Jobs in Canada

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Added 1 hour ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
Added 1 hour ago
Software Dev Engineer, AWS Marketplace Storefront
Amazon
Toronto, ON
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…with a growing population, strong demand for primary care and specialist services, and access to Kelowna General Hospital and other Interior Health services. The Central Okanagan provides a…
Added 2 hours ago
HM
Neurology
Health Match BC
Penticton, BC
- Internship
…practice that offers the opportunity to provide accessible specialist care in a smaller-centre setting while serving an important regional…
Added 2 hours ago
MM
Design Technology Coordinator - BIM
M Moser Associates
Vancouver, BC
- Full-time
M Moser Associates is seeking a hands-on BIM and Revit specialist to strengthen design technology capability across the Vancouver studio. The coordinator will help designers resolve…
Added 3 hours ago
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Intégrateur Capacités de Physique de Vol (PMO) / Integrator Flight Physics Capabilities (PMT)
Airbus Aircraft
Montreal, QC
- Full-time
Added 4 hours ago
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Onboarding Specialist, Global Integrated Payments
Corpay
Toronto, ON
- Full-time
This position falls under our Cross Border line of business and is located in Toronto, ON
Added 4 hours ago
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Software Architect: AEC Platform Data
Autodesk
Calgary, AB
- Full-time
Added 5 hours ago
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Safety and Industrial Product Specialist
Motion
Regina, SK
- Full-time
The Industrial & Safety Specialist provides product expertise and technical support for industrial, safety, and personal protective equipment (PPE) solutions within an MRO environment. This…
Added 5 hours ago
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Commercial Relationship Coordinator,
Optum
Richmond, BC
- Full-time
This position follows Office-Based schedule with (4) In-office days per week
Added 7 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 7 hours ago
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RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 7 hours ago
SM
RQ11688 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Onsite – 5 Days per Week
Added 8 hours ago
W
Associate Technical Consultant, Geotechnical Engineer
Worley
Oakville, ON · Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Worley Consulting, the specialist consulting business of Worley, provides technical and advisory solutions across the energy, resources and infrastructure sectors. We deliver safe,…
Added 8 hours ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 9 hours ago
CC
Operational Technology Specialist
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola…
Added 10 hours ago
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Waste Lifecycle Specialist
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
Must have a good working knowledge of the Company, departmental organization, directives, programs, standards and administrative procedures
Added 10 hours ago
SM
EPR Applications Specialist
St. Michael's Hospital
Toronto, ON
- Temporary
The EPR Applications Specialist will be responsible for the overall build and implementation of the EPR modules. The role is one that bridges technology, clinical workflows and practice in…
Added 10 hours ago
SM
EPR Applications Analyst
St. Michael's Hospital
Toronto, ON
- Temporary
Collaborates with clinical and non-clinical users, Information Technology teams, vendors, and senior application team members to support application and operational activities.
Added 10 hours ago
XO
Communications Specialist
Xtract One Technologies
Toronto, ON
- Temporary
Reporting to the SVP of Marketing, the Communications Specialist will lead the development of all corporate written communications, encompassing digital-first marketing materials, SEO/AEO…
Added 10 hours ago
OD
Customized Employment Specialist
Open Door Group
Surrey, BC
- $33.49 to $35.31 CAD / hour
- Full-time
Open Door Group (ODG), a non-profit organization serving communities across British Columbia and Alberta, is looking for a Customized Employment Specialist to join our team!
Added 10 hours ago
PG
Project Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
This is a hands-on media account delivery role, not an agency-wide transformation or technology implementation mandate. You’ll combine media knowledge with practical project management to…
Added 10 hours ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
AB · Edmonton, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 10 hours ago
CA
Communications Specialist, Claims
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Work Model: Hybrid (2 days in office)
Added 10 hours ago
ES
Account Manager Therapeutic Area Specialist, Rare tumour ON
EMD Serono, Inc.
Mississauga, ON
- Full-time
…colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and…

Canadian Red Cross

Learning Ecosystem Support Specialist

Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Title: Learning Ecosystem Support Specialist

Employee Working Location: Partially Virtual / Hybrid (Canada)

Employment Status: Temporary Full-time

The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2026, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.

Reporting to the Director of Product Management, the Learning Ecosystem Support Specialist provides advanced technical support for the Canadian Red Cross Learning Ecosystem, including the external administration portal, eCommerce platform, Brightspace LMS, CRM integrations, identity services, and related applications. The role serves as the primary technical escalation point for cross-platform issues, integration failures, and end-to-end transaction troubleshooting across the learning technology ecosystem.

