer Service