In this role, you will :

Investigate, diagnose, and resolve web-layer technical issues within D2L Brightspace, admin portal and eCommerce platform including HTTP errors, rendering glitches, and application timeouts.
Review browser developer tools, console logs, network payloads, and application logs to identify front-end and back-end performance bottlenecks.
Investigate authentication and access issues, including Single Sign-On (SSO) and integration access problems.
Review application logs, integration logs and API transactions to determine if an issue is internal or vendor related.
Collaborate closely with development team and vendors to gather technical details required to resolve complex issues.
Spot check high-level HTML, CSS, and JavaScript issues logged in console or custom widgets that impact accessibility or mobile responsiveness.
Diagnose and resolve issues reported by customer service related to system configurations.
Coordinate with internal Technology Group and D2L support to ensure issues are assigned to the appropriate support group.
Maintain clear and concise case notes documenting the issue, investigation, actions taken and resolution details for each support ticket.
Ensure internal stakeholder are informed of the ticket status, progress, and resolution activities while coordinating with the Customer Service Escalation Specialist to maintain macros/scripts.
Document system configurations, troubleshooting playbooks, and root-cause analyses for the internal knowledge base.
Develop a strong understanding of the Prevention& Safety business and delivery service model.
Ensure all established processes and quality controls have been completed prior to ticket closures.
Interact with Product Owner, D2L Technical Advisor Manager (TAM) and internal Technology Group team to validate product software issues and assist in their resolution.
Take ownership of the support tickets assigned and be responsible for them until resolution and for communication with internal staff.
Maintain a current skill set on third Party D2L applications used by external customers and internal staff.
Train Tier 2 staff on high-level troubleshooting steps to provide sufficient details in support ticket.

What we are looking for:

College degree in Computer Science, Information Technology or related field or 2 + years of previous technical support experience or equivalent experience.
7 + years of experience administering, configuring or supporting web eCommerce, admin portals or D2L Brightspace platform.
Strong technical understanding of web infrastructure, including HTTP/S protocols, web servers, DNS, and SSL/TLS certificates
Proficiency in using web browser debugging tools (Chrome DevTools) to analyze network traffic and console errors.
Experience with Microsoft D365 (e.g. CRM & F&O) or related is required.
Practical knowledge of web standards and coding in (HTML5, CSS3, JavaScript) and API integrations (REST, JSON, LTI 1.3).
Excellent analytical and problem-solving abilities with demonstrated comprehensive troubleshooting tactics.
Ability to tailor explanations of technical concepts to the end user audience.
Excellent communication and interpersonal skills are a must.
Proficiency in English oral and written, is required.
Familiarity with Vue.js is preferred but not required.

Working Conditions:

Ability to work from home as the primary workspace.
As we work with and support people (managers, colleagues, beneficiaries/customers, volunteers, donors and external partners) and communities in Canada and around the world, applicants whose first language is not English may be required to perform the responsibilities of the role in English.
Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our FAQ for more information.
If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).

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More about this job

Responsibilities

Provide advanced technical support across the Canadian Red Cross Learning Ecosystem, investigating web, authentication, integration, and transaction issues across Brightspace, portals, e-commerce, CRM, and related applications. Own support tickets through resolution, coordinate with internal teams and vendors, document findings and system guidance, and train Tier 2 staff in troubleshooting.

Requirements

Requires a college degree in Computer Science, Information Technology, or a related field, or at least two years of technical support experience or equivalent, plus seven or more years supporting or administering web e-commerce, admin portals, or D2L Brightspace. Candidates need strong web infrastructure and debugging knowledge, experience with Microsoft Dynamics 365 or a related system, familiarity with web standards and API integrations, and excellent analytical and communication skills; Vue.js is preferred.

Skills

Technical Support
D2L Brightspace
E-Commerce Platforms
Web Infrastructure
Chrome DevTools
HTTP/S
DNS
SSL/TLS
Microsoft Dynamics 365
HTML5
CSS3
JavaScript
REST APIs
JSON
LTI 1.3
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Canadian Red Cross
Learning Ecosystem
D2L Brightspace
E-Commerce
Admin Portal
Microsoft Dynamics 365
CRM
Finance and Operations
Single Sign-On
SSO
API Integrations
REST
JSON
LTI 1.3
HTTP/S
Web Servers
DNS
SSL/TLS Certificates
Chrome DevTools
Browser Developer Tools
HTML5
CSS3
JavaScript
Vue.js
Accessibility
Mobile Responsiveness
Application Logs
Integration Logs
Root-Cause Analysis
Technical Support

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Work requirements

Jobs in Canada